酒店回复: Dear Raisa, I’m truly sorry about the cool reception and that your upgrade request wasn’t acknowledged—that’s not the hospitality we promise. I’m addressing this with our front desk team right away so upgrade options (when available) are discussed clearly and warmly. I also hear you on breakfast feeling limited, we offer continental breakfast; we’re actively broadening variety and improving presentation as renovations continue. If you consider giving us another try, we can pre-assign a quieter, refreshed room and note your preferences in advance. We’re just off I-80 next to Walmart and close to many restaurants, and we’ll work hard to earn back your trust.Warm regards, Hannah Guest Relations MemberSweetwater Lodge
5.0分
家庭亲子
展开
Room was clean, bed comfortable. Could use some new pillows. Room had a phone but was not connected and no cord to connect.
Otherwise, it was a very good place to stay at a very reasonable price.
展开
酒店回复: Dear Joanne, Thank you for the 10/10 and for highlighting the clean room and comfy bed. I’m sorry about the pillows and the unconnected phone—our front desk can bring extra or firmer pillows anytime, and we’ve asked maintenance to reconnect and test that phone immediately. We’re just off I-80 next to Walmart and close to plenty of restaurants, and each morning we serve cereal, milk, yogurt, eggs, waffles, oatmeal, coffee, and tea. We’re glad the stay was a great value and would love to welcome you back—renovations are ongoing, so your next visit should be even better.Warm regards, ChrisGuest Relations MemberSweetwater Lodge
3.0分
其他
Wecwere given a Handicap accessible room which is gine but not needed. I did make the bed very close yo the floor.
展开
酒店回复: Dear Christine, Thank you for letting us know, and I’m sorry you were placed in an accessible room when you didn’t need one—especially with the lower bed height. We should have confirmed room type at check-in; on a future stay, please tell the front desk and we’ll move you immediately to a standard-height bed or pre-assign one before arrival. As part of our renovations, we’re phasing out low platforms and refreshing furnishings for consistency. We’re just off I-80 next to Walmart and close to local restaurants, and breakfast includes cereal, milk, yogurt, eggs, waffles, oatmeal, coffee, and tea each morning—we’d be grateful for another chance to provide a more comfortable fit.Warm regards, ChrisGuest Relations MemberSweetwater Lodge
4.0分
家庭亲子
The room was clean. The breakfast was adequate. My only complaint was the mattress. It pitted down to the middle
展开
酒店回复: Dear Michelle, Thank you for the thoughtful review and for noting the clean room and adequate breakfast. I’m sorry about the mattress sinking toward the middle—that’s not the rest we want for you. We’re actively replacing worn mattresses as part of our renovations; on a future stay, the front desk can move you to a different room right away or add a topper while we sort it out. Breakfast includes cereal, milk, yogurt, eggs, waffles, oatmeal, coffee, and tea each morning, and our location just off I-80 by Walmart and local restaurants keeps everything convenient. We’d be grateful for another chance to deliver a perfectly comfortable night’s sleep.Warm regards, HannahGuest Relations MemberSweetwater Lodge
5.0分
其他
展开
Enjoyed the clean room and the complementary water bottle and the clean bathroom that was spacious. The free breakfast was good. Would have referred more juice options instead of just Tang and some water, but otherwise it was fine.
