酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear you enjoyed the complimentary breakfast and dinner offerings, we’re very sorry to learn that our service fell short of expectations. Your comments are important to us, and we’ll use them as an opportunity to improve. We hope you’ll consider giving us another chance to provide you with a more positive experience in the future.
5.0分
其他
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The room was more of a suite I didn't realize it'd be so big my kids loved it and so did i so much space the breakfast was really good the concession were filled with great items to pick late night for additional cost but so worth it it's stay here everytime if permitted.
1.0分
家庭亲子
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We had a confirmed, paid reservation that was made a month prior to our arrival. When we arrived up at the hotel we were told they 'gave away' our room. We were stuck at 11:30pm driving over an hour just to find another place to stay.
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酒店回复: We are truly sorry for the experience you had. With high booking volumes, the reservation system may occasionally oversell, and while we do our very best to reach out in advance and help arrange alternatives, we understand how upsetting and inconvenient this was for you—especially arriving late at night. Please know we take your feedback to heart and are working to reduce the chances of this happening in the future.
5.0分
商务出差
The room was huge. Everything was clean ,
the staff was nice and helpful. One of the best places to stay .
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酒店回复: Thank you for your 10/10 review! We’re thrilled to hear you enjoyed our spacious, clean rooms and found our staff helpful. It’s wonderful to know we’re considered one of the best places to stay, and we look forward to welcoming you back to Staybridge Suites soon!
4.0分
其他
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New facility,across from hospital, dollar tree and fast food restaurants. Hotel has free breakfast and a 3day social dinner,which is a great perk. But staff (except2) need retraining in customer friendly/ professional service.
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酒店回复: thank you for sharing your feedback and for highlighting the convenience of our location along with our complimentary breakfast and evening social. We’re glad you enjoyed these amenities. We’re very sorry, however, to hear that not all of our team members delivered the level of service you deserve. Your comments are important to us, and we will be addressing them to ensure improvements are made. We truly appreciate your input and hope to welcome you back for an even better experience.
4.0分
其他
Bathroom was not cleaned well with water on the floor and there was also hair on the floor.
4.0分
家庭亲子
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Nice, new hotel. Good breakfast and weekday happy hour was a nice bonus. 2-bedroom suite was perfect for traveling with kids. Have stayed there twice. Like it a lot.
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酒店回复: Thank you for your thoughtful review and for choosing to stay with us again! We’re glad you enjoyed our complimentary breakfast, evening social, and the spacious 2-bedroom suite—perfect for family travel. It’s wonderful to know we continue to meet your expectations, and we look forward to welcoming you and your family back to Staybridge Suites soon.
5.0分
商务出差
Clean, quiet and great breakfast! Staff was very nice and made you feel welcome!
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酒店回复: Thank you for sharing such kind feedback and for giving us a 10/10! We’re delighted to hear you enjoyed a clean, quiet stay and our complimentary breakfast. It’s wonderful to know our team made you feel welcome—we’ll be sure to share your comments with them. We look forward to hosting you again soon at Staybridge Suites!
我丈夫在Ecuhealth住院。你们酒店安全、干净，在经历了一天紧张的治疗后，回到这里感觉非常舒适。房间里设施齐全，每个人都很乐于助人，很有礼貌。非常喜欢这里的住宿体验。谢谢你们！
这是一家漂亮又干净的酒店。我住得很愉快。床非常舒服，而且很安静。对办理入住的工作人员不太满意。他没告诉我电梯在哪里，也没说有免费早餐。他提供的信息太少了。所以如果你想知道什么，就直接问吧。
服务差强人意。这家店很新，而且特定日期提供免费早餐和晚餐，所以这是一个加分项。这里没什么期待。
The room was more of a suite I didn't realize it'd be so big my kids loved it and so did i so much space the breakfast was really good the concession were filled with great items to pick late night for additional cost but so worth it it's stay here everytime if permitted.
We had a confirmed, paid reservation that was made a month prior to our arrival. When we arrived up at the hotel we were told they 'gave away' our room. We were stuck at 11:30pm driving over an hour just to find another place to stay.
The room was huge. Everything was clean ,
the staff was nice and helpful. One of the best places to stay .
New facility,across from hospital, dollar tree and fast food restaurants. Hotel has free breakfast and a 3day social dinner,which is a great perk. But staff (except2) need retraining in customer friendly/ professional service.
Bathroom was not cleaned well with water on the floor and there was also hair on the floor.
Nice, new hotel. Good breakfast and weekday happy hour was a nice bonus. 2-bedroom suite was perfect for traveling with kids. Have stayed there twice. Like it a lot.
Clean, quiet and great breakfast! Staff was very nice and made you feel welcome!