Well booked for the pool, but sadly it was not clean. The first room we got was not very clean, still had urine on the toilet from a before guest, the floor was very dirty had to buy a broom. On top of that the air in that room didn't get below 80. Got a second room because of the air issues and that one was a whole lot better air wise but had cigarette butt at the front door and the driver took two cycles to dry. Other then that the rooms are spacious and have a kitchen so it makes the perfect spot to stay with a small family
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酒店回复: Dear Jennifer,Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Huntsville - Madison. I am truly sorry to hear about the state of the room you encountered during your stay. I apologize for the inconvenience and discomfort it caused. I also regret the air quality and the condition of the floor that required you to have a broom. I am glad to hear that you found the rooms spacious and the kitchen convenient for your family.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof ManagementRediResponse Specialist
2.0分
其他
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Upon check in they required a $35 non refundable cleaning fee and a $100 deposit that were not mentioned on the website. When I went out to my truck the following morning my tailgate was down and there were empty alcohol containers in the bed. Apparently there is not any type of security. I have still not been reimbursed my security deposit and it’s been over 24 hours.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your detailed feedback as it helps us understand areas that need closer attention. Your comments have been noted by our management team to ensure better clarity and guest comfort during future stays.Sincerely, Hotel Manager
5.0分
其他
Great place to sleep and enjoy it.
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酒店回复: Dear Guest,Thank you for the perfect rating and your continued support. We're so glad to hear you always enjoy your stay and feel comfortable with us. It’s wonderful to know our staff helps make each visit a great one. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
4.0分
其他
Fast and easy check in
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酒店回复: Dear Shane,We appreciate your comments regarding your recent stay at the HomeTowne Studios Huntsville - Madison. We always enjoy hearing about the positive experiences our guests have at our hotels. We are so glad to hear that your check-in experience was fast and easy! We strive to make the arrival process as smooth as possible for all our guests. It's wonderful to know we succeeded during your visit.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist
Few issues but overall good experience
Well booked for the pool, but sadly it was not clean. The first room we got was not very clean, still had urine on the toilet from a before guest, the floor was very dirty had to buy a broom. On top of that the air in that room didn't get below 80. Got a second room because of the air issues and that one was a whole lot better air wise but had cigarette butt at the front door and the driver took two cycles to dry. Other then that the rooms are spacious and have a kitchen so it makes the perfect spot to stay with a small family
Upon check in they required a $35 non refundable cleaning fee and a $100 deposit that were not mentioned on the website. When I went out to my truck the following morning my tailgate was down and there were empty alcohol containers in the bed. Apparently there is not any type of security. I have still not been reimbursed my security deposit and it’s been over 24 hours.
Great place to sleep and enjoy it.
Fast and easy check in