酒店回复: Dear Valued Guests,Thank you for sharing your experience at Pullman Hai Phong Grand. We’re delighted you enjoyed your stay and look forward to welcoming you back for more wonderful experiences!Warmest regards,Guest Service TeamPullman Hai Phong Grand Hotel

酒店回复: Dear Mr. Zan Fei,Thank you very much for taking the time to share your wonderful feedback about your stay at Pullman Hai Phong. We are truly delighted to learn that you enjoyed our convenient location near the airport, as well as the spacious, immaculate rooms and modern, smart facilities designed for comfort and ease.Your kind compliments regarding the attentive and thoughtful service provided by our team, particularly at the front desk, are greatly appreciated and serve as a valuable motivation for us to continually enhance the guest experience. We are also pleased to know that the surrounding amenities contributed positively to your overall stay.It would be our pleasure to welcome you back in the near future and to provide another memorable and refined experience.Warm regards,Ha Vu (Ms.)Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your positive feedback following your stay at Pullman Hai Phong Grand Hotel.We are delighted to know that you enjoyed our comprehensive facilities, the comfort of our bedding, the attentive service of our front desk team, as well as the convenient location and the panoramic city view from our bar.Your kind words are a great encouragement for our entire team to continue delivering exceptional experiences. We very much look forward to welcoming you back to Pullman Hai Phong Grand Hotel on your next visit.Warm regards,Ha Vu (Ms.)Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. It is a pleasure to know that you found your experience at our hotel enjoyable.Every effort is dedicated to providing refined service, comfortable surroundings, and a seamless stay. Your kind words are a great inspiration to continually elevate our standards, ensuring that each visit becomes a memorable experience.We look forward to welcoming you again and delivering another exceptional stay.Warm regards,Ha Vu (Ms.)Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

酒店回复: 尊敬的黄毅光先生， 海防铂尔曼大酒店向您致以诚挚的问候。 非常感谢您抽出宝贵时间分享您的详细反馈。我们衷心感谢您选择再次入住我们酒店，并感谢您对我们酒店一流设施和舒适环境的认可。 与此同时，我们深感遗憾地得知，由于您在大堂区域体验到的服务互动，您最近的入住体验未能完全达到您的期望。对于由此造成的任何不适或失望，我们深表歉意。您的意见已提交至前台管理团队，以便立即审核并进行再培训。我们正在加强对专业精神、宾客认可度和服务礼仪的关注，以确保每位宾客都能获得应有的尊重和热情款待。 我们非常重视您的建设性反馈，因为它有助于我们改进服务质量，使其与铂尔曼品牌的高标准保持一致。我们希望您能再次给我们机会欢迎您再次光临，以便我们恢复您的信心，并为您提供您所期望的无缝、专业的体验。 谨致问候， Tran Thi Nguyet 值班经理 海防铂尔曼大酒店

酒店回复: Dear Valued Guest,Warm greetings from Pullman Hai Phong Grand Hotel!We are truly delighted to receive your wonderful review and thrilled to know that your stay with us was one of the best you’ve ever experienced. It’s a pleasure to hear that you enjoyed the stunning night view from our outdoor pool, the panoramic rooftop scenery, and our plentiful breakfast selection.We’re also very pleased that our team’s enthusiastic and polite service made your stay even more memorable. Indeed, Vietnam’s tropical fruits are a delight — we’re glad you loved them!Thank you once again for choosing Pullman Hai Phong Grand Hotel. We look forward to welcoming you back soon for another unforgettable experience.Warm regards,Trần Thị NguyệtDuty ManagerPullman Hai Phong Grand Hotel

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback about your stay at Pullman Hai Phong Grand Hotel. We are delighted to hear that you had an excellent experience at our hotel, from the friendly service provided by our staff, to the quality of the Chinese restaurant, and the spacious and quiet rooms.Your compliments on the breakfast and other services are greatly appreciated. We always strive to offer the best possible experiences for our guests, and positive comments like yours motivate us to continue improving.We look forward to welcoming you back to Pullman Hai Phong Grand Hotel in the near future.Best regards,Ha Vu (Ms.)Guest Relation AgentPullman Hai Phong Grand Hotel

酒店回复: 尊敬的米兰达·关女士： 非常感谢您精彩的点评！我们很高兴您喜欢我们舒适的床铺、游泳池、健身房和早餐，以及宽敞宜人的大堂氛围。很高兴您喜欢客房内的标志性香氛，并认为我们的员工友好热情，尤其是前台的Phuong女士。 我们也很高兴能够满足您的提早入住和延迟退房要求，让您住得更加舒适。 期待您下次光临海防铂尔曼大酒店！ 此致， Trong Phan先生 宾客服务经理 海防铂尔曼大酒店

酒店回复: Dear Valued Guest,Warmest greetings from Pullman Hai Phong Grand Hotel.Thank you for your wonderful review — it is truly heartwarming to know that you enjoyed your stay so much that you extended it for another night. Your kind words about our service and location mean a great deal to us, and we are delighted that we could create such a memorable experience for you.We sincerely hope to welcome you back again soon for another stay that is just as enjoyable — or even better.Warm regards,Tran Thi NguyetDuty ManagerPullman Hai Phong Grand Hotel

酒店回复: 亲爱的Tina， 非常感谢您积极的反馈，并感谢您对我们酒店优越的地理位置、干净整洁的客房以及友好周到的员工的赞赏。我们也非常感谢您就早餐质量以及杯子和饮料的清洁度提出的诚恳评价。请放心，我们将与我们的团队一起解决这些问题，以提升您的体验。 我们希望未来能再次欢迎您入住海防铂尔曼大酒店。 此致， Trong Phan（先生） 宾客服务经理 海防铂尔曼大酒店