Check in and valet was easy. Once we were in for the night we noticed our room wasn’t cooling to the temperature we set it to. We called the front desk and they said they would send someone up. They never came. There was also a blood/food stain on our blanket which made me question all cleanliness. There was also a concert across the street. The noise was fine but the curtains were a thin linen and the bright lights lit up the room all night.
It’s a fine place to sleep for a single night downtown but could not spend more than 1 night.
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酒店回复: Dear Hailey,Thank you for sharing your detailed feedback. We’re truly sorry that your stay did not meet expectations and that you experienced multiple issues—from the room not cooling to the blanket condition, as well as the thin curtains and bright lights during the concert. We understand how uncomfortable and disappointing this must have been, and we deeply regret the impact on your stay.Our maintenance team has been alerted to ensure all rooms’ cooling systems are fully operational, and housekeeping is reviewing procedures to prevent any issues with cleanliness in the future. We’re also exploring ways to improve light-blocking options so guests can rest comfortably even during nearby events. For future visits, our team is always ready to provide immediate assistance to address any concerns and make your stay as comfortable as possible.We sincerely value your feedback—it helps us improve—and we hope to welcome you back for a much smoother, more restful experience.Best Regards,Customer Care Team
5.0分
其他
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Definitely recommend staying!!! Will be returning.
Great stay! Staff was very friendly and helpful. Beautiful hotel, room was better than the description and photos! Location is perfect for walking around and enjoying the area.
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酒店回复: Dear Russell,What a joy to read your review—thank you for the perfect rating! We’re delighted you enjoyed our friendly staff, the comfort of your room, and our location. It’s wonderful to know the experience exceeded expectations and matched even better than the photos. We look forward to having you with us again soon.Best Regards,Customer Care Team
5.0分
商务出差
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Great place to stay
The staff was very friendly and answered all of my questions. The room was spacious with a very comfortable bed. I enjoyed my time here and would love to return.
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酒店回复: Hi Max,Thank you so much for your wonderful feedback. We’re delighted our team made you feel welcome and that you enjoyed the comfort of your room. It’s great to know your stay was both relaxing and enjoyable. We’d be thrilled to host you again anytime you’re back in the area.Best Regards,Customer Care Team
5.0分
其他
Loved the bar snd the room was larger than I remember it being at the other Moxys. I enjoyed this.
5.0分
家庭亲子
Great room, very large, parking was expensive but easy. Also, no food nearby but nice overall.
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酒店回复: Dear Kelsey,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your large room and found parking convenient, even if a bit pricey. We appreciate your note about the dining options nearby and will continue to explore ways to provide more guidance on local eateries for our guests.We look forward to welcoming you again and ensuring your next stay is even more seamless and enjoyable.Best Regards,Customer Care Team
4.0分
情侣出游
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A little bit of a walk from the nicer neighborhoods of the capitol and university. Property is wonderful and a great value, but staff were dismissive and seemed bothered when serving us the free drink they give you a token for.
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酒店回复: Dear Jessica,Thank you for sharing your impressions with us. We’re happy you found the property to be a wonderful value. That said, we’re truly sorry if the service you experienced did not feel welcoming, especially when redeeming your complimentary drink. This is not the level of hospitality we want to deliver, and your feedback will help us improve.We’d love the chance to host you again and provide the warm, attentive experience you deserve.Best Regards,Customer Care Team
4.0分
其他
I liked the work spaces gym and bar. Parking valet was great but a bit expensive. Location good. Beds a bit hard.
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酒店回复: Hi Elaine,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our workspaces, gym, bar, and valet service, and that our location worked well for you.We appreciate your notes about the bed firmness and valet pricing. Our team is exploring options to provide extra comfort for guests who prefer softer beds, and we’ll continue reviewing our valet services to ensure the best value and experience.We hope to welcome you back soon for an even more comfortable and enjoyable stay!Best Regards,Customer Care Team
3.0分
其他
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Not up to my standards
Wasn’t impressed with any of the staff. Waited and wasn’t greeted when I could have multiple employees in the back room just chatting. Small crammed room, bo coffee maker in room. Very dark hallways. Wanted to see what the place was like, but don’t plan on choosing it again.
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酒店回复: Dear Mea,We’re truly sorry to hear about the experience you described. What you’ve shared about the lack of greeting, room setup, and hallway lighting is not the welcome we want our guests to receive, and we understand how disappointing that must have felt.Your feedback is being shared directly with our front desk and housekeeping teams so we can ensure every guest is warmly welcomed and provided with a well-prepared, comfortable space from the start. We’re also reviewing our in-room amenities to address missing items like a coffee maker and improve the overall ambiance in our hallways.Thank you for recognizing the shower — we’re glad that part of your stay was positive. We hope you might consider giving us another chance to provide a stay that truly meets your expectations.Best Regards,Customer Care Team
住得很愉快。
健身房很好
Check in and valet was easy. Once we were in for the night we noticed our room wasn’t cooling to the temperature we set it to. We called the front desk and they said they would send someone up. They never came. There was also a blood/food stain on our blanket which made me question all cleanliness. There was also a concert across the street. The noise was fine but the curtains were a thin linen and the bright lights lit up the room all night.
It’s a fine place to sleep for a single night downtown but could not spend more than 1 night.
Definitely recommend staying!!! Will be returning.
Great stay! Staff was very friendly and helpful. Beautiful hotel, room was better than the description and photos! Location is perfect for walking around and enjoying the area.
Great place to stay
The staff was very friendly and answered all of my questions. The room was spacious with a very comfortable bed. I enjoyed my time here and would love to return.
Loved the bar snd the room was larger than I remember it being at the other Moxys. I enjoyed this.
Great room, very large, parking was expensive but easy. Also, no food nearby but nice overall.
A little bit of a walk from the nicer neighborhoods of the capitol and university. Property is wonderful and a great value, but staff were dismissive and seemed bothered when serving us the free drink they give you a token for.
I liked the work spaces gym and bar. Parking valet was great but a bit expensive. Location good. Beds a bit hard.
Not up to my standards
Wasn’t impressed with any of the staff. Waited and wasn’t greeted when I could have multiple employees in the back room just chatting. Small crammed room, bo coffee maker in room. Very dark hallways. Wanted to see what the place was like, but don’t plan on choosing it again.