This hotel false advertises in pictures of a buffet breakfast available. Thank goodness there’s a Tim Horton’s down the street.
No pool, the entire hotel is under renovation which apparently has been long ongoing. It says it’s an IHG property but that’s a stretch.
My daughter was scared as the pillowcase had an old bloodstain on it. It was clean but she was terrified.
The bathroom was nice . The bed had a very light comforter on it but it worked as the AC wasn’t super powerful.
I couldn’t cancel and we definitely didn’t get a good deal.
It was a nice area and extremely quiet.
展开
酒店回复: Hi Julie, I am so sorry you and your daughter had such a bad experience. This is not the service we strive to provide. The renovation is definitely a large inconvenience for both us and guests, and I apologize for that, but I assure you it will be worth if you come back and see us in a couple months! Please reach out if there is anything we can do. Thank you.
4.0分
其他
展开
When we were checking in, we were told the hotel was under renovations. Pool was unavailable but did get a voucher for a visit to the local gym to use their pool.
Somewhat disappointed that I did not know at the time of booking.
展开
酒店回复: Hi Nancy!Thank you for taking the time to leave us a review. I am very sorry for the inconvenience of the construction. I am glad the team was able to take care of you but come back and see us again in a few months to see the brand-new hotel! Thanks
4.0分
其他
展开
Under Renovation
So overall the place was fine, but I wished they had let us know sooner that the entire hotel was going to be renovated, which really disappointed me.
Pool and hot tub were unavailable (and that's what my family wanted), kitchen was under renovation so no restaurant/bar.
The place after renovations probably will look awesome as overall what they have is nice but it left me with a sour taste that the things I wanted weren't available.
5.0分
其他
Great stay!!
Easy check in, room was nice and clean, pool was nice but cold. Otherwise a great stay.
酒店回复: Thank you so much Shayna for the feedback!
4.0分
其他
No breakfast was served when it said there was. Pool was closed and hotel was under renovations
3.0分
其他
Not happy that property condition was drastically different (Under Major Renovation) than as advertised on the web.
展开
酒店回复: Thank you Robert for your review, yes as we switched brands, major renovations were needed. We hope you visit us again in the summer and see all of the updates.
4.0分
其他
展开
We were surprised to arrive at the property to find that it is under renovations and the pool is closed. There was no previous indication of these conditions and there was no way we were able to cancel the reservations when we got to the site. The room was still nice and we felt comfortable in it but, we were disappointed to pay the going price when the hotel is not up to the advertised condition.
展开
酒店回复: Thank you, Donald, for your feedback, yes, we are under renovation which will upgrade our property to IHG standards. We hope that you will visit us again once renovation has been completed.
4.0分
商务出差
展开
the property was good, under construction so there is a lot going on. Only complaint is it should be stated somewhere that the pool and jacuzzi are not open due to construction, this did not impact my stay, but if i had my children with me and found out the day of check in i would have been very disappointed.
展开
酒店回复: Thank you Eric for your feedback, we will share your feedback with our team.
1.0分
其他
展开
My first night at the property there were drunk guests outside my hotel door in the hallway being loud.I contacted front desk. Clerk said GM was on way to take care of it.2 and a half hours later. Asked for room change-none available. Asked for refund. General Manager Maher Bacall won't return messages, calls, or email. Thoroughly Disgusted.
展开
酒店回复: Christine, thank you for your review, I do realize this was not the best experience for you. I will share your feedback with the team.
性价比很高，下次还会再来！
This hotel false advertises in pictures of a buffet breakfast available. Thank goodness there’s a Tim Horton’s down the street.
No pool, the entire hotel is under renovation which apparently has been long ongoing. It says it’s an IHG property but that’s a stretch.
My daughter was scared as the pillowcase had an old bloodstain on it. It was clean but she was terrified.
The bathroom was nice . The bed had a very light comforter on it but it worked as the AC wasn’t super powerful.
I couldn’t cancel and we definitely didn’t get a good deal.
It was a nice area and extremely quiet.
When we were checking in, we were told the hotel was under renovations. Pool was unavailable but did get a voucher for a visit to the local gym to use their pool.
Somewhat disappointed that I did not know at the time of booking.
Under Renovation
So overall the place was fine, but I wished they had let us know sooner that the entire hotel was going to be renovated, which really disappointed me.
Pool and hot tub were unavailable (and that's what my family wanted), kitchen was under renovation so no restaurant/bar.
The place after renovations probably will look awesome as overall what they have is nice but it left me with a sour taste that the things I wanted weren't available.
Great stay!!
Easy check in, room was nice and clean, pool was nice but cold. Otherwise a great stay.
No breakfast was served when it said there was. Pool was closed and hotel was under renovations
Not happy that property condition was drastically different (Under Major Renovation) than as advertised on the web.
We were surprised to arrive at the property to find that it is under renovations and the pool is closed. There was no previous indication of these conditions and there was no way we were able to cancel the reservations when we got to the site. The room was still nice and we felt comfortable in it but, we were disappointed to pay the going price when the hotel is not up to the advertised condition.
the property was good, under construction so there is a lot going on. Only complaint is it should be stated somewhere that the pool and jacuzzi are not open due to construction, this did not impact my stay, but if i had my children with me and found out the day of check in i would have been very disappointed.
My first night at the property there were drunk guests outside my hotel door in the hallway being loud.I contacted front desk. Clerk said GM was on way to take care of it.2 and a half hours later. Asked for room change-none available. Asked for refund. General Manager Maher Bacall won't return messages, calls, or email. Thoroughly Disgusted.