谨防糟糕的入住流程

沟通不畅、标准不达标，入住体验令人失望

我收到一封电子邮件，邀请我完成入住前的流程，这在如今已是相当标准的流程。然而，邮件中从未明确说明，如果不完成这一步，我将无法完全进入公寓。如果是这样，我本以为会有后续提醒或更清晰的说明。

抵达后，我发现没有接待处。一位路人告诉我，完成入住前应该会收到一个电话号码。我不得不当场填写表格，并打了好几个电话才得以进入。我被安排等待，对方承诺会回电，但从未回电，我不得不多次跟进。整个流程耗时90分钟，严重影响了我的入住体验。

分配的停车位距离公寓相当远，我到达时已经有人了。进入公寓后，即使所有窗户都开着，风扇也开着，我还是觉得闷热难耐。

清洁度也差强人意。地板上有明显的绒毛，卧室地毯上有一个啤酒瓶盖，而且浴室里也没有补充卫生纸和沐浴露。

总的来说，这是一次令人沮丧和失望的体验。如果这家酒店在预订平台上被列为酒店或公寓式酒店，它就应该体现酒店级别的标准。如果我来自海外，我根本打不到这个电话。

公寓装修设计精美，时尚现代。该建筑群目前仍在施工中，因此施工时间通常从早上8点开始。这可能会造成干扰，因为噪音会传播。公共区域的照片与我们所在楼盘的并不相符，看起来像是对面楼的。我们不确定是否可以使用，因为我们从未在那里试过使用遥控器。请注意，停车位可以通过Ringo应用程序购买，每12小时6英镑。因此无需像公寓建议的那样提前预订和付款。服务水平很好，虽然我们预订了一套两居​​室公寓，但在入住前几天收到了一条消息，要求退款或提供两套一居室公寓，因为我们预订的公寓因紧急维修无法入住。我们再次沟通了此事，并同意选择两套公寓，因为我们有旅行计划。总的来说，我还会再次入住，尽管它离码头有点远，所以仍然需要开车。

房子本身还不错，但我们的入住体验和沟通很差。入住前需要填写一些额外的文件，而且房子很难找到。此外，我们到达后，有人让我们给房子打电话，但没人接。隔壁的大楼里有一个接待处，她很乐于助人，但实际上她并不是Charles Hope的员工。据我所知，Charles Hope的工作人员并不在现场。所以，如果你像我们一样对房子有任何问题，只能通过远程沟通。我们觉得这很不方便。

Quiet, modern apartments in the middle of a busy city. Well equipped and comfortable. Parking is difficult in the nearby streets so well worth paying for a parking space.

Good for a weekend in Hove

The accommodation is modern, clean and well maintained and is really well situated in Hove, and only 10/15 minutes walk to the beach front.

Though I didn't spend much time at the apartment the facilities were great. Shower pressure was good and temperature was good. I made use of the washer dryer and kitchen - all modern and in good shape.

There are some great restaurants and bars near by!

The apartment was very quiet - I didn't hear any noise from neighbours on my visit. One down side was the noise from the car park at random hours of the day, people coming and going at early hours in the morning.

The bed was comfortable but I had to keep the curtains pulled to keep the room cool. The complex does have some fans but I couldn't get the air con to work.

The gym and yoga room are great!

The worst and very disappointing thing was to arrive and don’t receive the support remotely to unlock the principal door as was instructed; fortunately an employee from the building aside helped us. There were no basic kitchen items such as a dish drainer, paper towels… Just as a suggestion, it would be good to have a non-stick frying pan; We couldn't find instructions on where to empty the trash can; The positive point was that because it was a new building, the facilities and furniture were great. We have no problem to use the shower due to lack of hot water.

Clean and well stocked executive flat with high end equipment.

Allocated car parking space needed changing every evening due to others cars occupying that space.