It a great trip and very friendly staff. the breakfast was was awesome
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酒店回复: Dear Rosalind,Thank you for sharing your feedback! We are delighted to hear that your trip was enjoyable and that our team’s friendliness made a positive impression. Providing a welcoming atmosphere and delicious breakfast options are key parts of our commitment to making every guest’s stay memorable. Your kind words inspire us to continue delivering exceptional service, and we look forward to welcoming you back for another outstanding experience in the near future. Sincerely, Valeska SummervilleGeneral Manager.
3.0分
其他
Needs some updates
Toilet didn’t flush well, shades had holes in them and were hard to use and air conditioner was loud.
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酒店回复: Dear Guest,Thank you for your detailed feedback regarding the condition of the toilet, window shades, and air conditioning unit. Our commitment to guest comfort drives us to regularly assess and improve our facilities. Insights like yours are valuable as we plan future updates to enhance the guest experience. We appreciate you taking the time to share your observations and look forward to providing an even more comfortable environment during your next visit.Sincerely, Valeska SummervilleGeneral Manager.
2.0分
情侣出游
The room was old and out dated. The room smelled like mold
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酒店回复: Dear Marisa,We appreciate your feedback and are sorry to hear about your experience. Cleanliness and comfort are very important to us, and we regret that your room did not meet expectations. Your comments will be shared with our team as we continue working on improvements for a better guest experience.Sincerely, Valeska SummervilleGeneral Manager.
1.0分
其他
Room wasn't avaliable
The room that was offer wasn't avaliable.
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酒店回复: Dear Anthony,Thank you for taking the time to share your experience with us. We deeply regret the inconvenience caused due to the unavailability of the room that was offered to you. This is not the standard of service we strive to provide, and we understand your disappointment.Please know that we are taking your feedback seriously and will use it to better our services in this area. We hope that you will consider giving us another opportunity to serve you better in the future.Warm Regards,Guest Relations Manager,Holiday Inn Express & Suites Columbus North.
5.0分
其他
Friendly Folks
Quiet area and the staff is very very friendly and helpful. Some of the furniture is outdated and worn-out but overall its cool.
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酒店回复: Dear Yvonne,We are thrilled to hear that you had a pleasant experience during your stay with us at Holiday Inn Express & Suites Columbus North. Your kind words about our friendly and helpful staff have truly warmed our hearts. We appreciate your candid feedback regarding our furniture. We are constantly looking for ways to improve and update our amenities to ensure all our guests have a comfortable stay. Please rest assured, your feedback has been noted and will be taken into consideration for future improvements. We hope to have the pleasure of welcoming you back soon for an even better experience!Warm Regards,Guest Relations Manager.
2.0分
其他
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Bathroom light not working, suite only had 1chair, no sofa, fire hazard. Exit door not working.Spider webs in corners.Very disappointed Holiday inn use to be top quality.
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酒店回复: Dear Guest,Thank you for sharing your observations about the suite and overall condition of the property. Ensuring a safe and comfortable environment is a priority, and your detailed feedback helps guide our ongoing efforts to maintain quality standards. We value the trust guests place in our brand and are committed to continuous improvement. Your insights are important as we work to enhance both safety features and guest amenities for future stays.Sincerely, Valeska SummervilleGeneral Manager.
4.0分
商务出差
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The Holiday Inn Express is probably one of the highlights of the area.
That being said the room was overall mostly clean. I could tell there were small touches - detailing aspects - that weren't being done.
Also the TV in our room as well as one of the main TVs in the dining area had issues with the picture. The entire right half of our room TV was darker than the left half.
When I inevitably have to go back to Columbus, I'd definitely consider staying here again, although I might check the other 2 hotels nearby to see if either are a noticeable improvement.
I doubt beyond the 3 in this area, any other lodging in town would be up to the same comfort level.
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酒店回复: Dear David,Thank you for taking the time to share your experience during your recent stay at Holiday Inn Express & Suites Columbus North. We are delighted to hear that we are one of the highlights of the area for you, and that you appreciated the overall cleanliness of our room. We strive to offer excellent comfort and service to all our guests, and your feedback is invaluable in helping us improve.We regret to learn about the issue you encountered with the televisions, both in your room and the dining area. Rest assured, your comments have been noted and will be shared with our maintenance team for review. We appreciate your consideration to stay with us again in the future and we assure you that we are continuously working on enhancing our services and facilities. We look forward to welcoming you back and hope to exceed your expectations on your next visit.Warm Regards,Guest Relations Manager.
5.0分
其他
It was hard staying in a hotel in Columbus since I used to live here but the staff here were super friendly and everything was perfect!
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酒店回复: Dear Lauren,Thank you for choosing Holiday Inn Express & Suites Columbus North and for taking the time to share your delightful 10-star review! We are thrilled to know that our friendly staff and impeccable service made your stay memorable. It's heartening to learn that we could make your stay comfortable and reminiscent of the warmth of your old home in Columbus.We understand that staying in a hotel in a city where you once lived might be challenging, but we're glad that we could make it a pleasant experience for you. Your kind words are a huge motivation for our team to continue delivering excellent service. We hope to welcome you back soon, be it for reminiscing old times or creating new memories.Warm Regards,General ManagerHoliday Inn Express & Suites Columbus North
2.0分
家庭亲子
Convenient location
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酒店回复: Dear Guest,Thank you for highlighting our convenient location. We’re pleased that it added ease and comfort to your stay, allowing you to explore the area effortlessly. Our team is dedicated to providing a welcoming environment where you can relax after a day of activities or business. We look forward to hosting you again Sincerely, Valeska SummervilleGeneral Manager.
2.0分
其他
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Came for the breakfast being a vegan they always have fruit and toast or pancakes, none of that was available. Our room was musty and had hair in the bathroom shower floor.
It a great trip and very friendly staff. the breakfast was was awesome
Needs some updates
Toilet didn’t flush well, shades had holes in them and were hard to use and air conditioner was loud.
The room was old and out dated. The room smelled like mold
Room wasn't avaliable
The room that was offer wasn't avaliable.
Friendly Folks
Quiet area and the staff is very very friendly and helpful. Some of the furniture is outdated and worn-out but overall its cool.
Bathroom light not working, suite only had 1chair, no sofa, fire hazard. Exit door not working.Spider webs in corners.Very disappointed Holiday inn use to be top quality.
The Holiday Inn Express is probably one of the highlights of the area.
That being said the room was overall mostly clean. I could tell there were small touches - detailing aspects - that weren't being done.
Also the TV in our room as well as one of the main TVs in the dining area had issues with the picture. The entire right half of our room TV was darker than the left half.
When I inevitably have to go back to Columbus, I'd definitely consider staying here again, although I might check the other 2 hotels nearby to see if either are a noticeable improvement.
I doubt beyond the 3 in this area, any other lodging in town would be up to the same comfort level.
It was hard staying in a hotel in Columbus since I used to live here but the staff here were super friendly and everything was perfect!
Convenient location
Came for the breakfast being a vegan they always have fruit and toast or pancakes, none of that was available. Our room was musty and had hair in the bathroom shower floor.