酒店回复: Dear Valued Guest,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you found the room luxurious and comfortable, and that the design, view, and facilities like the gym and pool enhanced your stay. It’s great to know our convenient location made your travels around Osaka easy and enjoyable.We’re also delighted that you and your family enjoyed the in-room dining service—making everyone happy means a lot to us!We truly appreciate your kind words and look forward to welcoming you and your family back to Four Seasons Osaka for another memorable stay.Warm regards,Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your thoughtful review following your recent stay with us. It was a true pleasure to welcome you and your family to our hotel in Nishi-Umeda.We are delighted to learn that our convenient location, just moments from the JR, subway, and tram stations — as well as the Herbis Airport Shuttle stop — contributed to a seamless travel experience. It is also wonderful to know that you found comfort in our newly opened facilities, spacious guest rooms, and refined ambiance.Our team takes great pride in creating an atmosphere of warmth and attentiveness for every guest, and we are especially pleased that our Front Desk and Housekeeping colleagues ensured your family’s comfort by arranging adjoining rooms and personalizing the room organization to suit your preferences.We are equally delighted that you enjoyed our breakfast offerings and appreciated the variety prepared by our culinary team. Your kind words will be shared with all departments as a source of encouragement.Once again, thank you for your generous compliments. We sincerely look forward to welcoming you and your family back to our hotel on your next visit to Osaka, where we will be delighted to provide another memorable experience.Warm regards,Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such an exquisite and eloquent reflection on your experiences with Four Seasons Hotels in Japan.It brings us great joy to know that you hold each of our properties — Tokyo at Otemachi, Kyoto, and Osaka — in such high regard. Your thoughtful appreciation of the distinctive character of each hotel, from the panoramic city views and Michelin-starred dining in Tokyo, to the tranquil beauty of the historic Jakui-en Garden in Kyoto, and the contemporary ryokan-inspired elegance of Osaka, truly captures the spirit of what we strive to create.We are especially delighted that our attention to detail — whether in family-friendly comforts, bespoke dining experiences, or personalized wellness offerings — contributed to making each stay memorable and meaningful. At Four Seasons, it is our greatest privilege to turn moments of travel into lasting memories through genuine care and thoughtful craftsmanship.Your kind words will be shared with our teams across Japan, who will be deeply encouraged by your recognition of their dedication and passion for service.We look forward to welcoming you back to any of our Four Seasons destinations in Japan, where it will be our pleasure to craft yet another unforgettable stay.Warmest regards,Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店回复: Dear Valued Guest,Thank you very much for your recent stay at Four Seasons Hotel Osaka and for taking the time to share your wonderful review. Your generous feedback is truly appreciated by our entire team. We take great pride in delivering thoughtful and attentive service, and it is always fulfilling to hear that these efforts made a meaningful difference during your time with us.We truly appreciate your feedback and hope to have the opportunity to host you again for another memorable experience.Kind regards,Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconsistent service you experienced at the front desk. Your comments about staff attitude and the check-in process are taken very seriously, and we will address these issues with our team to improve training and customer care.We also appreciate your observations about the hotel’s location, design, and facilities. We're glad to hear that you found the bedding and bathroom quality to be excellent and that you enjoyed a good night’s sleep.Regarding the lobby and breakfast area, we understand your concerns about the view and atmosphere, and we will consider this feedback as we continue to enhance our guests’ experience.