酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your kind words, including your comment that this was the best hotel of your trip to Japan, as well as your detailed and thoughtful feedback on our location, facilities, guest room comfort, large communal bath, and time spent in our lounge.We are delighted that you found our direct connection to JR Aomori Station convenient, allowing you to reach the front desk on the 4th floor without exiting the station. We are also pleased that the bus terminal located just below the building and the easy access to nearby attractions such as A-FACTORY, Nebuta Museum WA RASSE, and Furukawa Fish Market contributed to an enjoyable and comfortable exploration of Aomori.It is very encouraging to hear your positive comments regarding the newness of our guest rooms, the comfort of our bedding, the pleasant scent throughout the hotel, and the cleanliness of our large communal bath. We are also grateful that you noticed our Aomori-inspired touches, such as the apple silky bath and the Aomori apple detox water served in our lounge.At the same time, we sincerely regret that the service provided by our front desk staff did not fully meet your expectations in terms of smiles and overall impression. We take your feedback very seriously and will review our staff training once again, placing greater emphasis on facial expressions, verbal communication, and warm hospitality, so that our guests may feel at ease and comfortable in every situation.We believe that your candid comments were shared because you found many aspects of your stay highly satisfactory, and we are truly grateful that you took the time to offer such valuable feedback.We will continue striving not only to enhance our location and facilities, but also to improve the human aspect of our service, so that every guest feels genuinely welcomed and cared for.When you visit Aomori again, we would be delighted if you would stop by ReLabo Medical Spa & Stay.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your thoughtful and detailed review, covering everything from the spacious and quiet guest room to the convenient location, private onsen, and breakfast.We were delighted to read your comments that the room was spacious enough to comfortably open your luggage, and that you were able to enjoy a quiet night’s rest despite being directly connected to the station.Knowing that you felt relaxed and at ease during your stay means a great deal to us.We are also pleased to hear that you enjoyed exploring nearby attractions on foot and experienced the convenience of our location while discovering Aomori.Regarding the private onsen you reserved, thank you very much for your kind words.We are glad that enjoying apple cider and apple tea after your bath helped you unwind and rest well.If that time allowed both your body and mind to gently relax, it would be our greatest pleasure.For breakfast, we are especially happy to know that you enjoyed our Eggs Benedict.At ReLabo, our Eggs Benedict features a perfectly soft poached egg paired with carefully selected ingredients from Aomori, prepared as a gentle and nourishing dish to start the day.We would be delighted if breakfast became one of the highlights of your stay.Finally, we are truly grateful for your closing remark that this was “an excellent hotel overall.”Should you visit Aomori again, we would be honored to welcome you back to ReLabo Medical Spa & Stay.We very much look forward to seeing you again.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We would also like to express our sincere appreciation for taking the time to share such a thoughtful and heartfelt review after your stay.We were truly touched to learn that you decided to cancel your previous hotel reservation and chose to stay with us instead, and that this decision became the most satisfying one during your trip. Among the many accommodation options available, your choice of our hotel and your kind words mean more to us than we can express.Our hotel is directly connected to JR Aomori Station, offering both excellent convenience for travel and an open, expansive sense of space unique to a location above the station. We are delighted to hear that you enjoyed the wide views from your room on the 10th floor, our highest floor, and were able to spend your time feeling relaxed and at ease.We are also pleased to know that your stay coincided with snowfall. Watching the snow gently fall outside the window while staying warm inside the room is a truly special experience, unique to winter in Aomori. We feel honored that you were able to enjoy such a memorable and atmospheric moment during your time with us.Aomori reveals a completely different charm with each changing season. Should you have the opportunity to visit again, we would be delighted if you could experience another side of the city and enjoy another stay with us.Once again, thank you for choosing our hotel. All of us sincerely look forward to welcoming you back in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We are also sincerely grateful that you took the time to share such warm and thoughtful feedback about your stay.We are delighted to hear that you found our location—directly connected to JR Aomori Station—so convenient. Being able to explore the shopping area without stepping outside during colder seasons, as well as having easy access to the bus terminal just below the hotel, is something many of our guests appreciate, and we are pleased it contributed to a comfortable and stress-free stay for you.We are also very happy to know that you enjoyed the comfort of your room and the beautiful views from Lounge Blue Zone. The scenery from the lounge changes with the seasons and time of day, and in winter especially, guests can enjoy the serene beauty of snow-covered landscapes along with views of the Tsugaru Strait.Although you were unable to see the snowy scenery on this visit, we are truly glad to hear that it gave you a reason to look forward to your next stay. Winter in Aomori offers a unique and magical atmosphere, and we would be honored to welcome you again during the snowy season.Thank you once again for your kind and thoughtful comments.Should you have the opportunity to visit Aomori again, we sincerely hope to welcome you back to ReLabo Medical Spa & Stay for another relaxing and memorable experience.

