酒店回复: Xin chao,Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback.We are delighted to know that you appreciated the design and decoration of our rooms, as well as the spacious and comfortable bathtub. It is especially rewarding to hear your kind remarks about the quality of the coffee served at breakfast. We take great pride in offering a refined culinary experience, and your recognition of this detail truly means a great deal to our team.At the same time, we sincerely regret that the room assigned during your recent stay was located far from the elevator, which may have caused inconvenience. Please rest assured that we will take your preference into careful consideration for future visits, and we encourage you to inform us in advance so that we may better accommodate your needs.We truly appreciate your valuable feedback and look forward to the pleasure of welcoming you back for an even more seamless and enjoyable stay.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Được rồi, tôi sẽ dịch đoạn văn cảm nhận của bạn sang tiếng Việt một cách chi tiết và chính xác, giữ nguyên văn phong và cảm xúc.**Bản dịch tiếng Việt:**Nhìn chung khách sạn vẫn ổn, nhưng chất lượng dịch vụ so với mức giá này thì thực sự không thể khen nổi. Đầu tiên, chỉ vì mang theo 2 trẻ nhỏ (không kê thêm giường) mà khách sạn đã thu thêm 300 tệ mỗi đêm (2 đêm là 600 tệ, lễ tân còn bảo đó là "tiền nhỏ" - small money). Cảm giác cứ như khách du lịch Trung Quốc là "con lợn béo" sẵn sàng để chém vậy. Phải cảm ơn sự hỗ trợ nhiệt tình của nhân viên chăm sóc khách hàng hạng Kim Cương (Hắc Toàn) bên Trip.com, nhờ kiên nhẫn làm việc với khách sạn, cuối cùng 600 tệ đó cũng được hoàn lại về thẻ. Nếu không có sự tận tâm của Trip.com, chắc tôi đã bị thương hiệu quốc tế này "đè ra cắt tiền" rồi.Lúc trả phòng, một đứa trẻ làm vỡ cốc thủy tinh, khách sạn bắt chúng tôi đền 400.000 đồng Việt Nam (hơn 100 tệ), bảo là cốc nhập khẩu. Thật là mặt dày quá đáng! Cốc gì mà đắt hơn 100 tệ? Lại thêm cái cảm giác du khách Trung Quốc là "mỏ vàng" để chặt chém. Đỉnh điểm là, chúng tôi đưa 500.000 đồng, họ còn tính cả thuế cho cái cốc vỡ. Trời ơi, vỡ cốc cũng phải đóng thuế sao?Tôi là khách hàng hạng Kim Cương (Hắc Toàn), đã ở qua nhiều khách sạn từ bình dân đến cao cấp, nhưng lần này thực sự mở rộng tầm mắt. Khuyên mọi người nên tránh xa khách sạn này ra.
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酒店回复: Xin chao,We deeply regret that your visit did not meet your expectations.We understand that you were not fully satisfied with the additional child charge and the compensation requested for the broken glass, and once again, I would like to sincerely apologize on behalf of our team. We fully recognize the importance of clear communication, and respectful service in delivering a seamless and satisfying guest experience. We are currently taking steps to address this matter to ensure it does not happen again. This is certainly not the standard of experience we aim to provide at InterContinental Halong Bay Resort.We genuinely hope to have the opportunity to welcome you back in the near future and restore your confidence by delivering the level of service you rightfully expect and deserve.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
