酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Montgomery – Midtown. Le ofrecemos nuestras más sinceras disculpas por las inquietudes que haya podido tener con la limpieza y el olor de la habitación.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Gracias por elegir Red Roof. Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que visite la zona.Atentamente,ReyGerencia de Red RoofEspecialista en RediResponse
2.0分
家庭亲子
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The room had not been cleaned properly. Hair i. Sink and tub. Insect leavings along walls. Used floss on floor in bathroom. Cockroaches. Leak under sunk. Refrigerator had spill from another guest. I had to think of all the people in the world who had worse places to sleep. $25 would have been a good price for a night here.
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酒店回复: Dear Recent Visitor,We appreciate you sharing your feedback following your stay at the HomeTowne Studios Montgomery – Midtown. We are saddened to read that your stay fell short of your expectations due to the state of your room, the possible leakage, and the cockroaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Dirty toilet with poop. Cockroaches in the unit, dirt floor and tub. Terrible experience!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Montgomery – Midtown. We are disappointed to learn that your visit wasn't satisfactory due to the cleanliness not meeting your expectations as well as with the cockroaches you encountered. Please accept our apologies for the shortcomings you experienced.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Viktor Red Roof ManagementRediResponse Specialist
1.0分
其他
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I was assigned a room farthest from the front. Not even 10 cars were parked in all 3 sides of the hotel space? I was given a room that was a dump and didn’t have extra toilet paper, soap, shampoo and one of the towels was unserviceable.
The clerk was rude and even threatened not to check me in when I asked why and what information he was typing from my drivers license.
My reservation was accepted online and the credit card was valid.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Montgomery - Midtown. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible state of the parking lot, the amount of toiletries and the interaction you had with our staff you may have encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
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DISAPPOINTED and UNSATISFIED!!!
The service was horrible. The room was…there were dead roaches in my and my daughter room. She actually was in my room and had to kill a roach crawling on the wall. Could not use the microwave in either room because they were dirty. Did not shower because tub was nasty and dirty. The refrigerator needed cleaned. The advertising of the hotel/room is not what we got. NEVER/EVER would recommend nor will I EVER go back. I ALWAYS use this site to book my hotels anywhere I go. The place NEEDS to be taken off of your site as choice. HORRIBLE!!!
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Stroudsburg. I was saddened to read that your stay fell short of your expectations due to the insects you reported and our staff's service. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Over crowded, lots of people in the parking area, around the building. Roaches, roaches, roaches!
3.0分
其他
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Run down
Run down hotel. Just needed a place to sleep for one night, but had difficulty due to noise. Ad says 2 pets under 80 lbs. Front desk said they only allow one, but let us stay. Coffee is available in the morning in the lobby. No coffee maker in the room. Several fast food options within walking distance
我们在这里住了几个月。酒店位于一个治安非常差的区域。床很舒服，但其他一切都很糟糕。
一家非常安静的酒店，附近有很多餐馆可供选择。
令人失望的是，没有本地电视，停车场光线也不太好。
肮脏难闻的气味
The room had not been cleaned properly. Hair i. Sink and tub. Insect leavings along walls. Used floss on floor in bathroom. Cockroaches. Leak under sunk. Refrigerator had spill from another guest. I had to think of all the people in the world who had worse places to sleep. $25 would have been a good price for a night here.
Dirty toilet with poop. Cockroaches in the unit, dirt floor and tub. Terrible experience!
I was assigned a room farthest from the front. Not even 10 cars were parked in all 3 sides of the hotel space? I was given a room that was a dump and didn’t have extra toilet paper, soap, shampoo and one of the towels was unserviceable.
The clerk was rude and even threatened not to check me in when I asked why and what information he was typing from my drivers license.
My reservation was accepted online and the credit card was valid.
DISAPPOINTED and UNSATISFIED!!!
The service was horrible. The room was…there were dead roaches in my and my daughter room. She actually was in my room and had to kill a roach crawling on the wall. Could not use the microwave in either room because they were dirty. Did not shower because tub was nasty and dirty. The refrigerator needed cleaned. The advertising of the hotel/room is not what we got. NEVER/EVER would recommend nor will I EVER go back. I ALWAYS use this site to book my hotels anywhere I go. The place NEEDS to be taken off of your site as choice. HORRIBLE!!!
Over crowded, lots of people in the parking area, around the building. Roaches, roaches, roaches!
Run down
Run down hotel. Just needed a place to sleep for one night, but had difficulty due to noise. Ad says 2 pets under 80 lbs. Front desk said they only allow one, but let us stay. Coffee is available in the morning in the lobby. No coffee maker in the room. Several fast food options within walking distance