This is a genuine review. After comparing options in the hotel group, I finally chose the newly opened JEN Hotel. Before my trip, the customer service staff had already added me on WeChat and helped arranged room upgrade. As part of the Shangri-La group, the lobby was fairly standard, but the detail of having staff assist with luggage on weekdays was well executed.
1. However, I couldn’t help feeling disappointed upon entering the room. The room was very small, giving me the feeling of staying in Hong Kong.
2. The bathroom layout made me feel like I was in a factory dorm—no bathtub, not even an overhead shower. The showerhead couldn’t stay in place, and the water pressure was weak.
4. The room layout was also odd—the sink was next to the luggage bench, so washing your face meant splashing your clothes at the same time.
5. I asked the staff about this, and their response was that the hotel targets young business travelers. But if that’s the case, why was the clock in the room broken? It made me feel uneasy.
6. I initially considered visiting their SUMA Lounge, but after this experience, I decided against it—I didn’t want to be disappointed twice in the same place.
7. Finally, the pool and gym were probably the highlights—if you can manage to squeeze in a workout while traveling.
我是比较喜欢住这种新开业的酒店，酒店的地理位置很不错，楼下就是地铁站，去哪里都很方便，地铁一站就是恒隆广场，两站就是昆明老街。万象城也不远。
首先房间是很不错的，特别是窗帘，有两层，一层遮光，一层纱帘，在床头就可以控制非常方便。房间里的饮水机也非常便利，可以调节温度，随时喝到热水。
早餐是我第一个会看的，早餐很不错，有中式和西式，还有面包区的小面包酥的掉渣，还有特色的米线和洋芋饭，每天的果汁也都会更换。
刚入住的时候第一个房间有股檀香的味道（估计是上个客人留下的）打电话给前台立刻给换了另一间房间。我提前一天时间走的，很晚下去前台也很热情的帮忙解决问题，酒店的工作人员的态度都非常的好。
在这要特别称赞一下Grace文玉小姐姐，从我入住之前就仔细询问了入住要求，从入住到离店都一直贴心的解决各种我的小问题，还因为之前房间气味送了一盘水果。
如果来昆明的话，首选还是香格里拉。
这是一条真实评价。第一站到昆明，在酒店群里对比了一通，最后选择了这家新开的 JEN 酒店。出行前客服已经添加了我微信，也帮我进行房间的免费升级。作为香格里拉旗下的大堂，中规中矩，有工作日人员帮忙提行李这点细节做到挺好的。
1. 但是仍不禁进入房间的失望，房间面积很小，在昆明这个城市住出了香港寸土寸金的感觉；
2. 卫浴的布局让我有种进厂打工的感觉，没有浴缸甚至没有顶浴，花洒夹不稳，水流也小；
3. 虽然这么小的厕所，但是排气换气效率低，味道久久不散；
3.房间布局也是神奇，洗手台在行李台旁边，洗手洗脸同时把衣服也洗了；
4. 问了客服，客服的回复是他们的面向年轻商务旅客，既然这样，连房间内的时钟都是坏的，让人很没安全感
5.本来想去他们的 SUMA 酒廊，住下来后算了，不想在同一个地方失望两次
6. 使用携程免押金担保，不知道为何办理入住仍需缴纳押金
7. 最后，泳池和健身房是亮点吧，如果你在旅游还能抽空出来运动的
This is a genuine review. After comparing options in the hotel group, I finally chose the newly opened JEN Hotel. Before my trip, the customer service staff had already added me on WeChat and helped arranged room upgrade. As part of the Shangri-La group, the lobby was fairly standard, but the detail of having staff assist with luggage on weekdays was well executed.
1. However, I couldn’t help feeling disappointed upon entering the room. The room was very small, giving me the feeling of staying in Hong Kong.
2. The bathroom layout made me feel like I was in a factory dorm—no bathtub, not even an overhead shower. The showerhead couldn’t stay in place, and the water pressure was weak.
4. The room layout was also odd—the sink was next to the luggage bench, so washing your face meant splashing your clothes at the same time.
5. I asked the staff about this, and their response was that the hotel targets young business travelers. But if that’s the case, why was the clock in the room broken? It made me feel uneasy.
6. I initially considered visiting their SUMA Lounge, but after this experience, I decided against it—I didn’t want to be disappointed twice in the same place.
7. Finally, the pool and gym were probably the highlights—if you can manage to squeeze in a workout while traveling.
设施：都还比较满意，尤其床品相当舒服，我和队友都觉得是睡的最舒服的五星酒店床品了，睡上去都觉得很舒服，且容易入睡，这在之前是没有过的。
卫生：也很不错
环境：环境也很好，唯一的缺点就是房间太小太小了，开了洗手间门就没法出入外面的入口门。对了位置超满意，周边景区也很近，吃吃喝喝很方便。
服务：住了二晚，位置超好，服务也很过关。
首次体验Jen 酒店地理位置不错 靠近地铁站 去大理站跟机场都不会远 除非遇上高峰期会堵车 房间对比其它传统香格里拉会小点 不过房间虽小五脏俱全 毕竟定位不同 早餐其他方面都不错的 办理入住的Louis经理非常nice 在入住期间的Grace, Isabel. Isaac也点个like.
酒店设计大气，有当地特色，礼宾服务小哥哥热情，主动拿行李并送到房间，距离高铁站出行方便，SUMA酒吧露台也很漂亮，整体服务热情，也给了想要的房型，只是房间软件和问题处理有待提升。
给马来西亚朋友预定的，说挺不错的。但是，酒店后面有个全是知名的英文辅导学校，我们周六早上9点退房赶火车，酒店门口水泄不通耽搁了30分钟，还好赶上了。周末要退房赶飞机赶火车的，一定多留30分钟。
昆明香格里拉Jen酒店入住体验太棒了！服务贴心周到，特别感谢Isabel的热情接待、Annie、Louis以及Grace的亲切服务，让我们有宾至如归的感觉。强烈推荐！
刚住完昆明JEN，必须夸夸它家的健身房，绝对是我见过最美的之一！2000多平的空间，全景落地窗视野超棒，健身时还能俯瞰昆明城景，心情超好。器械全是Life Fitness这种大牌，TRX、瑜伽垫啥都有，细节满分。房间虽稍紧凑，但直饮水机、无线充电这些配置很贴心。位置也赞，地铁口旁，去哪都方便。总之，冲着这个健身房就值得再来！
因为在上一间酒店因为隔音不好所以提前退房换到香格里拉，存了行李就出门晚上快11点才入住，早餐非常丰盛，酒店很舒适，隔音非常棒完全不吵。地理位置绝佳，地铁站口就在酒店旁边，离昆明博物馆，真庆观步行可达。
昆明的香格里拉酒店地理位置不错，楼下附近有地铁，离购物中心也近，酒店的过桥米线也蛮不错的，就是服务跟不上，朋友房间的报警器在早上无缘无故狂响不止，给客服打了电话，居然过二十多分钟工程部的人才姗姗来迟，前台根本没人来管，这报警器是摆设吧？要真有事二十分钟黄花菜都凉了! 而且报警器一直响个不停，房间也根本没法待，下楼去跟前台反映，前台小姐居然还笑嘻嘻的，不可思议! 还是五星连锁酒店，有没有培训啊?
我这是第一次来昆明，除了酒店服务，昆明的其它地方我都很喜欢，下次再来估计还是换酒店住了，不推荐!