酒店回复: Thank you very much for choosing ReLabo Medical Spa & Stay.We also sincerely appreciate you taking the time to share such a detailed and heartwarming account of your stay with us.First of all, we are truly honored by your kind words regarding our location, describing it as “excellent.”Our hotel is directly connected to JR Aomori Station, with a bus terminal located right in front of the building. We are delighted to know that the convenience of direct airport bus access and the ease of travel from the station contributed to a comfortable stay and enhanced your overall travel experience.We are also grateful for your thoughtful comments about your guest room, including its cleanliness, the locally sourced tea provided, the condition of the bathroom, and the view from the window.We are pleased that you were able to enjoy the scenery unique to Aomori—overlooking the mountains, the cityscape, and the sea—and hope it became a memorable part of your journey.Furthermore, we are delighted to hear that you enjoyed our private onsen.Knowing that you were satisfied with both the atmosphere and the amenities provided, including the apple-flavored sparkling beverage, and that the experience made you wish to return again, is truly encouraging for all of us.We would also like to express our heartfelt thanks for your generous comments regarding our front desk staff and overall service.If our team was able to support and accommodate your special celebration, even in a small way, we are sincerely pleased. Your kind recognition is a great source of motivation for each and every member of our staff.We hope that your stay with us has become a cherished part of your memories in Aomori.Should you have the opportunity to visit Aomori again, it would be our great pleasure to welcome you back to ReLabo Medical Spa & Stay.All of us look forward to welcoming you again in the future.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your kind comments regarding the ease of access to our hotel, the surrounding area, and the attentive support provided by our staff.We are pleased to hear that you found our location easy to navigate—from JR Aomori Station directly to the front desk—and that the nearby dining and shopping options were convenient during your stay. Being able to arrive smoothly and move around the city with minimal stress is something we value greatly, and we are glad this contributed positively to your experience.At the same time, we understand that encountering an earthquake during your stay must have been very frightening, and we are truly sorry that you were unable to enjoy your visit as planned. Under such unsettling circumstances, we are grateful to know that our staff’s prompt response, support, and words of reassurance helped you feel even a small sense of comfort and security. Your recognition of their efforts is deeply appreciated and very encouraging for our entire team.We are especially honored by your comment that you would choose to stay with us again on your next visit to Aomori, and that you are considering a larger room next time. We sincerely hope that your next stay will be a calmer and more relaxing one, allowing you to fully enjoy your time with us.When you visit Aomori again, we would be delighted if you would stop by ReLabo Medical Spa & Stay.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your warm comments regarding our location, guest room, lounge, and hot spring facilities.We are delighted to hear that you found our location “extremely convenient.”ReLabo is directly connected to JR Aomori Station (local line), and you can reach us easily using the elevator on the third floor of the station building.(The Shinkansen arrives at Shin-Aomori Station, one stop away, but we are glad to know that your arrival and access to the hotel were smooth.)We are also pleased to learn that you enjoyed the spacious bed and well-prepared amenities in the Creative Room.We carefully select our in-room amenities so guests can travel with lighter luggage, and your comment that you “didn’t need to bring anything” is truly encouraging for our team.At our 6th-floor Lounge Blue Zone, it brings us joy to know that you spent relaxing moments enjoying the view of the Tsugaru Strait while sipping Aomori apple juice.Thank you as well for mentioning the women’s hot spring.The “apple bath” you enjoyed is our silky bath, a fine micro-bubble bath with a soft, milky appearance that offers gentle warmth, relaxation, and a subtle apple aroma.We are happy to hear that on weekdays you were able to enjoy it in a calm atmosphere—almost like having the bath to yourself on some days.Your four-night stay with us is truly an honor, and knowing that you spent those days comfortably means a great deal to all of us.We hope that ReLabo provided a peaceful and refreshing base during your time in Aomori.Should you visit Aomori again, we would be delighted to welcome you back and provide another deeply relaxing and fulfilling stay.All of us at ReLabo Medical Spa & Stay look forward to seeing you again.