酒店回复: Dear Buerjiadelu,Thank you for taking the time to share your experience with us. We’re truly delighted to hear that your stay at Pullman Nairobi was enjoyable.We're pleased you found our facilities well-maintained and spacious. At Pullman, we aim to provide a comfortable and inspiring environment, and it’s wonderful to know you appreciated the room to stroll and unwind.Your kind words about our team mean a lot. Delivering warm, attentive service is at the heart of what we do, and we’re thrilled that our staff made you feel genuinely welcomed each day.We’re glad you enjoyed our French-style breakfast. While it leans toward cold dishes, we strive to offer a refined and flavorful selection to start your day with elegance.Once again, thank you for highlighting the beauty of our surroundings. The bougainvillea and lush greenery are part of the charm we love sharing with our guests.We look forward to welcoming you back to Pullman Nairobi for another memorable stay.Kind regards Ken MusiliGeneral manager

酒店回复: Thank you for sharing your stay experience. We are delighted that you were satisfied with the cleanliness, location and safety of the hotel. We will continue to strive to provide excellent service to every guest and look forward to welcoming you again. Kind regards,Ken MusiliGeneral manager.

酒店回复: 尊敬的宾客： 感谢您抽出时间与我们分享您的入住体验。对于您在入住期间遇到的干扰，我们深感抱歉，尤其是在您希望在游猎后好好休息的时候。对于清晨的噪音以及水龙头和淋浴间的问题（包括热水供应不足），我们深表歉意。我们理解这些不便之处对您的舒适度和整体体验造成了怎样的影响。 感谢您对我们酒店美食和独特氛围的赞赏。尽管面临诸多挑战，您仍然享受着这些体验，这对我们来说意义重大。 您的反馈非常宝贵，我们正在与团队合作，改进噪音管理方案和维护程序，以防止将来再次发生类似事件。希望如果您再次选择入住，我们能够为您提供最初寻求的宁静愉悦的体验。 再次感谢您的诚实评价。 此致， Ken Musili， 总经理

酒店回复: Dear Guest,Thank you for sharing your feedback with us, We are delighted to know that you found Pullman Nairobi Upper Hill well suited for your business trip and that both our service and meals met your expectations.We truly appreciate your kind words and look forward to welcoming you back for another seamless and enjoyable stay.Kind Regards,Ken Musili,General Manager

酒店回复: Dear Shuogeer,Thank you for taking the time to share your feedback following your recent stay with us at Pullman Nairobi Upper Hill.We sincerely regret to hear that your experience did not meet your expectations, particularly in terms of cleanliness, comfort, and our breakfast offering. This is certainly not the standard we strive to uphold. Please accept our apologies for the inconvenience caused.Your comments have been shared with our housekeeping and culinary teams to ensure immediate review and improvements. We’re also looking into the comfort of our bedding, as guest rest and well-being are top priorities for us.We truly value your feedback as it helps us improve. Should you consider staying with us again, we would be grateful for the opportunity to provide you with a more comfortable and satisfying experience.Kind Regards,Ken Musili,General Manager.

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations.Please accept our sincerest apologies for the inconvenience caused by the lighting setup in your room and for the interaction you described with our staff. This is certainly not the level of service we strive to provide. We take your comments seriously and will address these issues internally to ensure a more comfortable and respectful experience for all our guests.Should you be willing, we would appreciate the opportunity to speak with you directly to learn more and regain your trust. Please feel free to contact us at your convenience.Kind Regards,Ken Musili,General Manager.

酒店回复: Dear Balingchangsunwuji,Thank you for choosing Pullman Nairobi Upper Hill as your preferred hotel. We were glad to have hosted you and to learn that we made your stay worthwhile. We have also taken note of the lack of stability of the hot water and we deeply apologize, we have since addressed with the concerned people and rest assured that this will not reoccur again.We look forward to hosting you back in not a distant future.Kind Regards,Jacqueline Karaba

酒店回复: 亲爱的 Saiful， 感谢您花时间分享您的反馈，我们很高兴您选择我们作为您的下榻之地。 我们期待在不久的将来再次接待您。 诚挚的问候， Jacqueline Karaba

酒店回复: 尊敬的宾客： 非常感谢您宝贵的评价！我们很高兴得知您在内罗毕上山铂尔曼酒店度过了愉快的时光。为所有宾客提供舒适难忘的住宿体验始终是我们的目标。 我们期待很快再次欢迎您光临，再次享受美好的入住体验。 此致， Ken Musili， 总经理。

酒店回复: Dear Weigandeer,Thank you for choosing Pullman as you preferred hotel. We were glad to have hosted you.We look forward to having you back in not a distant future.Kind RegardsJacqueline Karaba