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay.Kind regards,Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us.We’re glad to hear that you enjoyed the spacious, clean, and comfortable room with its bright atmosphere and great views.We appreciate your honest feedback regarding our service. While we’re happy that our team was polite and attentive during afternoon tea, we regret that the lunch service did not meet your expectations due to a busy period. Please accept our apologies for any inconvenience this may have caused.Your comments are valuable to us, and we will work on improving consistency in our service to ensure a more welcoming and exceptional experience at all times.We hope to have the opportunity to welcome you back and provide an even better stay in the future.Sincerely yours,Windi YiuHotel ManagerFour Seasons Hotel Osaka
酒店回复: Dear Guest,Thank you very much for the time to share your feedback. Reading your comments was difficult, but also deeply important to us. It is clear that we failed to meet not only your expectations but also the standards that both you and we associate with the Four Seasons experience.On a personal note, I was especially struck by your comment about our Front Office Team, I would like to hear from you the details and please feel free to reach out via email.We value your feedback and are committed to ensuring a more satisfying experience moving forward.Kind regards,Windi YiuHotel ManagerFour Seasons Hotel Osaka
酒店回复: Dear I look, I see,Thank you very much for your thoughtful and eloquent review. We are truly honored by your kind words!It is wonderful to hear that Koichiro Kato, our guest relations agent and our team were able to provide you with delicate and thoughtful service that enhanced your experience. We appreciate your recognition of our efforts to create a serene oasis in the vibrant city of Osaka.We understand that our understated style may be a different experience for some guests accustomed to more traditional ceremonial luxury and we are grateful for your open-minded appreciation of our approach.Thank you again for sharing your impressions so generously. We look forward to welcoming you back to Four Seasons Hotel Osaka whenever your travels bring you to our city.Alastair McAlpineGeneral ManagerFour Seasons Hotel Osaka
酒店房间奢华舒适 兼具设计感与实用性！窗外的风景也是一流 让人心旷神怡！健身房和泳池也非常棒 在旅行中也可以锻炼身体！当然地理位置也十分优越 四通八达 去哪里都不会麻烦 是来大阪旅行非常舒心的选择！不想出去还可以随时点餐享用美食 大人小孩都很愉快哦！
有机会还会来住大阪四季酒店😊感谢🙏🏻
在西梅田，离JR站/地铁站/电车站步行有一点点小距离，但逛街购物出行依然很便利。如果从关西机场坐飞机，离herbis上车点也很近。
去年刚开的酒店，设施都很新，房间大，环境很好，床品舒适。和父母出行，前台很机智贴心的安排两个相邻的客房，我们请工作人员把门打开了，非常方便。服务我觉得很不错，我和父母的生活习惯有点不一样，但客房人员会根据个人偏好帮忙整理台面上的东西，很细致。
早餐的服务也不错，选择丰富。
很舒服，服务很周到，特别想念酒店的乌冬面和泳池，早餐也很好吃，是个很棒的家庭亲子的Staycation!附近吃饭和去环球影城都很方便！
日本四季酒店堪称奢华与服务的典范。东京大手町分店坐拥皇居全景，39层高空露台可俯瞰城市天际线，镜面泳池与米其林一星法餐尽显格调。京都分店则深藏800年历史的积翠园，四季庭院景观与日式茶道体验相得益彰。大阪分店以现代设计诠释传统旅馆美学，16米高空泳池与私人日式浴池带来独特沉浸感。从儿童专属的床围栏、婴儿床，到情侣定制的屋顶晚餐与双人水疗，四季酒店以无微不至的细节服务，让商务出行、家庭度假或浪漫之旅皆成难忘体验。
平台的服务沟通非常良好。非常积极的回应。订房的需要，有特殊情况也能有回应。也能够及时的去跟酒店沟通客人的每一个需求。
首先要吐槽一下酒店前台工作人员服务质量良莠不齐，一部分热情专业，一小部分傲慢无礼不专业，办理续房手续流程生疏态度也不好，收据不经提醒也不知道给，英文水平一般，询问帮订餐厅事宜也给出不耐烦赶紧打发走的态度，整体感受不到酒店欢迎客人的态度令人不悦，跟酒店直接订房比平台价格要高宝子们需注意⚠️酒店的位置离梅田站步行距离，购物很方便，设计风格中规中矩米色商务风，作为24年新开业的酒店没有惊喜，房间硬件和早餐保持了一贯的水准，值得称赞的是床品和卫浴设施质量非常高，睡得很好。大堂和早餐厅在一层视线受周围高楼阻挡比较压抑。
房间宽敞 卫生整洁 舒适明亮 楼层高视线佳！服务方面中规中矩吧，没有态度不好也没有很热情。一次下午茶感觉还比较细心周到，一次用午餐可能是比较忙吧，就没有体现出上乘的服务水准了。
很差的一间酒店，大阪这间远远没有四季应有的水准！特别点名一位说着粤语叫******的前台，态度相当恶劣及嚣张，在我们拒绝升级房型时，态度非常不好，还指着自己名牌说：我叫******！你可以投诉我！这就是大阪四季酒店的前台素养吗？！非常糟糕的一次体验！
差！太差了！大阪住过康莱德住过W 没有遇到服务这么差的 全日本也没住过这样的酒店 绝对的歧视国人 房间好了（我去检查过的情况下）仍然让我们等待入住 说要半小时之后 OK可以等 你可能要布置入住欢迎什么的能理解 半小时以后去前台问 直接非常不耐烦的说三点才能入住 然后低头不交流 回避 这么i不要干和人沟通的工作好吗 我开始语气凶一点马上打电话问了半天 才说还要等十五分钟 这是第一点 第二天早上十点敲门后我们用英语说等一下 不听直接刷门卡进来问今天续不续房 男工作人员 我当时在上厕所不然真的会破口大骂 垃圾！再也不住！放张图 窗景很一般！
Four Seasons Hotel Osaka：隐于繁华的日式雅致
地址延续了四季一贯的“闹中取静”风格——距离梅田商圈和JR站仅1公里，步行可达，购物、餐饮、出行皆便利；而百米外的北新地，入夜后灯红酒绿、觥筹交错，直至凌晨仍热闹非凡。
作为四季品牌，大阪分店的装修依然贯彻“在地性”理念，将本地元素提炼融合，呈现低调奢华的风格。所幸这里的“和风”并未过度强调日式的极致内敛，而是在现代简约与东方禅意之间找到了微妙的平衡。至于奢华感？需亲临体验，方能沉浸其中。
四季的核心理念“待人如己”（The Golden Rule），搭配日式的含蓄谦和，从踏入酒店的那一刻便开始渗透。前台由帅气的＂Koichiro 加藤＂及其团队接待，服务细腻周到，让客人渐入佳境。
若习惯了贵气十足的仪式感酒店，初次体验四季这种“润物细无声”的低调风格，或许需要稍作适应。各有所好，各有所需——但无论如何，大阪四季，确实不赖。