The rooms are small. Clean but small. I stayed 2 nights. Very comfortable and clean. breakfast was ok. I booked a room with a king bed. Upon check in I wasn't told I got a room with 2 double beds. Because I booked through *******, they wouldn't change. I even showed them my booking receipt. Other than the small bed for a 6'2" 230 # guy, it was a good stay
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酒店回复: Thank you for your review! We appreciate you and hope to see you again soon!
3.0分
其他
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False EV charging
EV chargers are not managed by the hotel :(. Two Teslas -non guest were plugged in then two non-EV vehicles parked in the designated charging stalls.
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酒店回复: Thank you for choosing Tru by Hilton. We could have directed you to other EV locations here in the district.
5.0分
其他
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Great Stay & Budget Friendly!
We only had the breakfast buffet one morning prior to heading out to the Iowa State Fair, but it was a great variety and delicious! Room was very spacious and beds comfortable. Price was great & we will definitely be booking here again!
酒店回复: Thank you for choosing Tru by Hilton.
5.0分
其他
Very good stay in a nice facility
Very clean. Friendly service. Good breakfast. Comfortable rooms (we had 2).
酒店回复: Thank you for choosing Tru by Hilton.
4.0分
其他
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I understand that the rooms were designed to have a
minimalist feel, however, since I was there for 5 nights it would have been helpful to have a dresser for my clothes!
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酒店回复: Thank you for choosing Tru by Hilton. For stays longer than a few days, might I suggest our Home 2 by Hilton property that has all the feel of home while not being at home.
4.0分
情侣出游
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The room was so small couldn't even find a place to fully open a hard sided suitcase.... one elevator was out and pancake maker at breakfast was down.... when booking i saw the hotel was fairly new and thought it would be very nice.... it was clean and location awesome but can't get over the room size.
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酒店回复: Thank you for choosing to stay with us at Tru. Tru was created for more economical use. We do apologize that one of the elevators was being serviced during your stay. Please give our property another chance when you are in the area. We do have our suites on the other half of our property that can accommodate a larger living area.
5.0分
其他
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Good for a quick stay
Was good. Good breakfast. Room was small. No closet to hang clothes, but to hung to be seen. No drawers to store clothes. Good for one night stay I guess. No microwave either.
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酒店回复: Thank you for choosing Tru by Hilton. Tru has a layout that is sleeker and more modern.
1.0分
家庭亲子
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We had booked 3 rooms & paid for them a week ago & we arrived to check in & they said they overbooked & we had no rooms. They booked us a lesser hotel 15 min away that changed our whole weekend plans & left us with no compensation or explanations.
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酒店回复: We deeply apologize for the inconvenience caused by relocating you to a different property. This was not a normal situation. We hope you give us another chance.
3.0分
其他
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Disappointed
Our room didn’t have electricity on one entire wall. We told the front desk clerk and she said she would take care of it while we were out for the evening. It wasn’t taken care of and when I went up to talk to the night shift clerk, she disappeared into a room and closed the door. I waited for 5 minutes and she never returned.
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酒店回复: We are so sorry for this incident. It is not our standard. We will look into the staff member and see if more instruction is needed in these types of situations. Thank you for letting us know of the issue.
2.0分
其他
When we checked in and went to our room, it hadn't been cleaned from the prior guests. Beds were unmade.
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酒店回复: We are so sorry for the mishap. We hope you give us a second chance to make your next stay great!
The rooms are small. Clean but small. I stayed 2 nights. Very comfortable and clean. breakfast was ok. I booked a room with a king bed. Upon check in I wasn't told I got a room with 2 double beds. Because I booked through *******, they wouldn't change. I even showed them my booking receipt. Other than the small bed for a 6'2" 230 # guy, it was a good stay
False EV charging
EV chargers are not managed by the hotel :(. Two Teslas -non guest were plugged in then two non-EV vehicles parked in the designated charging stalls.
Great Stay & Budget Friendly!
We only had the breakfast buffet one morning prior to heading out to the Iowa State Fair, but it was a great variety and delicious! Room was very spacious and beds comfortable. Price was great & we will definitely be booking here again!
Very good stay in a nice facility
Very clean. Friendly service. Good breakfast. Comfortable rooms (we had 2).
I understand that the rooms were designed to have a
minimalist feel, however, since I was there for 5 nights it would have been helpful to have a dresser for my clothes!
The room was so small couldn't even find a place to fully open a hard sided suitcase.... one elevator was out and pancake maker at breakfast was down.... when booking i saw the hotel was fairly new and thought it would be very nice.... it was clean and location awesome but can't get over the room size.
Good for a quick stay
Was good. Good breakfast. Room was small. No closet to hang clothes, but to hung to be seen. No drawers to store clothes. Good for one night stay I guess. No microwave either.
We had booked 3 rooms & paid for them a week ago & we arrived to check in & they said they overbooked & we had no rooms. They booked us a lesser hotel 15 min away that changed our whole weekend plans & left us with no compensation or explanations.
Disappointed
Our room didn’t have electricity on one entire wall. We told the front desk clerk and she said she would take care of it while we were out for the evening. It wasn’t taken care of and when I went up to talk to the night shift clerk, she disappeared into a room and closed the door. I waited for 5 minutes and she never returned.
When we checked in and went to our room, it hadn't been cleaned from the prior guests. Beds were unmade.