酒店回复: Dear Jose, Thank you for choosing to stay with us! Thank you also for taking the time to complete a review. The team and I are thrilled that you enjoyed your stay with us! Thank you so much for the kind words. We hope you come back and stay with us again soon! Best regards, Bobbi GM
5.0分
商务出差
原文
翻译提供方：Google
好服务
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酒店回复: Dear Jose, Thank you for choosing to stay with us. Thank you also for taking the time to complete a review. The team and I are thrilled that you were happy with your stay! We hope that you come back and stay with us again soon! Best regards, Bobbi GM
5.0分
其他
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The room was outstanding and clean, no issues. Everything was there and I was comfortable as if I was home. The staff was great, kind friendly and attentive to all needs.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that your room felt as comfortable as home and that everything was clean and well-prepared for your stay. Our team will be delighted to know their kindness and attentiveness made a positive impact. We truly appreciate you choosing Spark by Hilton Newcomerstown and hope to welcome you back again soon!— The Spark by Hilton Newcomerstown Team ✨
4.0分
家庭亲子
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I paid ******* 4.50 for walk away insurance
The hotel wanted a credit card for any damages
They never herd of the insurance I paid ******* for
4.50 for something the hotel said they don't offer.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the walk-away insurance purchased through *******. That insurance is offered directly by *******, not by the hotel, which is why our front desk may not have had information about it. The credit card we request at check-in is a standard security procedure for incidentals or potential damages and is separate from any third-party insurance.We recommend contacting Expedia’s customer support to clarify the details of your coverage and request a refund if needed. We truly appreciate you bringing this to our attention and hope to welcome you again under smoother circumstances.
4.0分
其他
Loved that the tv said my name, it was unique.
The only problem was the breakfast was very limit menu. It was literally beagles & cearal.
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酒店回复: Thank you for taking the time to share your feedback! We’re so glad you enjoyed the personalized TV greeting — it’s one of the small touches we love offering our guests. I’m sorry to hear that our breakfast selection didn’t meet your expectations. Our goal is to provide a simple, quality breakfast to help guests start their day off right, and your comments will help us continue to improve. We appreciate your feedback and hope to welcome you back again soon!Best regards, Bobbi WilliamsGM
5.0分
情侣出游
Everything about our stay was a good experience. Loved the pool and hot tub. Bed was like sleeping on a cloud.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you had such a great experience and that you loved the pool, hot tub, and especially the comfort of the bed.We truly appreciate your kind words and hope to welcome you back again soon for another relaxing stay!Warm regards,Bobbi WilliamsGM
5.0分
其他
This is a newly renovated property that is well maintained and priced fairly. One of my favorite places to stay.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoy staying with us and appreciate our newly renovated property. Your kind words mean a lot to our team, and we’re grateful to be one of your favorite places to stay. We look forward to welcoming you back again soon!
5.0分
商务出差
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Everybody working at the hotel was extremely friendly and very accommodating. The Continental breakfast was a lot more limited than the traditional offerings at other properties I've stayed at, but for the small serving area, they did pack it in.
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酒店回复: Thank you so much for your kind words about our team! We’re delighted to hear that you found everyone friendly and accommodating—it means a lot to us. We also appreciate your feedback on our breakfast. Spark by Hilton offers a simplified breakfast designed to provide a quick, quality start to your day, and we’re glad you enjoyed what we had available. We hope to welcome you back again soon!
5.0分
其他
Short stay
My husband and I were just there overnight. Very clean and very comfortable beds. Nice lobby area. Would recommend to anyone traveling to this area.
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酒店回复: Thank you so much for your perfect rating! We’re thrilled to know you had a great experience with us. Your support means a lot to our team, and we hope to welcome you back again soon!Best regards, Bobbi WilliamsGM
4.0分
情侣出游
Everything was great, but the breakfast could have some more hot choices
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酒店回复: Thank you for your review! We’re thrilled to hear that everything was great during your stay. We appreciate your feedback regarding breakfast and your desire for more hot options. While Spark by Hilton offers a simplified breakfast design, we’re always listening to our guests and will share your suggestion with the team. We hope to welcome you back again soon!— The Spark by Hilton Newcomerstown Team ✨
工作人员很友好
好服务
The room was outstanding and clean, no issues. Everything was there and I was comfortable as if I was home. The staff was great, kind friendly and attentive to all needs.
I paid ******* 4.50 for walk away insurance
The hotel wanted a credit card for any damages
They never herd of the insurance I paid ******* for
4.50 for something the hotel said they don't offer.
Loved that the tv said my name, it was unique.
The only problem was the breakfast was very limit menu. It was literally beagles & cearal.
Everything about our stay was a good experience. Loved the pool and hot tub. Bed was like sleeping on a cloud.
This is a newly renovated property that is well maintained and priced fairly. One of my favorite places to stay.
Everybody working at the hotel was extremely friendly and very accommodating. The Continental breakfast was a lot more limited than the traditional offerings at other properties I've stayed at, but for the small serving area, they did pack it in.
Short stay
My husband and I were just there overnight. Very clean and very comfortable beds. Nice lobby area. Would recommend to anyone traveling to this area.
Everything was great, but the breakfast could have some more hot choices