酒店回复: We sincerely apologize for the cleanliness issues and inconvenience you experienced. Your feedback is valuable, and we’ll address this with our housekeeping team to ensure better standards moving forward.
4.0分
朋友出游
原文
翻译提供方：Google
没有正规的酒吧，他们不每天打扫房间，也不整理床铺，周围环境有点奇怪，但没有什么危险
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酒店回复: Thank you for your feedback. We apologize for the inconveniences mentioned and appreciate your comments, which will help us improve our cleaning services and overall guest experience.
2.0分
其他
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Rooms were not the cleanest and the hotel is very old. At breakfast the coffee was hot but there was no water or juice for the kids to drink. The only hot food was waffles and there was no coffee creamer. Kids enjoyed the pool. Place could be cool if it was renovated and updated.
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酒店回复: Thank you for your feedback. We’re sorry to hear some parts of your stay missed expectations, but glad the kids enjoyed the pool. We’ll be reviewing your comments with our team to improve moving forward.
3.0分
家庭亲子
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The food was good in the restaurant. The bar was nice. The staff were friendly. The breakfast could've used more attention. The rooms could've been cleaner. They didn't smell clean when you walked in. A lot of blood stains. On the curtains, the pillows. Pretty gross. Bathrooms in the rooms needed to be cleaned better.
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酒店回复: Thank you for sharing your feedback — we’re glad you enjoyed the food, bar, and staff, and we sincerely apologize for the cleanliness concerns, which are unacceptable and will be addressed immediately.
2.0分
家庭亲子
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The room was just ok. It had been a very nice place, but has been let go. There has been an effort to make some updates but it was done on the cheap. There was also more than a bit of noise from inside the pool area. The air conditioning did not work properly.
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酒店回复: Thank you for your feedback — we’re sorry the room and amenities didn’t meet expectations, and we’ll use your comments to improve moving forward.
1.0分
商务出差
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The pictures are deceiving. The rooms were not clean. There was mold in the bathroom. The rooms did not get cleaned unless you walked to the front and requested room service. There was not a phone in the room. People were running up and down the halls late at night and being very loud. The “breakfast” consisted of cereal and juice.
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酒店回复: Dear Grosskreutz, we’re sorry to hear about your experience and appreciate your feedback — we’re addressing the issues you mentioned to ensure a better stay for future guests.
1.0分
商务出差
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DO NOT STAY HERE! I took a large group of students here for National FFA Convention and we had 7 rooms for 4 nights. Every single hotel room was disgusting - sheets and towels stained yellow and black, ceilings crumbling from past water damage, rusted and broken showers, hair and dirt all over the floors and walls. I have stayed in a lot of hotels and this hands-down was the worst. They also claim to have a "hot continental breakfast"- it consisted of 1 broken 2 slice toaster, 1 broken waffle iron, and 1 broken juice machine... needless to say we got food elsewhere. We DID NOT swim in the pool or hot tub because they were also disgusting.
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酒店回复: We sincerely apologize for the unacceptable experience during your stay. This is far below our standards, and your feedback regarding cleanliness, maintenance, and amenities has been escalated to our management team for immediate action. We truly appreciate you bringing these issues to our attention.Thank you
2.0分
情侣出游
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The continental breakfast consisted of waffles, raw orange juice, little to none cream cheese and jam, no eggs and little fruit available, my room had no trash cans, shower seemed old, we didn’t know how to use it and the staff did not mentioned it at first.
My room had a bright light shining inside even with the drapes shut the light entered, there wasn’t any cleaning service, there was a party and you could hear the party in the patio and the party on the pool
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酒店回复: We’re sorry your stay didn’t meet expectations — we appreciate your detailed feedback and will address the issues mentioned to improve our guest experience.
2.0分
其他
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I was very in happy that they allowed an over night pool party right out side my room. The pool party consisted of loud music and people screaming in the hallways. It was also embarrassing that there were others staying in the hotel from other countries and made comments about how people is the US act.
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酒店回复: We apologize for the noise and inconvenience caused during your stay. Your feedback is important, and we’ll review our event policies to ensure a more comfortable experience for all guests in the future.
酒店很不干净。我看了三个不同的房间才找到一个看起来还过得去的。走廊很脏，楼梯很脏，床单也很脏。地板上有蚂蚁，人行道和停车场到处都是鸭子粪便。我绝对不会再住这家酒店，也绝不会推荐这个地方！！！！！
住宿环境本身维护得非常糟糕。我们房间的浴室里到处都是长长的黑发（我丈夫的头发是短短的灰白，我的头发是短短的紫色）。我向前台反映后，他们给我们安排了一间新房间，但房间等级降低了。所以我们拒绝了。我们好不容易才在这个房间里住了三个晚上。不过，我们绝对不会再选择这家酒店，也绝对不会推荐给任何人。我不明白这样的酒店怎么会出现在*******的网站上。我不太习惯。
没有正规的酒吧，他们不每天打扫房间，也不整理床铺，周围环境有点奇怪，但没有什么危险
Rooms were not the cleanest and the hotel is very old. At breakfast the coffee was hot but there was no water or juice for the kids to drink. The only hot food was waffles and there was no coffee creamer. Kids enjoyed the pool. Place could be cool if it was renovated and updated.
The food was good in the restaurant. The bar was nice. The staff were friendly. The breakfast could've used more attention. The rooms could've been cleaner. They didn't smell clean when you walked in. A lot of blood stains. On the curtains, the pillows. Pretty gross. Bathrooms in the rooms needed to be cleaned better.
The room was just ok. It had been a very nice place, but has been let go. There has been an effort to make some updates but it was done on the cheap. There was also more than a bit of noise from inside the pool area. The air conditioning did not work properly.
The pictures are deceiving. The rooms were not clean. There was mold in the bathroom. The rooms did not get cleaned unless you walked to the front and requested room service. There was not a phone in the room. People were running up and down the halls late at night and being very loud. The “breakfast” consisted of cereal and juice.
DO NOT STAY HERE! I took a large group of students here for National FFA Convention and we had 7 rooms for 4 nights. Every single hotel room was disgusting - sheets and towels stained yellow and black, ceilings crumbling from past water damage, rusted and broken showers, hair and dirt all over the floors and walls. I have stayed in a lot of hotels and this hands-down was the worst. They also claim to have a "hot continental breakfast"- it consisted of 1 broken 2 slice toaster, 1 broken waffle iron, and 1 broken juice machine... needless to say we got food elsewhere. We DID NOT swim in the pool or hot tub because they were also disgusting.
The continental breakfast consisted of waffles, raw orange juice, little to none cream cheese and jam, no eggs and little fruit available, my room had no trash cans, shower seemed old, we didn’t know how to use it and the staff did not mentioned it at first.
My room had a bright light shining inside even with the drapes shut the light entered, there wasn’t any cleaning service, there was a party and you could hear the party in the patio and the party on the pool
I was very in happy that they allowed an over night pool party right out side my room. The pool party consisted of loud music and people screaming in the hallways. It was also embarrassing that there were others staying in the hotel from other countries and made comments about how people is the US act.