酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay and for sharing your kind feedback.We are delighted to hear that you found our location, directly connected to JR Aomori Station, “super, super convenient.” Especially during the snowy season, traveling can sometimes be challenging, so we are truly glad that our location helped make your stay easier and more comfortable. We hope the beautiful snowy scenery of Aomori also became a memorable part of your journey.We are also very happy to know that you enjoyed our breakfast. At ReLabo, we offer an Aomori Wellness Breakfast designed with both taste and well-being in mind. From apple-based Eggs Benedict to our house-made smoked salmon smørrebrød and freshly prepared pancakes, we aim to create a nourishing and satisfying start to the day. It means a great deal to us that it met your expectations.Additionally, we appreciate your comments about the spacious twin room and the practical bathroom layout. We are pleased that you felt comfortable and relaxed during your time in the room.Thank you once again for your generous words.We sincerely look forward to welcoming you back to Aomori in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay and for taking the time to share such a detailed and thoughtful review of your experience.First of all, please allow us to sincerely apologize regarding the housekeeping matter. We are truly sorry that your used contact lens remained in place and was not properly noticed during cleaning. This should never have happened. We take your comment very seriously and will reinforce our final inspection procedures to ensure that greater attention is given to even the smallest details. We deeply regret that this caused you any discomfort during what should have been a fully relaxing stay.At the same time, we are very grateful for your kind words about our location. Being directly connected to JR Aomori Station can be especially helpful during heavy snowfall, and we are pleased that it made your winter travel more comfortable. We are also glad that the nearby bus terminal provided convenient access to destinations such as Hakkoda and the Aomori Museum of Art, supporting your journey throughout the region.Thank you as well for your positive comments about our hot spring facilities. We appreciate your note about peak evening hours and will continue working toward creating a more comfortable bathing environment for all guests. It brings us great joy to hear that you enjoyed having ice cream after your bath and relaxing with juice or beer in the lounge. We hope those moments allowed you to truly unwind.We are especially grateful for your kind recognition of our front desk team. Your thoughtful mention of specific staff members will certainly encourage them greatly. We are very happy to know that you felt supported and comfortable communicating in English.Your comment that travelers can confidently choose our hotel when visiting Aomori is truly meaningful to us. We will continue striving to provide stays that feel welcoming, comfortable, and memorable.We sincerely hope to have the pleasure of welcoming you back again in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate you taking the time to share your valuable feedback about your stay.First and foremost, we would like to apologize for the inconvenience you experienced regarding our service. Although you stayed with us for two nights, the replenishment of drinking water and other amenities was not handled as attentively as it should have been. We truly regret that we did not meet your expectations in this regard.We will strengthen our internal checks for guests staying multiple nights and ensure that even during busy periods, the quality of our service remains consistent and attentive.At the same time, we are very pleased to hear that you were satisfied with the room facilities and our convenient location. Being directly connected to JR Aomori Station allows easy access to restaurants, shops, and sightseeing spots such as the Aomori Museum of Art and Hirota Shrine. We are glad that you were able to enjoy your time in Aomori comfortably.We also appreciate your kind mention regarding English communication. We have English-speaking staff members and strive to create an environment where international guests can feel at ease. It is wonderful to know that you felt comfortable communicating during your stay.We will continue working to improve not only our convenient location but, more importantly, the quality and attentiveness of our service.We sincerely hope to have the opportunity to welcome you again on your next visit to Aomori.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay and for taking the time to share your detailed feedback with us.We are pleased to know that being able to check in on the 4th floor without leaving the JR station building made your arrival smooth and convenient. Especially in Aomori, where the weather can be challenging at times, we are glad that this contributed to a comfortable start to your stay.We also appreciate your kind comments about the hot spring on the 6th floor. At the same time, we sincerely apologize that it felt crowded during peak hours. We understand how important a calm and relaxing atmosphere is, and we will continue to consider ways to improve the overall experience.Thank you as well for your warm words about our Blue Zone Wellness Lounge on the same floor. The lounge is designed as a peaceful space overlooking the Tsugaru Strait, with a wooden deck where guests can enjoy the natural beauty of Aomori. Inside, we offer coffee from our Jura machines, Aomori apple juice, and ReLabo’s original detox water. In the morning, guests can also enjoy a wellness smoothie made with Aomori apples and other carefully selected ingredients. We hope the lounge provided you with a relaxing moment during your stay.Regarding breakfast, we truly appreciate your comment that each dish was carefully prepared. While we may not offer an overwhelming number of items, we place great importance on the quality and refinement of each dish, so your words mean a great deal to us.Thank you once again for your thoughtful feedback.We sincerely look forward to welcoming you back to Aomori in the future.

酒店回复: Thank you very much for taking the time to share such detailed feedback about your stay with us.We sincerely appreciate your thoughtful description of your experience, which allowed us to vividly imagine your time at the hotel.We are glad that we were able to accommodate your request for a room with a sea view, and that you were able to spend quiet moments by the window, watching the scenery change from heavy snowfall to bright sunshine. It is truly a pleasure to know that these moments became part of your stay.Thank you as well for noticing the in-room coffee machine, tea set, printer, and the layout of the bathroom, as well as the fragrance of the amenities. We are pleased if these details helped make your stay more comfortable.On the other hand, we understand that the public bath felt crowded during peak hours, and we appreciate you sharing how you felt at that time.We also appreciate your comments regarding transportation. At present, due to a severe cold wave affecting Aomori City, some JR lines, buses, and other public transportation services are suspended, and it has also become difficult to arrange taxis. Under such circumstances, we do our best to provide as much guidance and support as possible so that our guests can feel at ease during their stay.We will continue to value each piece of feedback as we strive to provide a more comfortable and pleasant experience for our guests.Thank you again for sharing your valuable thoughts with us.We sincerely look forward to welcoming you again in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your kind words, including your comment that this was the best hotel of your trip to Japan, as well as your detailed and thoughtful feedback on our location, facilities, guest room comfort, large communal bath, and time spent in our lounge.We are delighted that you found our direct connection to JR Aomori Station convenient, allowing you to reach the front desk on the 4th floor without exiting the station. We are also pleased that the bus terminal located just below the building and the easy access to nearby attractions such as A-FACTORY, Nebuta Museum WA RASSE, and Furukawa Fish Market contributed to an enjoyable and comfortable exploration of Aomori.It is very encouraging to hear your positive comments regarding the newness of our guest rooms, the comfort of our bedding, the pleasant scent throughout the hotel, and the cleanliness of our large communal bath. We are also grateful that you noticed our Aomori-inspired touches, such as the apple silky bath and the Aomori apple detox water served in our lounge.At the same time, we sincerely regret that the service provided by our front desk staff did not fully meet your expectations in terms of smiles and overall impression. We take your feedback very seriously and will review our staff training once again, placing greater emphasis on facial expressions, verbal communication, and warm hospitality, so that our guests may feel at ease and comfortable in every situation.We believe that your candid comments were shared because you found many aspects of your stay highly satisfactory, and we are truly grateful that you took the time to offer such valuable feedback.We will continue striving not only to enhance our location and facilities, but also to improve the human aspect of our service, so that every guest feels genuinely welcomed and cared for.When you visit Aomori again, we would be delighted if you would stop by ReLabo Medical Spa & Stay.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay and for sharing such a detailed account of your time in Aomori.We are glad to hear that the location—right above JR Aomori Station—made it easy for you to enjoy nearby spots such as A-FACTORY and the seaside, as well as daily meals and shopping. From your description, it sounds like moving around and spending time in the area felt smooth and stress-free, which is wonderful to know.We were especially relieved to read that even during the heavy snowfall, your travel experience was not disrupted. Being able to use buses and taxis as usual, and to travel to and from Shin-Aomori Station for the Shinkansen without difficulty, clearly made a difference during such challenging weather, and we are glad this allowed your trip to continue comfortably.It was also a pleasure to read about your evenings after playing in the snow—returning to warm up in the hot spring and feeling refreshed again. We hope those moments helped your body recover from the cold and added to the enjoyment of each day.Your words that this hotel greatly enhanced your experience during a snow-filled journey mean a great deal. If your time in Aomori, even under severe winter conditions, became a positive and memorable experience, we are truly grateful.Thank you again for taking the time to share your impressions.Should you have the opportunity to visit Aomori in another season, we hope you will be able to enjoy its different charms at a relaxed pace.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We also sincerely appreciate you taking the time to share such detailed feedback about your stay.First, we would like to offer our sincere apologies for the discomfort you experienced while using our Japanese-style hot spring due to the behavior of other guests. This is meant to be a space where guests can relax quietly, and we deeply regret that you were unable to enjoy a calm and restful experience. Please accept our heartfelt apologies.At our hotel, we strive to ensure that all guests—regardless of nationality or age—can use our facilities comfortably. To this end, we provide multilingual signage regarding bathing etiquette and conduct regular staff patrols and guidance within the bathing area. However, we acknowledge that these measures may not have been sufficient on this occasion. Going forward, especially during busy periods or times when many families with children are present, we will reinforce our guidance and attentiveness to create a more peaceful and reassuring environment.On the other hand, we are very pleased to hear that you found our location and guest room comfortable. We are delighted that you appreciated the convenience of being directly connected to the station indoors, even during the winter season, and that you were able to enjoy the spacious room, including enough space to open two 26-inch suitcases, as well as the view facing A-FACTORY.We are also truly grateful for your kind comments regarding our Chinese-speaking staff. We are honored that our team was able to assist you with restaurant reservations and help make your stay smoother and more comfortable.Thank you once again for sharing both your positive impressions and your honest concerns. We take your feedback seriously and will make every effort to reflect it in our ongoing improvements.Should you have the opportunity to visit Aomori again, we sincerely hope to welcome you back and provide you with an even more comfortable and relaxing stay.We look forward to welcoming you again in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay and for taking the time to share such a detailed review of your stay.We are pleased to hear that the location inside Aomori Station and the opportunity to check in earlier helped you start your trip comfortably. From your words, it seems that moving around and managing your luggage felt easy and reassuring, which we are glad to know.We also appreciate your comments about the spacious room and the large floor-to-ceiling window with its beautiful view. If those moments spent enjoying the scenery added to a relaxing and memorable stay, we are very happy.It was a pleasure to read that you enjoyed visiting nearby attractions such as Nebuta no Ie Warasse and A-FACTORY, as well as shopping for local specialties. We are especially glad that Aomori’s apple products and apple juice left such a strong impression on you and became part of your travel memories.Regarding the shower-style room without a bathtub, we appreciate you sharing your experience. Knowing that everything you needed was well prepared and that you felt comfortable, even with a first-time experience in this room style, is reassuring. We are also glad to hear that the quiet atmosphere at night allowed you to rest well.Thank you as well for mentioning the nearby restaurant you enjoyed. If your time in Aomori felt pleasant not only inside the hotel but also while exploring the surrounding area, we are truly grateful.Thank you once again for sharing so many warm impressions.Should you have the opportunity to visit Aomori again, we hope you will enjoy the different scenery and flavors that each season brings, at a relaxed pace.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate you taking the time to share your thoughtful feedback about your stay.We are pleased that the early check-in arrangement allowed you to settle in comfortably upon arrival. After traveling, having a little extra time to relax can make a meaningful difference, and we are glad it was helpful for you.Thank you as well for mentioning the phone call before breakfast service ended. We hope this small reminder allowed you to fully enjoy your morning without feeling rushed.We also appreciate your kind note regarding the pillow request late at night. Being able to rest comfortably is an important part of any stay, and we are glad we could respond promptly.Regarding the item you left behind after check-out, we understand that this may have caused some concern. We are grateful to know that our prompt email response was helpful, and we will continue to assist carefully until everything is fully resolved.Your generous words encourage us to continue providing attentive and thoughtful service to each guest.We truly hope to have the pleasure of welcoming you again on your next visit to Aomori.