酒店回复: Thank you for taking the time to share your detailed feedback. While we’re glad you found our hotel clean, the lobby inviting, and check-in smooth, we regret that several aspects of the room and your overall experience did not meet expectations. Your perspective has been noted by our team. We’d value the chance to welcome you back for a more enjoyable stay.
酒店回复: Julie, as much as we appreciate hearing that you enjoyed your room, we’d prefer if your stay had been excellent in every way. We’re disappointed to learn that our staff member didn’t offer the top-notch service we take pride in providing. This matter will be reviewed. We hope you’ll allow us another chance to give you a stay worthy of five stars.
5.0分
其他
原文
翻译提供方：Google
非常好
非常宽敞、干净、现代化的双人间。标准欧陆式早餐。停车费10美元
完美便捷的酒店
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酒店回复: We love that you found us to be a perfect and convenient hotel. Thank you for your kind words about our accommodations and continental breakfast. We’re thrilled you enjoyed your stay and hope to see you again.
5.0分
其他
原文
翻译提供方：Google
家庭快捷住宿
我们路过并住了一晚。一切都是顶级且友好的。
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酒店回复: Reto, thank you for the rave review. We love hearing that we provided you with a top-notch stay, which is what we always want for our guests. We hope to welcome you back to SpringHill Suites Avon Vail Valley for another outstanding visit.
2.0分
其他
原文
翻译提供方：Google
浴室噪音太大
很难冲水，我们一直听到楼上马桶冲水的声音。真的很不舒服
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酒店回复: Thank you, Ana, for staying with us. We regret that your visit was not the excellent experience we aim to provide to our guests. We understand your frustration about the noise at night. Please know that this was not representative of the typical stay, and we hope you'll allow us a second chance to get everything right.
1.0分
情侣出游
原文
翻译提供方：Google
工作人员很不友好，把我安排在了一间乱七八糟的房间。
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酒店回复: Samuell, we appreciate your feedback. We're disappointed that your experience was not the exceptional stay we aim to give our guests and that our commitment to outstanding customer service was not evident during your visit. We'll review this matter with our staff to prevent a repeat of this moving forward. We hope you'll consider giving us another chance to make an improved impression.
5.0分
其他
原文
翻译提供方：Google
推荐！
非常棒的体验！
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酒店回复: Thank you for letting us know that your stay was a very good experience. We couldn't be happier to hear this. Please stay with us again.
5.0分
其他
原文
翻译提供方：Google
套房非常舒适，早餐非常美味。
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酒店回复: Miriam, it makes us very happy to hear that you enjoyed a comfortable stay and found our breakfast to be a great start to your day. Thank you for staying with us. It was our pleasure to have you as our guest and we hope to welcome you back to SpringHill Suites Avon Vail Valley.
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: We love that you enjoyed an excellent stay. Thank you for the perfect score. We hope you come back to SpringHill Suites Avon Vail Valley.
房型可能和定的不一样，酒店还可以
房间很干净，酒店很新。大堂很漂亮。入住体验很好。如果你喜欢预制食品，早餐还行。房间布局设计得很差。电视角度有点大，无论你坐在沙发上还是床上，都看不到好景色。充电/电源插座和端口在床头柜下面！真是天才想出这个主意！沙发脏兮兮的。冰箱很小。衣柜很小，对于 2 个房间住人来说太小了。2 个人用 3 条毛巾。我猜是为了省毛巾钱。枕头很软，睡觉时不定形或没有支撑力。额外付费入住了带山景的特大床房，可以看到加油站。在山前。至少我知道了最新的油价，谢谢！锦上添花——停车费每晚 20 美元！在预订或至少在办理入住手续时不告知，这怎么可能呢。太荒谬了。这是我住过的唯一一家发生这种情况的万豪酒店。看到账单上列有杂费后，我给他们打了电话，他们说会破例！还会退款，我们拭目以待。总的来说，我们本来应该住得很愉快，结果却大失所望。以后再也不住Springhill了。作为Bonvoy会员，我要说万豪酒店的做法太丢人了。
我之前住过这家酒店，所以想问问有没有其他选择。
前台的女士一直没抬头和我们说话。早上6点就被狗叫声吵醒了。酒店允许携带宠物，这点我很喜欢。但当你去大堂说我被狗叫声吵醒了，得到的回复却是我们是一家允许携带宠物的酒店时，有点让人沮丧。房间很棒
非常好
非常宽敞、干净、现代化的双人间。标准欧陆式早餐。停车费10美元
完美便捷的酒店
家庭快捷住宿
我们路过并住了一晚。一切都是顶级且友好的。
浴室噪音太大
很难冲水，我们一直听到楼上马桶冲水的声音。真的很不舒服
工作人员很不友好，把我安排在了一间乱七八糟的房间。
推荐！
非常棒的体验！
套房非常舒适，早餐非常美味。
伟大的