酒店回复: Thank you very much for your amazing review and high ratings across all categories. We’re thrilled to hear that you had the best hotel experience in Japan and found great value in your stay.We’re glad you enjoyed the check-in service and the daily variety of snacks. Your note about the view from the higher floors is appreciated and will be helpful for future guests.We hope to welcome you back again soon for another memorable stay.Warm regards,Banyan Tree Higashiyama Kyoto

酒店回复: Thank you very much for sharing your detailed feedback regarding your recent stay. We truly appreciate your comments and are very sorry to hear that certain aspects of your experience did not meet your expectations.Please accept our sincerest apologies for the inconvenience caused by the room location and the need to walk to the main building for breakfast and bathing facilities. We understand this may have been inconvenient, and we will review how we communicate these details more clearly prior to arrival.We are also deeply sorry for the impression you received from our team members. Providing warm and attentive service is our top priority, and we regret that we fell short during your stay. Your feedback has been shared with our team, and we will reinforce training to ensure every guest feels genuinely welcomed and cared for.On a positive note, we are glad to hear that you appreciated the hotel’s design, aesthetics, and facilities. We hope that, despite these challenges, you were able to enjoy some aspects of your time in Kyoto.Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve. We sincerely hope you will give us another opportunity in the future to provide the exceptional experience that Banyan Tree is known for.Warm regards,Banyan Tree Higashiyama Kyoto

酒店回复: 非常感谢您选择入住京都栖霞山悦榕庄，并抽出宝贵时间分享您的详细反馈。我们很遗憾得知在地理位置、早餐选择以及房间设施等方面未能完全达到您的期望。关于您提到的坡道、早餐自助水果、房间音响等宝贵意见，我们已与相关团队分享，将作为我们提升宾客体验的重要参考。同时，我们也衷心感谢您对工作人员友好服务的认可，这对我们团队是莫大的鼓励。我们会继续努力，为宾客提供更舒适和满意的入住体验。期待将来有机会再次为您服务，并为您呈现更美好的京都之旅。京都栖霞山悦榕庄品质管理团队

酒店回复: Thank you for sharing your feedback! We’re delighted to know that you were completely satisfied with your stay. Providing an exceptional experience is our top priority, and we look forward to welcoming you back to Banyan Tree Higashiyama Kyoto soon.Best regards,Banyan Tree Higashiyama Kyoto

酒店回复: Dear LindaaDing,Thank you for your kind feedback. We are delighted to hear you enjoyed the spacious room, the thoughtful amenities, and our prompt service. Your comments on breakfast and the overall stay are truly appreciated, and we look forward to welcoming you again.Warm regards,Banyan Tree Higashiyama Kyoto

酒店回复: 非常感谢您抽出宝贵时间分享您的宝贵反馈。我们很高兴听到您喜欢京都东山悦榕庄的奢华氛围，并赞赏我们靠近清水寺的便利地理位置。 很高兴我们的水疗中心和服务人员给我们留下了积极的印象，我们也感谢您对早餐和客房送餐服务的评价。您的宝贵意见非常宝贵，将有助于我们不断改进服务，更好地满足宾客的需求。 我们期待很快再次欢迎您光临京都，享受再次放松身心、充实的住宿体验。 此致， 质量管理团队 京都东山悦榕庄

酒店回复: Thank you very much for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially regarding the room amenities and the conditioner dispenser. Your comments are invaluable to us, and we will be reviewing them carefully with our team to improve the guest experience.We regret that some of the in-room features, such as the kimono, tea set, and kaleidoscope, did not resonate with you. These items are intended to offer a touch of Kyoto’s cultural charm, but we understand that preferences vary and will take your impressions into account.While we’re pleased to know you enjoyed our location and hot spring, we sincerely apologize that other aspects of your stay fell short. We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide a more comfortable and satisfying experience.Warm regards,Banyan Tree Higashiyama Kyoto

酒店回复: Thank you for choosing Banyan Tree Higashiyama Kyoto as your preferred accommodation in Kyoto.We truly appreciate your kind feedback regarding our environment and location.Our team is dedicated to delivering a unique and memorable experience for every guest, and your words encourage us to continue striving for excellence.We look forward to welcoming you back and providing another exceptional stay.Best regards,Banyan Tree Higashiyama Kyoto

酒店回复: Thank you very much for your kind feedback and for choosing to stay with us at Banyan Tree Higashiyama Kyoto.We’re delighted to hear that you enjoyed the peaceful mountain-facing room and the spacious bathtub—both designed to offer a relaxing retreat in the heart of Kyoto. We also appreciate your comment regarding breakfast, and we’ll continue refining our offerings to better suit the preferences of our guests.We hope to welcome you back again soon for another comfortable and memorable stay.Warm regards,Quality Management TeamBanyan Tree Higashiyama Kyoto