酒店回复: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an enjoyable stay with us.It is great to know that you appreciated the warm welcome at our reception and found your room to be clean, cozy, and well-heated. We are also glad that our location near the train station made your travels more convenient.We take pride in our dining options, so it is fantastic to hear that you enjoyed both our breakfast and the economical dinner set. Providing our guests with delicious and hassle-free meals is always our goal.Thank you for choosing our hotel. We look forward to welcoming you back for another comfortable stay in the near future!

酒店回复: Thank you for your feedback. We are sincerely sorry that your stay at our hotel left you with such a negative impression and did not meet your expectations. We take your concerns about the sanitary condition of the room very seriously. The hotel regularly undergoes professional pest control and strict hygiene monitoring. Your feedback has been forwarded to the cleaning department for an unscheduled inspection. Regarding lost items, we always strive to assist guests in finding them. We will conduct an internal investigation into your case to determine the circumstances of your communication with the staff and the reasons for the misunderstanding. We are sorry that the reception staff's behavior seemed impatient to you, as it does not align with our hospitality standards.Your feedback helps us to become better. We will make every effort to correct the shortcomings mentioned. We hope that in the future you will give us a chance to change your opinion for the better.

酒店回复: Thank you for choosing our hotel and for such a detailed, positive review! We are sincerely pleased to know that your stay has left so many pleasant impressions.We are glad that you appreciated the hospitality of our team. We always try to be there to help guests settle in and feel at home, so we are very pleased that the help with the induction hob was helpful. It's great that you were able to take full advantage of the kitchen area and enjoy home—cooked dinners - we carefully ensure that the rooms have everything you need for comfort.I am pleased to hear that our location near the metro and shopping center has added convenience to your trip, and the special offer has made your vacation even more profitable.We will be happy to see you again! We wish you only the brightest and most enjoyable trips.

酒店回复: Dear Guest,Thank you for your warm feedback and high praise!We are sincerely delighted to hear that you appreciated our hotel's excellent location, as well as the convenient access to the shopping center, various shops, the metro station, and other useful amenities such as coffee shops and currency exchange points. We are very pleased that these aspects made your stay particularly comfortable.We look forward to welcoming you back!