展开
酒店回复: Dear Alice, Thank you for the 10/10 and the kind words about your spotless, spacious room—and I’m glad the complimentary water and breakfast helped start your day right. I appreciate the note about juice and water; while we offer cereal, milk, yogurt, eggs, waffles, oatmeal, coffee, and tea each morning, we’re adding more chilled water and juice options to improve the spread. If you ever need extras on the spot, the front desk is happy to help. We’re just off I-80 next to Walmart and near plenty of restaurants, and we’re also updating our breakfast area as renovations continue—hope to welcome you back soon.Warm regards, BrittanyGuest Relations MemberSweetwater Lodge
5.0分
其他
Clean large room, friendly staff, shopping nearby. Nice breakfast options with plenty of room to eat
展开
酒店回复: Hi Scott,Thank you for sharing your experience! We're delighted you enjoyed your spacious room, friendly service, and breakfast. It’s wonderful to hear our location worked well for you too. We’d love to welcome you back anytime.Best regards,AndyManagerSweetwater Lodge
4.0分
其他
展开
We checked in tween 6-6:30 and there was no one at the front desk. Sign said to ring the bell- which turned out to be a little electronic gizmo with a bell outlined on it. Someone finally showed up. Everything went smoothly from there on
展开
酒店回复: Dear Teresa, Thank you for the feedback and I’m sorry for the delay at check-in—and for the confusing bell. At times our agent is assisting another guest or stepping briefly into a back office, but that shouldn’t leave you wondering; we’re updating the signage, testing the bell, and adjusting coverage so someone is visible at the desk. I’m glad the rest of your stay went smoothly. On a future visit, we can also arrange express check-in and have keys ready—just let us know your ETA. We’re next to Walmart and close to local restaurants, and breakfast includes cereal, milk, yogurt, eggs, waffles, oatmeal, coffee, and tea each morning—hope to welcome you back soon.Warm regards, BrittanyGuest Relations MemberSweetwater Lodge
5.0分
家庭亲子
One of the best places we've stayed! The desk staff was exceptionally helpful & professional.
The room was clean & quiet. Breakfast was sufficient.
展开
酒店回复: Hi Ralph,Thank you for the wonderful review! We’re thrilled to hear our staff, rooms, and breakfast made your stay so enjoyable. We look forward to welcoming you back anytime.Best regards,AndyManagerSweetwater Lodge
4.0分
其他
No pool. Morning breakfast was not good at all. The kids enjoyed the waffled.
展开
酒店回复: Dear Bill, Thank you for the candid feedback—and I’m sorry breakfast missed the mark for you and that we don’t have a pool on-site. I’m glad the kids enjoyed the waffles; we offer continental breakfast, we’re actively improving variety and quality as part of our renovations. If you stay again, please let the front desk know your preferences—we can point you to nearby community pools and help with breakfast options or early-morning alternatives. We’re just off I-80 next to Walmart and close to many restaurants, and we’d love another chance to deliver a stronger start to the day.Warm regards, KenGuest Relations MemberSweetwater Lodge
前台人员对客人的热情和关心简直无以复加。不算粗鲁，但被客人打扰阅读实在太烦人了。
房间地毯又脏又黏，真恶心。
主楼层的卫生间超级干净，但连肥皂都没有。两天都没人打扫或加肥皂。
房间很干净，但高速公路那边很吵。
绝对不会再住这里了。
哦，早餐太糟糕了。咖啡根本没法喝。
接待不太热情。这位先生几乎什么都没说，也没有回应我们的升级请求。床不错，但早餐种类有限。即使路过，也不值得再来，因为该地区还有很多其他酒店。
Room was clean, bed comfortable. Could use some new pillows. Room had a phone but was not connected and no cord to connect.
Otherwise, it was a very good place to stay at a very reasonable price.
Wecwere given a Handicap accessible room which is gine but not needed. I did make the bed very close yo the floor.
The room was clean. The breakfast was adequate. My only complaint was the mattress. It pitted down to the middle
Enjoyed the clean room and the complementary water bottle and the clean bathroom that was spacious. The free breakfast was good. Would have referred more juice options instead of just Tang and some water, but otherwise it was fine.
Clean large room, friendly staff, shopping nearby. Nice breakfast options with plenty of room to eat
We checked in tween 6-6:30 and there was no one at the front desk. Sign said to ring the bell- which turned out to be a little electronic gizmo with a bell outlined on it. Someone finally showed up. Everything went smoothly from there on
One of the best places we've stayed! The desk staff was exceptionally helpful & professional.
The room was clean & quiet. Breakfast was sufficient.
No pool. Morning breakfast was not good at all. The kids enjoyed the waffled.