酒店回复: Xin chao,We are truly sorry to learn about your experience and regret that your stay did not meet your expectations. Please accept our sincere apologies for the distress you described. This is certainly not the level of comfort, cleanliness, or peace of mind we strive to provide to our guests.We take all feedback very seriously, particularly regarding guest well-being and room conditions. Your comments have been shared with our management and relevant departments for immediate review and investigation to ensure that all standards are being upheld.We appreciate you taking the time to share your experience, and we regret that it affected your travel plans. If you're open to it, please share your preferred email address so our team can reach out to offer further assistance and ensure a proper resolution is provided. We genuinely hope to have the opportunity to welcome you back in the near future and restore your confidence by delivering the level of service you rightfully expect and deserve. Thank you again for your feedback.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
5.0分
经典2张单人床下龙湾景
独自旅行
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之前在社媒上看到这家新开的度假村
为我的越南之旅埋下了伏笔
可以说是为了住这家酒店特意安排了越南的Solo trip
入住前跟酒店邮件沟通
Ms Tudo非常专业有问必答
然后直到Checkin时前台员工Ms Kiera的友善热情
包括酒店内的每一名员工
让我的这个Staycation非常完美
房间很大很宽敞
设施先进配套齐全
阳台可以直接看到下龙湾风景
还有专门准备的欢迎甜品和水果
吃完了居然又送来一份
去了Marina Kitchen吃饭
午饭和早餐都很值得推荐
10F的Roku bar风景也很漂亮
真的很享受在这里的慢时光
希望有机会再来
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酒店回复: Xin chao,Thank you very much for sharing such a detailed and heartfelt review of your stay with us.We are truly honored to know that InterContinental Halong Bay Resort was the highlight of your solo journey to Vietnam. It is especially rewarding to hear that your pre-arrival communication with Ms. Tudo was helpful and professional, and that Ms. Kiera and our Front Office team made you feel warmly welcomed upon arrival. Your kind recognition of our colleagues means a great deal to us.We are delighted that you enjoyed the spacious guest room, modern facilities, and the stunning views of Ha Long Bay from your balcony, as well as the welcome amenities thoughtfully prepared for you. It is also wonderful to know that your dining experiences at Marina Kitchen and the Roku & Star Bar were so enjoyable.Thank you for choosing to stay with us and for your generous recommendation. We sincerely hope to have the pleasure of welcoming you back again for another relaxing and memorable stay in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
酒店回复: Xin chao, Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to know that you appreciated the spacious rooms and our resort facilities. At the same time, we truly value your comments regarding the additional charge for children without an extra bed. Please allow us to share that this policy is in place to ensure comfort, amenities, and breakfast inclusions are thoughtfully prepared for all registered guests. Nonetheless, your feedback is important and will certainly be taken into consideration.Regarding the seawater conditions, as a beachfront resort, the natural clarity of the water may vary depending on tides and weather conditions. We appreciate your understanding in this matter.Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
5.0分
经典2张单人床下龙湾景
朋友出游
海景房风景超棒，下龙湾尽收眼底。
由于到的时候是平安夜，酒店还送了翻糖蛋糕。
早餐时大堂经理还会亲自来到每张桌前问客人吃的否满意
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酒店回复: Xin chao Silverragwort,Thank you for sharing your experience with us.We are pleased to know that you enjoyed the panoramic view overlooking Ha Long Bay and that the festive fondant cake added a special touch to your Christmas Eve arrival. It is also gratifying to hear that our lobby manager took the time to personally check on your breakfast experience, as this reflects our commitment to attentive and personalized service.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
