酒店回复: Thank you for sharing your feedback and giving us an 8 out of 10! We’re so glad you had a positive experience, and we also appreciate knowing there’s room for us to make your next visit even better. We’d love to welcome you back soon and earn that perfect 10!
4.0分
情侣出游
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The Moxy is in a great location in downtown Asheville. It was difficult to find the parking garage and when we did the sign said full. We didn't know until we checked in that even if it says full that there are spaces for hotel guests. The rooms are small with no fridge or coffee maker. Coffee is available downstairs.
The clerks and bartenders were great except for the one on Monday morning when we checked out. She did not speak or tell me I was good to go.
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酒店回复: Thank you for taking the time to share your feedback. We’re so glad you enjoyed our downtown Asheville Moxy and had great interactions with most of our team — especially our clerks and bartenders. We’ll be sure to pass along your kind words to them! We apologize for the confusion with the parking garage — you’re absolutely right, and we’ll look into how we can make that information clearer for future guests before arrival. We also appreciate your comments about the room amenities. While our Moxy rooms are designed with a minimalist, modern vibe, we understand that some guests prefer in-room features like fridges or coffee makers, and we’ll make sure your feedback is shared with our team. Lastly, we’re sorry to hear about your checkout experience on Monday morning. That’s not the warm, welcoming service we aim to provide, and we’ll follow up to ensure all team members are creating a positive guest send-off. We hope to welcome you back again and give you an even better experience next time. Warm regards, Katie
5.0分
家庭亲子
The property has a very cool vibe, is clean, beautifully designed and decorated and the staff was unbelievable, it was a great stay.
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酒店回复: Thank you so much for the amazing feedback! We’re thrilled you enjoyed the vibe, design, and cleanliness of the hotel, and we’ll be sure to share your kind words with our team—they’ll love hearing that they made such a great impression. We can’t wait to welcome you back for another unforgettable stay!
5.0分
其他
Its a vibe
Absolutely loved our stay. Everyone is so friendly and its just a whole vibe 😌 will be staying here again
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酒店回复: Thank you for the 10/10! ✨ We’re so glad you caught the vibe and felt right at home with our friendly crew. Can’t wait to welcome you back for even more good energy and good times 😎🙌
5.0分
情侣出游
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Room was good size. Very convenient location in downtown. Good restaurants nearby. Only suggestion is that would be good if all room lights were not on one switch!
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酒店回复: Thank you for the 10/10 review! We’re happy to hear you enjoyed the spacious room, our convenient downtown location, and the great dining options nearby. We also appreciate your feedback about the room lighting—guest comments like yours help us improve. We’re excited to share that independent bedside lights will be added to our rooms toward the end of this year to make your next stay even better. We look forward to welcoming you back!
5.0分
其他
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we went down for the prof concert at the Orange peel! We absolutely love staying here as It was close to everything in such a nice hotel! we didn’t drive anywhere
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酒店回复: Thanks for the 10/10! 🎉 We love hearing you had the perfect stay while catching the show at the Orange Peel. Being right in the middle of everything is what makes Moxy the spot. Can’t wait to have you back for your next night out in Asheville. 💜
5.0分
朋友出游
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Smaller rooms but amazing amenities in the heart of Ashville. Well worth the price to explore the city and rest in a modern building. Roof top bar and live music was the cherry on top!
