酒店回复: We apologize that your stay was less than perfect, ******* should've notify you with the brief closing of the hot tub due to some unexpected mechanical issues. We hope to see you again soon so we may have another chance to provide with a better experience
2.0分
其他
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房间里有虫子
他们没有每天打扫房间。在其中一个房间里，我们发现房间里有很多虫子。
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酒店回复: Dear BHUMIKA, We apologize that your stay was less than prefect, please contact tone of our leadership team to discuss the real reason for your dissatisfaction. Thank you
4.0分
其他
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翻译提供方：Google
位置好，干净，早餐品种少
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酒店回复: Thank you Juan for taking the time to share your stay experience with us, we appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay
酒店回复: Hello Mohamed, our record indicates that you have 5 Rooms under your name according to ******* record. You falsely claimed that you did not stay at this location due to power outage, this make no sense and contradict your review. Please delete this FAKE review and contact one of our leadership tem to discuss your grievance in private
1.0分
其他
原文
翻译提供方：Google
房间各处都很脏，但他们却无能为力
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酒店回复: We apologize Karen that you are still dissatisfied despite the very big compensation that was giving to you, perhaps it was not a good idea to offer this much compensation for such a minor issue that could not even be verified! we will use this as a teachable moment
1.0分
其他
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翻译提供方：Google
我没有拿回押金，按摩浴缸也无法使用
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酒店回复: Devin, Our hotel is smoke-free facility. You were informed upon arrival that smoking is stickily prohibited and that if you smoke in your room, cigarettes' or any other subsistence will results in 2500 smoking penalty in accordance to the State of Michigan Smoke Free law.We apologized for any inconvenience but we appreciate your support to the State Law
2.0分
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翻译提供方：Google
前台工作人员粗鲁
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酒店回复: sorry Tiffany that your arrival experience was less than perfect, please come back to see us again so we may have another opportunity to provide you with a better experience
酒店很不错，感觉很安全，另外对面有一家Blacktock的牛排店也很不错。
地方很不错
干净整洁，没有异味。服务也很到位。
酒店称他们有热水浴缸。但酒店没有张贴任何信息说它坏了，而且已经坏了一段时间了。毛巾很脏，沾满了污渍，不知道该怎么称呼它。酒店很好（其实不是！）浴室里有一个纸巾盒架，但没有纸巾。
住宿体验并不愉快。绝对不值得我们花这个钱！
房间里有虫子
他们没有每天打扫房间。在其中一个房间里，我们发现房间里有很多虫子。
位置好，干净，早餐品种少
我们在这里住了一个家庭婚礼。周四停电了。婚礼在周五举行，但仍然停电。我们不得不去附近的酒店租一个房间，为婚礼做准备。婚礼结束后我们回来时，电是通的。我们从未入住过最后一个房间，我想取消预订。前台说我们需要与管理层打交道，因为这不在我们的权限范围内，管理层会给你打电话。第二天前台打来电话说经理想和你当面谈谈。我告诉他们我忙于婚礼，可能要到午夜才能回来。他们说经理会待到午夜。我尽一切努力在午夜前回到酒店与他见面。前台说他在隔壁，她要和他谈谈，她会在 15 分钟后给我打电话。第二天没有打电话，同一个前台人员问他是否给你打过电话。他没有，这时他们从我的信用卡上扣款了。经理要求亲自与我交谈，当我到达时，他留在办公室，没有出来与我交谈。我不会再使用这个地方了。
房间各处都很脏，但他们却无能为力
我没有拿回押金，按摩浴缸也无法使用
前台工作人员粗鲁