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We sincerely appreciate your kind comments regarding our location, facilities, service, and breakfast.We are delighted to hear that you found our location extremely convenient, with Nebuta House Wa Rasse, A-FACTORY, and the cruise terminal all nearby.We are also pleased that you enjoyed the ocean view from your room, and that the changing scenery of the sea added to your stay.Thank you as well for your positive feedback on our lounge, our apple-inspired hot spring, and the wellness center.At ReLabo, we strive to create a stay that allows guests to gently restore both body and mind, and it is truly encouraging to know that you felt this during your visit.We are especially grateful for your kind words regarding our service and your comment that the breakfast was “excellent.”Our breakfast is designed to support a healthy and refreshing start to the day, using carefully selected local ingredients from Aomori, and we are very happy that you enjoyed it.We hope that your stay made your journey in Aomori even more comfortable and memorable.Should you have the opportunity to visit Aomori again, we would be delighted to welcome you back to ReLabo Medical Spa & Stay.Thank you once again for your wonderful review.

酒店回复: Thank you very much for choosing ReLabo Medical Spa & Stay for your visit to Aomori.We are truly grateful for the thoughtful comments you shared about your stay.We are delighted to hear that our location—directly connected to JR Aomori Station—made your travels and sightseeing more convenient.It is wonderful that you were also able to enjoy a pleasant walk to A-FACTORY and the waterfront area, where the atmosphere of Aomori can be felt more closely.We are also very pleased that you found your room clean and comfortable, and that you felt your stay offered excellent value.Your kind words for the short-haired staff member at the front desk who speaks Chinese will be shared with her, and we are certain it will be a great encouragement.It is our hope that the nearby facilities, such as Starbucks, FamilyMart, and the shops within the connected LOVINA building, added convenience to your stay as well.Thank you once again for sharing your impressions with us.We would be honored to welcome you back on your next visit to Aomori and provide another relaxing and memorable stay at ReLabo Medical Spa & Stay.

酒店回复: Thank you very much for staying at ReLabo Medical Spa & Stay.We also sincerely appreciate you taking the time to share your thoughts about your stay with us.First, regarding the table in your guest room, thank you for your honest comment that it felt “very small.”We understand that this may have affected the comfort and usability of the space during your stay, and we truly appreciate your feedback. Your firsthand experience is invaluable to us and will be carefully considered as we review future room layouts and furnishings.On the other hand, we are delighted to hear that you enjoyed our breakfast and found it to be “super delicious.”We are especially pleased that you noticed the wider variety available earlier in the morning. Your kind words are a great encouragement to our culinary team.Thank you also for your positive comments about the hotel environment and our location.Being situated directly above JR Aomori Station allows our guests to travel comfortably regardless of weather or season, and we are glad that you found this convenience helpful. We are also happy to know that you felt the room size itself was comfortable.Thank you once again for sharing both your warm compliments and constructive feedback.Should your travels bring you back to Aomori in the future, we would be honored to welcome you again and provide an even more comfortable stay.