Terrible because the hotel staffs let us family of 18 people 6 family rooms stayed mostly at the basement level rooms with the rooms’ views are bricks surrounding. We asked for the higher level rooms but they said all the rooms have been reserved for the group tours of 30-50 people. In general, basements generally are not designed to make guests’ rooms but cars’ garages.
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酒店回复: Thank you for your feedbackWe understand that requesting additional rooms upgraded is not possible, which makes you disappointedWe have arranged the correct room type according to booking requirements, We have free upgrades to 2 rooms for 3 nights, 2 rooms for 1 nightGuests have booked a full hotel, we cannot meet the arising requirements. very sorry about thisWe hope you will take the time to rethink and help us adjust to be more objectivebest regards,
Mr. Bui or Dr. Bui
Terrible because the hotel staffs let us family of 18 people 6 family rooms stayed mostly at the basement level rooms with the rooms’ views are bricks surrounding. We asked for the higher level rooms but they said all the rooms have been reserved for the group tours of 30-50 people. In general, basements generally are not designed to make guests’ rooms but cars’ garages.