酒店回复: Dear Alissa,Thank you for taking the time to complete our survey and share your wonderful feedback. We’re delighted to hear that the room exceeded your expectations and that you were impressed by the spacious layout, especially the size of the kitchen. It’s also great to know that you found the accommodations very clean, enjoyed our breakfast, and received excellent service from our team.Your kind comments truly mean a lot to us and are greatly appreciated by our staff. We’re so glad you had a positive experience during your stay, and we hope you have a great rest of your year.

酒店回复: Dear Ronda,Thank you so much for taking the time to share your kind words about your recent stay with us! We’re thrilled to hear that your work trip went smoothly and that you enjoyed your experience at our hotel.It’s especially rewarding to know that our team made a positive impression and that you found the breakfast selection and room amenities to your satisfaction. We aim to provide a comfortable and welcoming environment for all our guests, and your feedback is a great reminder of why we do what we do.Warm Regards,Hayley Miller

酒店回复: Dear Corina,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the cleanliness of our hotel and appreciated our convenient location near the concert venue and restaurants.It means a lot to us that you plan to stay with us again—we look forward to welcoming you back for another great experience!If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.

酒店回复: Dear Tonya,Thank you for taking the time to share your feedback. We’re sorry to hear that the bathroom lighting did not meet your expectations and caused frustration during your stay. We understand how important proper lighting is, especially when getting ready.Please know that we take your comments seriously and will review the lighting in our bathrooms to see how we can improve the experience for our guests. Your comfort and satisfaction are very important to us.We appreciate your honest feedback and hope to have the opportunity to provide you with a better experience in the future.

酒店回复: Thank you for taking the time to share your recent experience with us. We truly value all guest feedback as it helps us improve the quality of our accommodations and services.I'm very sorry to hear about the concerns regarding the handbar in the shower and the absence of one near the toilet. Your safety and comfort are very important to us, and I’ve shared your comments with our maintenance and management teams to address these issues promptly.Regarding the late room readiness notification — I completely understand how frustrating that must have been. While our standard check-in time is 4:00 PM, you should not have received such a delayed notification, especially after checking in at the office earlier in the day. We sincerely apologize for the inconvenience and confusion this caused.If you have any further details you'd like to share, or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Hayley

酒店回复: Dear Jennifer,Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed our new hotel, convenient location, and the amenities we provide, especially given the value for the price.However, we’re truly sorry to learn about the challenges you faced with the bed frame design. We understand how frustrating it must have been to accidentally bump into it multiple times, and we sincerely apologize for any discomfort or inconvenience this caused during your stay. Your safety and comfort are our top priorities, and your feedback is invaluable in helping us identify areas for improvement.Please be assured that we will review the design with our management and maintenance teams to explore possible adjustments or solutions to make the rooms safer and more comfortable for all our guests.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and comfortable stay.

酒店回复: Dear Kristie,Thank you so much for your incredible review! We’re truly honored to be recognized for providing the best hospitality, cleanliness, and comfort you’ve experienced in a chain hotel. Your kind words mean the world to us and inspire our entire team to keep delivering exceptional service.We’re also delighted to hear that our location near Ruoff Music Center made your visit enjoyable and convenient, and that you felt safe and comfortable walking around the neighborhood.If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We can’t wait to welcome you back — hopefully for that 6-star experience!

酒店回复: Dear Jeffrey,Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay, found the rooms spacious, and felt welcomed by our team.It's always rewarding to know that our efforts to create a comfortable and friendly environment are appreciated. We’ll be sure to share your feedback with our staff—they’ll be delighted to hear it!We truly enjoyed having you as our guest and hope to welcome you back again soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.

酒店回复: Dear Erik,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the late check-in and the delay beyond our standard time. We understand how frustrating that must have been, especially after a long day of travel.Please know that we strive to have rooms ready as early as possible, and we regret that we fell short during your stay. Your comments are important to us, and we will use them to improve our processes to better serve our guests in the future.We appreciate that you found the hotel itself nice, and we’re sorry to hear that this experience has impacted your view of us. If you ever reconsider, we would welcome the opportunity to provide you with a much smoother and more enjoyable stay.Thank you again for your honest feedback.

酒店回复: Hi Simone,Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and that our team made such a positive impression with their helpful and courteous service.It’s great to know you found your room spacious and comfortable — and we’re especially thrilled that our breakfast stood out as one of the best you’ve had across your travels in the U.S.! Our team takes great pride in offering a fresh and varied selection each morning, so your kind words mean a lot.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon.