酒店回复: Dear valued guest, Thank you very much for your kind review and for choosing our hotel! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our pleasure to provide you with a warm, home-like experience during your travels. We are also glad the space was comfortable for your group. We look forward to welcoming you and your companions again on your next trip!非常感谢您给予的好评以及选择我们的酒店!我们非常高兴听到您在酒店的住宿体验愉快。能够在您旅行期间为您提供温馨如家的体验,是我们的荣幸。我们也很高兴得知酒店的空间对您的团队来说十分舒适。我们期待着在您下次旅行时再次欢迎您和您的同伴光临!Hotel management
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We appreciate your comments regarding our location, room , amenities, and the friendliness of our team. Feedback like yours is invaluable in helping us improve our facilities and services.Thank you once again for staying with us.Kind regards,Epic Tower Swiss-Belresidences Hanoi
酒店回复: Dear Guest User,Thank you so much for choosing to stay with us and your lovely comments and feedback will help us in getting more motivation. It was great that you had a comfortable and enjoyable stay with us. Especially, you were delighted by out team member's care and personalized service: Mr. Viet. We will share with him and the team.We look forward to welcoming you back in near future.Best regards,Hotel management
酒店回复: Dear Valued Customer,Thank you so much for choosing to stay with us and your lovely comments and feedback will help us in getting more motivation, especially Mr. Viet Quoc - receptionist. It was great that you had a comfortable and enjoyable stay with us.We look forward to welcoming you back in near future.Best regards,Epic Tower Swiss-Belresidences Hanoi
酒店回复: Dear Guest User,Thank you so much for choosing our hotel for your stay during your visit to Hanoi! It was great to hear your excellent review and feedback about our quality and services. We look forward to welcoming you back soon in near future.Best regards,Hotel management
5.0分
三卧室行政间
家庭亲子
不错 很好下次还来
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酒店回复: Dear valued guest, Thank you sincerely for your wonderful review. We are delighted to hear that you had a pleasant stay with us. Your support truly means a lot to our team. We look forward to welcoming you back to our hotel on your next visit.非常感谢您对我们酒店的好评。得知您在这里度过了一段愉快的时光,我们感到非常欣慰。您的支持对我们团队意义重大。期待您下次再次光临本酒店,我们将继续为您提供更贴心的服务。Hotel management
4.6分
三卧室高级尊贵间
商务出差
楼有装修,比较吵,不过餐厅非常好,服务也不错。
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酒店回复: Dear AnonymousUser,Thank you so much for staying at our hotel residences and giving us your good reviews and feedback!We look forward to welcoming you back soon.Best regards,Hotel management
房间里边很新,床品舒服,锅碗瓢盆配备齐全,图片参考官方就行,没啥区别,真的是在旅行途中的一个温暖的家的感觉,住5个人都很舒服的大小(6个人可能有点挤)
位于新城区商业地段,打车到多个商场约15-20分钟。顶楼泳池很漂亮但天气太冷未使用,健身房设备稍旧但齐全。房间床铺舒适、电视大且清晰,冰箱与洗衣机实用。惟夜间楼下酒吧噪音明显,影响睡眠品质,即使服务亲切仍不会再访。
房间很不错,设施齐全,适宜家庭出行,酒店工作人员VIET非常耐心,除了周末晚上楼下酒吧有点吵,其他都很好
春节期间一家到河内玩,本来定的老城的,出行前改到这个家酒店三卧房,现在看来是个非常明智的选择。
这个酒店非常适合家庭家庭出游。
优点:1、房型是公寓型,类似国内三室两厅两卫的结构。100+平米,很宽敞。主卧1.8床,主卫有浴缸,我们自己带的一次性浴缸套,每天都泡澡很舒服。次卧是1.5和1.3床。次卫也很宽敞,能洗澡。
2、有洗衣机,洗烘一体。酒店有洗衣凝珠,可以每天都洗衣服,少带好几套换洗衣物。
3、有厨房,是电热炉,有一个煎锅和两个煮锅。餐具碗碟盘杯筷都是齐的。有大双开门冰箱。因为我们担心除夕没饭吃,自己到超市采购了不少,能储存,也能做饭。但是油盐调料酒店没有,要自己买。
4、顶层有健身房和露天泳池对住客免费开放。我们春节去的,泳池水凉下不去。健身房设施很全,面积也不小,足够用。
缺点:
1、地理位置比较偏僻,属于河内郊区。出门200米就是机场高速,离机场20+公里,打车70-90RMB左右。
2、到老城区打车8公里,大约20-30分钟,打车也要60rmb(很奇怪比机场近多了,但是金额差不多。但是也没办法,都是打车软件计价,显示多少付多少)。河内能玩的都在老城区,还剑湖周边,非常热闹,其他地方没什么玩的。
总体评价是推荐。酒店很新很干净,前台姑娘小伙英文都不错,也比较礼貌,属于服务距离拿捏的很好的。Viet Quoc服务很好,开门、拿行李、解答问题都很到位。我打碎了一个玻璃杯,服务员算错了,多收了钱,后来还特意追出来给送。房间打扫卫生也很及时,有需要客房服务都很快回应。酒店对面写字楼里有个7-11,零食采买足够用。往西过马路有个农贸市场,属于本地人的市场,有空可以逛逛。河内最大的永旺shopping Mall,在河内东边,里面吃饭购物都有。20+公里,打车要100rmb。河内打车用google map和grab,要预付费,用rmb结算。推荐装一个当地人用的Xanh SM打车,便宜,而且可以给越南盾现金,注册的时候区域选择+86就可以用国内手机注册了。还有去之前提前注册一个谷歌邮箱,可以注册whatsapp,用grab定外卖能用上。但是不推荐当地外卖,定了几次,都不怎么样。
房间很舒适也很干净,地理位置便利,前台工作人员(Valerie Henry)非常友好。强烈推荐!
酒店周边银行,饭店,超市齐全,房间干净,前台会一点中文。最喜欢房间的小阳台,舒服。真心推荐
不错 很好下次还来
楼有装修,比较吵,不过餐厅非常好,服务也不错。
太干净了,设施也非常好!!!
虽然离市中心有点距离,但晚上很安静~~
推荐给想安静休息的人!
这是一家干净、地理位置优越的酒店。房间和客厅是分开的,所以非常宽敞舒适。员工也很友好,英语说得很好。早餐种类不多,但还不错,现做的河粉很好吃。