USB /usbc was not working outlet. Shampoo and body wash were empty or close to it. The light in the bathroom was automatic and even with the door closed was overly bright. It woke up my partner and I when used the bathroom at night.
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酒店回复: Hi Michelle,Thank you for sharing your feedback. We’re sorry to hear about the issues with the USB/USBC outlet, the toiletries, and the bathroom lighting—it’s understandable how these could disrupt your stay, especially at night.We’ve shared your comments with our maintenance and housekeeping teams to ensure outlets are functional, toiletries are fully stocked, and the bathroom lighting is adjusted for a more comfortable experience. For future visits, please don’t hesitate to reach out to our front desk so we can address any concerns immediately and make your stay more enjoyable.We appreciate your feedback and hope to welcome you back for a smoother, more comfortable stay.Best Regards,Customer Care Team
5.0分
其他
Very hip hotel with a cool music theme asthenic. Right next to the Sylvee, so a great spot for a stay for a show for an overnight trip.
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酒店回复: Hi Alfredo,Wow! Thank you for your fantastic rating. We’re thrilled you enjoyed our music-themed vibe and convenient location next to The Sylvee.We look forward to welcoming you back soon for another fun and comfortable overnight stay!Best Regards,Customer Care Team
3.0分
情侣出游
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Check in and valet was easy. Once we were in for the night we noticed our room wasn’t cooling to the temperature we set it to. We called the front desk and they said they would send someone up. They never came. There was also a blood/food stain on our blanket which made me question all cleanliness. There was also a concert across the street. The noise was fine but the curtains were a thin linen and the bright lights lit up the room all night.
It’s a fine place to sleep for a single night downtown but could not spend more than 1 night.
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酒店回复: Dear Hailey,Thank you for sharing your detailed feedback. We’re truly sorry that your stay did not meet expectations and that you experienced multiple issues—from the room not cooling to the blanket condition, as well as the thin curtains and bright lights during the concert. We understand how uncomfortable and disappointing this must have been, and we deeply regret the impact on your stay.Our maintenance team has been alerted to ensure all rooms’ cooling systems are fully operational, and housekeeping is reviewing procedures to prevent any issues with cleanliness in the future. We’re also exploring ways to improve light-blocking options so guests can rest comfortably even during nearby events. For future visits, our team is always ready to provide immediate assistance to address any concerns and make your stay as comfortable as possible.We sincerely value your feedback—it helps us improve—and we hope to welcome you back for a much smoother, more restful experience.Best Regards,Customer Care Team
5.0分
其他
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Definitely recommend staying!!! Will be returning.
Great stay! Staff was very friendly and helpful. Beautiful hotel, room was better than the description and photos! Location is perfect for walking around and enjoying the area.
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酒店回复: Dear Russell,What a joy to read your review—thank you for the perfect rating! We’re delighted you enjoyed our friendly staff, the comfort of your room, and our location. It’s wonderful to know the experience exceeded expectations and matched even better than the photos. We look forward to having you with us again soon.Best Regards,Customer Care Team
5.0分
商务出差
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Great place to stay
The staff was very friendly and answered all of my questions. The room was spacious with a very comfortable bed. I enjoyed my time here and would love to return.
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酒店回复: Hi Max,Thank you so much for your wonderful feedback. We’re delighted our team made you feel welcome and that you enjoyed the comfort of your room. It’s great to know your stay was both relaxing and enjoyable. We’d be thrilled to host you again anytime you’re back in the area.Best Regards,Customer Care Team
5.0分
其他
Loved the bar snd the room was larger than I remember it being at the other Moxys. I enjoyed this.
住得很愉快。
房间干净整洁，非常漂亮。只是床太硬，枕头支撑力也不够。地理位置优越，工作人员也很友善。入住时还赠送一杯饮料！
员工友善热情，乐于助人。房间干净整洁，床也很舒服。唯一不足之处是没有椅子可以坐，如果有就更好了。
健身房很好
USB /usbc was not working outlet. Shampoo and body wash were empty or close to it. The light in the bathroom was automatic and even with the door closed was overly bright. It woke up my partner and I when used the bathroom at night.
Very hip hotel with a cool music theme asthenic. Right next to the Sylvee, so a great spot for a stay for a show for an overnight trip.
Check in and valet was easy. Once we were in for the night we noticed our room wasn’t cooling to the temperature we set it to. We called the front desk and they said they would send someone up. They never came. There was also a blood/food stain on our blanket which made me question all cleanliness. There was also a concert across the street. The noise was fine but the curtains were a thin linen and the bright lights lit up the room all night.
It’s a fine place to sleep for a single night downtown but could not spend more than 1 night.
Definitely recommend staying!!! Will be returning.
Great stay! Staff was very friendly and helpful. Beautiful hotel, room was better than the description and photos! Location is perfect for walking around and enjoying the area.
Great place to stay
The staff was very friendly and answered all of my questions. The room was spacious with a very comfortable bed. I enjoyed my time here and would love to return.
Loved the bar snd the room was larger than I remember it being at the other Moxys. I enjoyed this.