Our party of 8 had a very pleasant stay in 4 cabins. The cabins were spotlessly clean. It is a beautiful setting and easy to find. There is a nice 10 minute walk in to Portglenone to good supermarkets and lovely cafes. Communication was good and prompt including a brand new iron and ironing board when we requested it. Sadly we felt it was only worth 3 stars because the cooking facilities were very basic. Only one cabin had a sharp knife to cut bread. A plug was missing from the sink in another.One cabin did not have a mirror near the hair dryer. We were there 4 days so more teatowels and dishcloths would have been good. They could really wonderful if there were better places to put clothes( there is nothing in the bedroom of the bigger cabin) , better quality toilet paper and improved cooking facilities. Then they would be at the luxury level they claim.
3.0分
家庭亲子
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Was a gift from family member for 1 night stay. All very nice inside but no real views of rover, just the hedge. Hot tub was brilliant but take that away and its a £90p/n stay. For the money Galgorm would be worth a look definitely. Quite a few flies as well which was annoying.
5.0分
其他
Amazing spot, so peaceful and rooms really nice - private hot tub a great addition for a relaxing stay. Short walk along the river into Portglenone village
4.0分
其他
Accomodation great but but it comes up short on privacy.
酒店回复: Hi Steven. In what way?
1.0分
其他
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Misrepresentation of the number of rooms
From the start, we had a bad experience with River Bann Retreat. The communication was very poor- I had to chase them to respond to emails and you can’t reach them on the phone. Our main complaint is that Lodge 1 is advertised as a 2 bedroom lodge. It in fact has only 1 bedroom, with a bed and a sofa bed in the living room /kitchen area. Our guests had to go home because it wasn’t as described. The kitchen area is not well equipped. Very defensive staff when our issue was raised about the misrepresentation of the rooms. Do not recommend.
酒店回复: Problematic Guests. Not welcome back.
5.0分
其他
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We absolutely loved our night at the River bank retreat. The accommodation was modern and spotless. Right beside the river we were able to drop the men and kids off upstream and they paddled back to the cabin while we had a beautiful 5 min stroll and a glass of wine in the local. I had no idea Portglenone was so lovely. I was delighted to have the list of places to eat and that they delivered, the spar had everything, I love being able to support local when away. The hot tub was spotless and obviously cleaned with fresh water put in before our arrival. We will definitely be back
1.0分
其他
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Although, we were not able to stay at River Bann during 5/16-5/19, we had a terrible experience with lack of communication and business policy with this owner! The reason we had to cancel was our niece was recently tragically killed in a school bus accident locally and had to change our plans. We communicated this several times to see if we could get any refund, however NO reply from the owner and no help from Hotels. Com either. While this may be a nice place, that experience alone really left a very bad feeling about this owner and how they operate. Be warned!!
5.0分
家庭亲子
The accommodation was very comfortable, clean, and quiet. We enjoyed our stay.
5.0分
其他
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Great upmarket stay. Riverbann Retreat is a true gem! The peaceful riverside setting, cozy accommodations, and warm hospitality made for an unforgettable stay. Perfect for a relaxing getaway, I highly recommend it to anyone! Also be sure to use the hot tub and sauna
我们花了将近300英镑想在婚礼后享受一个轻松的夜晚，结果却一点也不轻松！我们购买的是情侣套餐，套餐里包含一个配备齐全的篝火坑。结果只有五根木柴，没有引火物，也没有其他任何点燃篝火的工具！电视也坏了，我们要求有人过来查看。他们保证会派人过来！结果人根本没来！热水浴缸脏兮兮的，显然没有在每位客人使用后进行清洁和重新注水！我们家也有同样的热水浴缸，我们知道清洁、重新注水和加热都需要更长的时间。浴室里没有沐浴露，简直糟糕透了！300英镑的迎宾茶和咖啡套餐也太寒酸了。我又发了两封邮件，图片会显示我收到的回复……这种待遇让我恶心反胃。我看了其他客人的评论，发现他们遇到问题都只是想白住一晚，但我绝对不会再踏进这家酒店一步。美丽的风景被糟糕的客户服务毁了。我气得早上9点就收拾东西离开了。如果你正在考虑这家酒店，请三思，绝对不值这个价钱。我去过比这豪华得多、价格便宜得多、而且服务人员彬彬有礼的地方。
Our party of 8 had a very pleasant stay in 4 cabins. The cabins were spotlessly clean. It is a beautiful setting and easy to find. There is a nice 10 minute walk in to Portglenone to good supermarkets and lovely cafes. Communication was good and prompt including a brand new iron and ironing board when we requested it. Sadly we felt it was only worth 3 stars because the cooking facilities were very basic. Only one cabin had a sharp knife to cut bread. A plug was missing from the sink in another.One cabin did not have a mirror near the hair dryer. We were there 4 days so more teatowels and dishcloths would have been good. They could really wonderful if there were better places to put clothes( there is nothing in the bedroom of the bigger cabin) , better quality toilet paper and improved cooking facilities. Then they would be at the luxury level they claim.
Was a gift from family member for 1 night stay. All very nice inside but no real views of rover, just the hedge. Hot tub was brilliant but take that away and its a £90p/n stay. For the money Galgorm would be worth a look definitely. Quite a few flies as well which was annoying.
Amazing spot, so peaceful and rooms really nice - private hot tub a great addition for a relaxing stay. Short walk along the river into Portglenone village
Accomodation great but but it comes up short on privacy.
Misrepresentation of the number of rooms
From the start, we had a bad experience with River Bann Retreat. The communication was very poor- I had to chase them to respond to emails and you can’t reach them on the phone. Our main complaint is that Lodge 1 is advertised as a 2 bedroom lodge. It in fact has only 1 bedroom, with a bed and a sofa bed in the living room /kitchen area. Our guests had to go home because it wasn’t as described. The kitchen area is not well equipped. Very defensive staff when our issue was raised about the misrepresentation of the rooms. Do not recommend.
We absolutely loved our night at the River bank retreat. The accommodation was modern and spotless. Right beside the river we were able to drop the men and kids off upstream and they paddled back to the cabin while we had a beautiful 5 min stroll and a glass of wine in the local. I had no idea Portglenone was so lovely. I was delighted to have the list of places to eat and that they delivered, the spar had everything, I love being able to support local when away. The hot tub was spotless and obviously cleaned with fresh water put in before our arrival. We will definitely be back
Although, we were not able to stay at River Bann during 5/16-5/19, we had a terrible experience with lack of communication and business policy with this owner! The reason we had to cancel was our niece was recently tragically killed in a school bus accident locally and had to change our plans. We communicated this several times to see if we could get any refund, however NO reply from the owner and no help from Hotels. Com either. While this may be a nice place, that experience alone really left a very bad feeling about this owner and how they operate. Be warned!!
The accommodation was very comfortable, clean, and quiet. We enjoyed our stay.
Great upmarket stay. Riverbann Retreat is a true gem! The peaceful riverside setting, cozy accommodations, and warm hospitality made for an unforgettable stay. Perfect for a relaxing getaway, I highly recommend it to anyone! Also be sure to use the hot tub and sauna