酒店回复: Thank you for taking the time to express your experience, I will definitely look into this. This is not the normal here we may have stepped away for a short time to assist a guest but will definitely look into this and make adjustments accordingly. Please feel free to reach out and ask for ext 5282
酒店回复: Thank you for taking the time to review your stay with us, We are sad to hear you didn't enjoy your stay. While I wish you had a better with us, we are appreciative of your feedback as we are always looking for ways to improve within the hotel. We apologize your experience was less than satisfactory, it is never our intention to make our guests feel less than happy about their stay. My hope is that you give us another chance.
酒店回复: Thank you for sharing your feedback with us. We are disappointed that your stay was uncomfortable and that you did not have a more enjoyable stay. We plan to have that bed examined for quality assurance. Thank you again for your comments and we apologize for the inconvenience.
3.0分
其他
原文
翻译提供方:Google
非常锐利的切除
2.0分
商务出差
原文
翻译提供方:Google
套房门无法完全关闭,因此无法锁上。向前台和后来的管理层投诉,但无人理睬。问题没有得到解决。
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酒店回复: Dear Valued Guest, Thank you for reporting your issue. We have looked into the matter.
5.0分
其他
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As a hotel snob I can confirm that this hotel is superb. It’s clean, well maintained and honestly the friendliest place I’ve stayed. Everyone was helpful and kind. Breakfast was great everyday, lots of options. The pool was maintained and cleaned, the hot tub was wonderful. Very relaxing. Housekeeping was friendly and did a great job. We arrived early and they were helpful with giving us a place to hang out until a room was ready, they let us use the pool while waiting, 10/10 will stay here again. Samantha is incredible. Thank you for a great stay!!
#赞#房间面积、性价比、室内气味、床品舒适度令我满意
没有房间,前台也没人。酒店也帮不上忙。我半夜到达酒店,前台也没人,门也锁着。我给酒店发了信息,打了电话,然后就去了街对面的另一家酒店过夜。如果你想碰碰运气,订一间到的时候肯定没人的房间,那就去吧。如果你想找个可以过夜的地方,那就另寻他处吧。
不知道为什么评价这么高。我们房间的地毯上全是黏糊糊的东西。淋浴间不干净。隐藏式床垫又薄又破又脏。睡觉时床架的栏杆会戳到身体。没有餐桌可以坐(这是一套一居室套房)。总的来说,很差劲。我们问他们能不能升级房间,但他们说不行,因为我们是用*******订的。不知道是怎么回事。
我跟你说,我对所有员工都很满意,尤其是那位负责我们入住的女士,她人特别好。我跟她说我和姐姐九年后要再聚聚,她给我和姐姐留了一张温馨的便条,还送了份小礼物。所有员工都非常棒。
一切都很棒,但是,
7月4日那天飘扬的那面脏兮兮、破烂不堪的国旗,真是令人尴尬。
除此之外,这次住宿体验很棒。
非常好
入住体验很棒。干净安静,非常安全。工作人员非常友好,乐于助人。
这张床是我睡过的最不舒服的床,睡在地板上比睡在床上更舒服。我和我的未婚夫睡不着,所以我们决定最好在凌晨 4 点离开,而不是再呆在那里
非常锐利的切除
套房门无法完全关闭,因此无法锁上。向前台和后来的管理层投诉,但无人理睬。问题没有得到解决。
As a hotel snob I can confirm that this hotel is superb. It’s clean, well maintained and honestly the friendliest place I’ve stayed. Everyone was helpful and kind. Breakfast was great everyday, lots of options. The pool was maintained and cleaned, the hot tub was wonderful. Very relaxing. Housekeeping was friendly and did a great job. We arrived early and they were helpful with giving us a place to hang out until a room was ready, they let us use the pool while waiting, 10/10 will stay here again. Samantha is incredible. Thank you for a great stay!!