The room was not clean and the elevator was also poorly maintained. The tub and shower did not drain properly. While the hotel made an effort with updates, it felt like a cheap attempt to cover up deeper issues. Overall, disappointing stay.
酒店回复: Thank you for staying with us, we appreciate your feedback
2.0分
商务出差
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Upper unit leaked my entire stay
I sure this has been great for others but I spent 3 days with the air conditioner in the bathroom dripping on my head. I reported it 3 times and nothing. The drip was directly over the commode so I had to resort to taking my umbrella in to use the bathroom. It was ridiculous. You can see the water damage around the unit so this is a long term issue. The inability to address the leak was beyond my understanding and ignoring my asking for help is even more egregious. Here is a thought, if you cannot fix it, just move the guest to another room. If it is not a long term stay, I really do not feel that they care about the guest at all. I do not recommend this place. Save your money, I am sorry I wasted mine.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. This is not the level of service we aim to provide, and we will be addressing this immediately. We appreciate your feedback and the opportunity to improve.
2.0分
其他
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While I was settling down to my room, management told me that a pipe broke while I was in the shower and was told I will be moved to a new room. I was rushing to repack my things and head to my new room. House keeping didn’t come to my room on Wednesday to clean the room and I wasn’t told when will they be coming in to clean. Most of the time, no one was in front desk to assist me. One thing that I like was the 24/7 hour laundry.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the disruption you experienced during your stay. We understand how inconvenient it must have been to repack and relocate, and we are truly sorry for the stress it caused.We also apologize for the missed housekeeping service and for the times our front desk team was not immediately available to assist. This is not the level of service we strive to provide, and we will be addressing these concerns to ensure better consistency moving forward.We’re glad to hear you found our 24/7 laundry convenient, and we appreciate you taking the time to share both the positives and areas where we can improve.
5.0分
情侣出游
We liked the apt atmosphere and all the amenities in the room. The location was central to most places to eat and entertainment
酒店回复: Thank you for staying with us, we appreciate your feedback.
4.0分
商务出差
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Assistance from Gwen was very insightful. She called to let us know offices were closing . Gave great service remotely.
Krishunda was very pleasant upon us checking out!!
酒店回复: Thank you for staying with us, we appreciate your feedback.
3.0分
其他
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The room was spotless and comfortable. However the check in and check out was horrible… the counter was never maned … you had to call and then someone would come after waiting for like 10 min… we had a malfunctioning smoke detector and it took forever to fix! Thankfully the overnight “emergency” person was able to help us! I hope they fix this issue with communication… it is a very nice property
3.0分
其他
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My stay was nice and peaceful but I originally booked a Delux Kind room and they called me the day of my check-in to say they dont have any king rooms available and offered the 2 queen room, I said yes to it but when I checked in they give me a handicapped unit. They were no one at the front desk area. So there was no communication 😕. Was not happy with that.
酒店回复: Thank you for staying with us, we appreciate your feedback.
4.0分
商务出差
Did not clean room on scheduled day. Lack a steady presence at the front desk.
酒店回复: Thank you for staying with us, we appreciate your feedback.
4.0分
其他
Is Anyone home????
Nice apt type room and close to everything. Front desk is a bit disorganized.
酒店回复: Thank you for staying with us, we appreciate your feedback.
5.0分
家庭亲子
Very clean, quiet, and relaxing hotel. The front desk staff is absolutely fantastic.
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酒店回复: Thank you for your kind words! We're so glad you enjoyed your stay and appreciated the quiet, clean atmosphere. Our front desk team will be happy to hear your praise. We hope to welcome you back soon!
The room was not clean and the elevator was also poorly maintained. The tub and shower did not drain properly. While the hotel made an effort with updates, it felt like a cheap attempt to cover up deeper issues. Overall, disappointing stay.
Upper unit leaked my entire stay
I sure this has been great for others but I spent 3 days with the air conditioner in the bathroom dripping on my head. I reported it 3 times and nothing. The drip was directly over the commode so I had to resort to taking my umbrella in to use the bathroom. It was ridiculous. You can see the water damage around the unit so this is a long term issue. The inability to address the leak was beyond my understanding and ignoring my asking for help is even more egregious. Here is a thought, if you cannot fix it, just move the guest to another room. If it is not a long term stay, I really do not feel that they care about the guest at all. I do not recommend this place. Save your money, I am sorry I wasted mine.
While I was settling down to my room, management told me that a pipe broke while I was in the shower and was told I will be moved to a new room. I was rushing to repack my things and head to my new room. House keeping didn’t come to my room on Wednesday to clean the room and I wasn’t told when will they be coming in to clean. Most of the time, no one was in front desk to assist me. One thing that I like was the 24/7 hour laundry.
We liked the apt atmosphere and all the amenities in the room. The location was central to most places to eat and entertainment
Assistance from Gwen was very insightful. She called to let us know offices were closing . Gave great service remotely.
Krishunda was very pleasant upon us checking out!!
The room was spotless and comfortable. However the check in and check out was horrible… the counter was never maned … you had to call and then someone would come after waiting for like 10 min… we had a malfunctioning smoke detector and it took forever to fix! Thankfully the overnight “emergency” person was able to help us! I hope they fix this issue with communication… it is a very nice property
My stay was nice and peaceful but I originally booked a Delux Kind room and they called me the day of my check-in to say they dont have any king rooms available and offered the 2 queen room, I said yes to it but when I checked in they give me a handicapped unit. They were no one at the front desk area. So there was no communication 😕. Was not happy with that.
Did not clean room on scheduled day. Lack a steady presence at the front desk.
Is Anyone home????
Nice apt type room and close to everything. Front desk is a bit disorganized.
Very clean, quiet, and relaxing hotel. The front desk staff is absolutely fantastic.