酒店回复: Xin chào,Thank you for making InterContinental Halong Bay Resort your choice for a recent stay.It brings us great joy to know that you had an incredible time at our resort and especially appreciated your kind words for our team members. Your positive feedback serves as a great motivation for us to continuously maintain and enhance the quality of our services each day.We are honoured to have hosted your stay, and we sincerely look forward to welcoming you back to InterContinental Halong Bay Resort in the near future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
酒店回复: Xin chao,Thank you very much for your kind recommendation.We are delighted to hear that you were satisfied with our service and breakfast, and that you found the room spacious, clean, and comfortable. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
点评来源 Trip.com
5.0分
1特大床经典下龙湾景房
商务出差
环境非常好，一线湾景房。酒店位置目前是下龙湾最好的。
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酒店回复: Xin chao,Thank you for taking the time to share your feedback.We are pleased to learn that you appreciated the bay view room, and our prime location in Ha Long Bay. Your recognition is greatly valued, and we look forward to the opportunity of welcoming you again in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
酒店非常新， 25年刚刚建，成房间的装修也不错，浴缸很大很舒服，尤其是早餐的咖啡非常不错，在五星级酒店里面吃到这样品质的咖啡还挺惊喜的。整个酒店所有的房间都面海，只可惜这次给我们的房间有点偏，离电梯超级远。
酒店整体还是不错，不过这个价格对应的服务不敢恭维，首先因为携带了2个孩子（不加床），就要加收每晚300元（2晚600元，前台还说是small money），感觉中国游客是大肥猪好宰，这里不得不感谢携程黑钻管家辛勤沟通酒店方，最终把600元退回了银行卡，没有携程的周到服务，估计会被国际品牌按在地上摩擦；临到退房时孩子打碎了一个玻璃杯，酒店要我们赔偿40万越南币（人民币100多），说是进口的，真是***，啥子杯子100多哟，感觉中国游客是大肥猪好宰吧，关键给了50万越南币，他们还要计算税费，一个玻璃杯还要收税？！作为黑钻客户，便宜和昂贵的酒店都住过，这次也算是开了眼界，建议大家避雷！
Được rồi, tôi sẽ dịch đoạn văn cảm nhận của bạn sang tiếng Việt một cách chi tiết và chính xác, giữ nguyên văn phong và cảm xúc.**Bản dịch tiếng Việt:**Nhìn chung khách sạn vẫn ổn, nhưng chất lượng dịch vụ so với mức giá này thì thực sự không thể khen nổi. Đầu tiên, chỉ vì mang theo 2 trẻ nhỏ (không kê thêm giường) mà khách sạn đã thu thêm 300 tệ mỗi đêm (2 đêm là 600 tệ, lễ tân còn bảo đó là "tiền nhỏ" - small money). Cảm giác cứ như khách du lịch Trung Quốc là "con lợn béo" sẵn sàng để chém vậy. Phải cảm ơn sự hỗ trợ nhiệt tình của nhân viên chăm sóc khách hàng hạng Kim Cương (Hắc Toàn) bên Trip.com, nhờ kiên nhẫn làm việc với khách sạn, cuối cùng 600 tệ đó cũng được hoàn lại về thẻ. Nếu không có sự tận tâm của Trip.com, chắc tôi đã bị thương hiệu quốc tế này "đè ra cắt tiền" rồi.Lúc trả phòng, một đứa trẻ làm vỡ cốc thủy tinh, khách sạn bắt chúng tôi đền 400.000 đồng Việt Nam (hơn 100 tệ), bảo là cốc nhập khẩu. Thật là mặt dày quá đáng! Cốc gì mà đắt hơn 100 tệ? Lại thêm cái cảm giác du khách Trung Quốc là "mỏ vàng" để chặt chém. Đỉnh điểm là, chúng tôi đưa 500.000 đồng, họ còn tính cả thuế cho cái cốc vỡ. Trời ơi, vỡ cốc cũng phải đóng thuế sao?Tôi là khách hàng hạng Kim Cương (Hắc Toàn), đã ở qua nhiều khách sạn từ bình dân đến cao cấp, nhưng lần này thực sự mở rộng tầm mắt. Khuyên mọi người nên tránh xa khách sạn này ra.
这家酒店谨慎入住，房间有啊飘晚上各种声音吵醒，不干净的酒店🏨，害的我连夜赶回大陆，去了一天，还准备去芽庄的，大家还是谨慎出国并且这家酒店**非常明显，一晚上睡不着、出国这么多次，第一次遇见这样的磁场酒店，差点吓死
之前在社媒上看到这家新开的度假村
为我的越南之旅埋下了伏笔
可以说是为了住这家酒店特意安排了越南的Solo trip
入住前跟酒店邮件沟通
Ms Tudo非常专业有问必答
然后直到Checkin时前台员工Ms Kiera的友善热情
包括酒店内的每一名员工
让我的这个Staycation非常完美
房间很大很宽敞
设施先进配套齐全
阳台可以直接看到下龙湾风景
还有专门准备的欢迎甜品和水果
吃完了居然又送来一份
去了Marina Kitchen吃饭
午饭和早餐都很值得推荐
10F的Roku bar风景也很漂亮
真的很享受在这里的慢时光
希望有机会再来
房间很好很大，酒店设施也不错，就是儿童不加床也需要加价入住，需要综合考虑一下！沙滩不错，海水比较浑浊，
海景房风景超棒，下龙湾尽收眼底。
由于到的时候是平安夜，酒店还送了翻糖蛋糕。
早餐时大堂经理还会亲自来到每张桌前问客人吃的否满意
非常新的酒店，设计也非常潮流，工作人员都很nice，会主动打招呼，还帮忙协助预定了Saquila游艇去游玩下龙湾，并帮助预定Taxi，儿童泳池和儿童室内游乐场都是遛娃的好地方。
在下龙湾洲际酒店度过的两晚三天绝对是一段难忘的时光。
这真是一次让人感到一切都被精心照料的度假。
餐饮方面都非常满意……
早餐太棒了。
服务和早餐都不错，房间大，干净舒适！推荐
环境非常好，一线湾景房。酒店位置目前是下龙湾最好的。