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酒店回复: Thank you so much for your kind words and 10 out of 10! You made our day!! We're thrilled to hear you enjoyed our amenities and found our location perfect for exploring Asheville. It’s great to know the rooftop bar and live music added that extra special touch to your stay. We may have cozy rooms, but we’re glad the experience—and the view—made it all worth it. Hope to welcome you back soon for another great visit! Peace, Love, Moxy!! Katie :)
5.0分
其他
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Excellent customer service, great accommodations and an amazing rooftop bar with good food and Mountain Views! So walkable to downtown restaurants and concert venues
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酒店回复: Thank you so much for the kind words! We're thrilled to hear you enjoyed our customer service, accommodations, and especially the rooftop bar—those mountain views really are something special. It’s great to know our location made it easy for you to explore downtown and enjoy the local dining and entertainment. We hope to welcome you back again soon! Peace, Love, Moxy!! Katie
3.0分
情侣出游
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Would have given this property a 4/5 if it weren’t for the noise until 1am in our room. We were located on the 6th floor - I’m assuming right under the restaurant. There was loud noise until 1am from above us that sounded like moving furniture/jumping/banging. Other smaller issues were the cleanliness of the shared water refill station on the floor and the smell in the hallway on our floor. Our room itself was great. Location is AMAZING - walking distance to everything. The lobby / bar area is great. The view from the rooftop bar is unreal. Will stay again, but request a lower floor option.
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酒店回复: HI,Thank you for sharing your detailed feedback with us. We’re delighted to hear you enjoyed your upgraded room on a higher floor, our central location, and the atmosphere of the lobby and rooftop bar. We sincerely apologize for the noise disturbance you experienced during your stay — we understand how important a restful night’s sleep is. For future stays, if you ever experience an issue with your room or notice something that needs attention, please reach out to the Front Desk right away so we can resolve it promptly and make sure you’re as comfortable as possible. We’re so glad to hear you would stay with us again, and we’d be happy to assist with a room on a lower floor to make your next visit even more enjoyable.
网站上的图片误导了房间大小和床铺配置。房间非常小，两张大床竟然是脚对脚摆放的，非常奇怪，中间还夹着不舒服的软垫家具。床头离电视太远了，所以很难看清画面，因为你得从一个很别扭的角度去看。网站上的图片显示床是并排摆放的，但实际上这种房间很少。床几乎占据了整个房间。这里没有衣柜（你得把衣服挂在墙上的挂钩上），也没有私密的独立区域可以使用水槽。也没有梳妆台。我们住了四晚，清洁人员只打扫了一次房间。除了椅子上一个用来放平板电脑的小区域外，没有书桌。墙上挂着一张破旧的折叠桌。酒店管理层显然想尽一切办法来削减空间的大小和质量，并试图通过把它弄得花哨来掩盖这一点。此外，游泳池和健身区是和隔壁酒店共享的，走过去要很远——当然，这些节省成本的做法在网站上都没有提及。你们在开谁的玩笑？
住宿是
The Moxy is in a great location in downtown Asheville. It was difficult to find the parking garage and when we did the sign said full. We didn't know until we checked in that even if it says full that there are spaces for hotel guests. The rooms are small with no fridge or coffee maker. Coffee is available downstairs.
The clerks and bartenders were great except for the one on Monday morning when we checked out. She did not speak or tell me I was good to go.
The property has a very cool vibe, is clean, beautifully designed and decorated and the staff was unbelievable, it was a great stay.
Its a vibe
Absolutely loved our stay. Everyone is so friendly and its just a whole vibe 😌 will be staying here again
Room was good size. Very convenient location in downtown. Good restaurants nearby. Only suggestion is that would be good if all room lights were not on one switch!
we went down for the prof concert at the Orange peel! We absolutely love staying here as It was close to everything in such a nice hotel! we didn’t drive anywhere
Smaller rooms but amazing amenities in the heart of Ashville. Well worth the price to explore the city and rest in a modern building. Roof top bar and live music was the cherry on top!
Excellent customer service, great accommodations and an amazing rooftop bar with good food and Mountain Views! So walkable to downtown restaurants and concert venues
Would have given this property a 4/5 if it weren’t for the noise until 1am in our room. We were located on the 6th floor - I’m assuming right under the restaurant. There was loud noise until 1am from above us that sounded like moving furniture/jumping/banging. Other smaller issues were the cleanliness of the shared water refill station on the floor and the smell in the hallway on our floor. Our room itself was great. Location is AMAZING - walking distance to everything. The lobby / bar area is great. The view from the rooftop bar is unreal. Will stay again, but request a lower floor option.