酒店回复: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay. We truly appreciate your thoughtful observations regarding both the strengths and the areas where we can improve.We regret any confusion caused by the renovation information displayed on the booking platform. While the hotel underwent a rebranding and partial refurbishment, we understand how expectations may differ when the term “renovation within 2 years” is shown. Your comments regarding room facilities and certain public areas have been carefully noted, and we will continue to work on enhancement plans to better align with guest expectations.We are especially sorry to learn about your breakfast seating experience. What you described is certainly not the feeling we want our guests to have at the start of their day. Your feedback has been shared with the relevant team to review our seating arrangement process and ensure clearer organization to prevent similar situations in the future.At the same time, we are grateful for your kind recognition of our service standards, festive arrangements during ***** New Year, and the cleanliness of our wellness facilities. It is encouraging to know that these aspects left a positive impression, and we will continue striving to deliver warm, thoughtful hospitality.Thank you again for your balanced and constructive feedback. We sincerely hope to have another opportunity to welcome you back and provide an even better experience next time.Warm regards,Sheraton Hanoi West

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间分享如此详尽的点评。我们很高兴得知您在河内转机期间入住我们酒店并享受了愉快的住宿体验，尤其是在俱乐部酒廊的体验以及鸡尾酒时间的各种菜肴。很高兴我们的酒廊给您留下了如此深刻的印象。 感谢您对卡布奇诺的反馈，我们会将您的意见与我们的团队分享，以确保每杯卡布奇诺的品质一致。我们真诚地希望您再次光临河内西区喜来登酒店，享受轻松惬意的住宿体验。 此致， 河内西区喜来登酒店

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and comfortable. We appreciate your comments regarding pricing and location, and will continue to ensure our guests receive great value and service. We hope to welcome you back to Sheraton Hanoi West soon.Warm regards,Sheraton Hanoi West

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet expectations, particularly regarding the check-in service and your overall perception of the facilities and value.The concerns you raised have been shared with the hotel management team for review. We take service attitude and guest experience very seriously, and feedback like yours is important for us to identify areas that require immediate attention and improvement.We regret that your stay left you disappointed and appreciate your candid comments. Should you wish to share any additional details, the management team would welcome the opportunity to better understand your experience and learn from it.Kind regards,

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed our clean environment and Vietnamese pho at breakfast. We sincerely apologize for the inconvenience caused by the showerhead issue and have shared this with our Engineering team for immediate attention. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay.Warm regards,Sheraton Hanoi West

酒店回复: Dear Pinmingsanlangzhou,I sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback about the air conditioning, mosquito problems, bedding condition, and overall cleanliness is deeply concerning and completely unacceptable for our brand standards.We take full responsibility for these shortcomings and are committed to resolving these issues promptly.Sincerely,Sheraton Hanoi West

酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback. We’re pleased to know you enjoyed your stay and appreciated our front desk service and convenient location to the airport. We hope to welcome you again for another comfortable experience in Hanoi.Warm regards,Sheraton Hanoi West