酒店回复: Dear Jeff,Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience you experienced during your stay.While our suites do include full kitchens, we understand how frustrating it must have been to discover that utensils and dishware were not included as expected. We recognize that clear communication is essential, and we are reviewing how this information is presented during the reservation process to ensure guests are fully informed moving forward.Your comments about additional charges are taken seriously, and we’re truly sorry if this aspect left you feeling disappointed. It’s never our intention to surprise guests with unexpected fees.We value your feedback and will use it to improve the experience for all our future guests. We’re sorry we didn’t meet your expectations this time and wish you all the best in your future travels.
1.0分
家庭亲子
原文
翻译提供方：Google
前台工作人员极其粗鲁，一点也不热情。要不是我预付了钱，我们早就搬走了，去别的地方住。
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酒店回复: Dear Cristina,Thank you for taking the time to share your experience. I am truly sorry to hear that your interaction with our front desk team did not reflect the welcoming and respectful service we strive to provide. This is certainly not the impression we want any guest to leave with, and I sincerely apologize for the disappointment and discomfort caused.Your feedback has been shared with our management team, and we are addressing this matter directly with the staff involved to ensure it does not happen again. Our goal is to create a positive and comfortable experience for every guest, from check-in to check-out.We greatly value your business and hope you might consider giving us another opportunity in the future to provide you with the level of service you deserve.
5.0分
其他
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It was a great experience for my family and myself!! Parking was great!! Staff was very helpful!! Room was very clean! As if no one has stayed there before!! Wow!
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酒店回复: Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear you and your family had such a great experience. It’s wonderful to know our staff, parking, and spotless rooms made your stay enjoyable. We can’t wait to welcome you back!
5.0分
家庭亲子
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Nice property. The front desk staff were friendly, professional and helpful. The room had a full size refrigerator and microwave. The bed was comfortable and the linens nice. Our first experience with a My Place hotel. We would definitely consider booking another My Place.
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酒店回复: Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your first stay with My Place and that our friendly team, comfortable beds, and in-room amenities made a great impression. We truly appreciate you giving us a try and are delighted to know you’d consider staying with us again. We look forward to welcoming you back whenever your travels bring you our way!
4.0分
其他
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Room had a kitchenette but no pots utensils etc. and a very nice recliner. Bed was comfy and the shower had great water pressure.
Negatives: 1) no ice maker in the hotel. You are supposed to turn on the ice maker in your refrig. This spits out 4 small ice cubes every 1/2 hr or so. 2) no hand or body lotion
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the recliner, comfortable bed, and strong water pressure in the shower — it's great to know those touches made your stay more enjoyable.We also appreciate you pointing out the areas where we can improve. Your comments regarding the lack of kitchen utensils, the limited ice availability, and the absence of hand or body lotion have been noted. We're currently reviewing these amenities to see how we can better meet our guests' expectations in the future.Your insights are truly helpful, and we hope to have the opportunity to provide you with an even better experience next time.
5.0分
其他
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Excellent stop after 12 hours on the road
After a long day driving it was great to have a room with a refrigerator and freezer to put our stuff in and an ice maker in the room. My husband loved the recliner 😆. I loved the king bed and the convenience of using the shampoo, conditioner and body wash in the shower.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience with us! We’re delighted to hear that after a long day of driving, you found comfort in your room’s amenities — from the refrigerator and ice maker to the king bed and convenient shower products.We’re glad your husband enjoyed the recliner too — it sounds like the perfect way to relax! It was a pleasure to have your whole group stay with us, and we hope everyone felt just as comfortable.We look forward to welcoming you all back for another comfortable stay soon.-Bobbi GM
5.0分
商务出差
Very clean room, staff was very friendly, parking is available, air conditioning awesome. Queen beds very comfortable! Hotel was quiet and great area.
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酒店回复: Dear Valued Guest, Thank you for your kind feedback! We're so pleased to hear that you enjoyed your stay—from the clean room and friendly staff to the comfortable queen beds and quiet surroundings. It's great to know the air conditioning and parking also met your expectations. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!
5.0分
情侣出游
Pristine property suitable for a night or a month, fully and thoroughly appointed for comfort.
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酒店回复: Dear Valued Guest, Thank you for your wonderful review! We’re delighted to hear you found the property pristine and comfortable for any length of stay. We hope to welcome you back again soon!
5.0分
商务出差
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I was very impressed with the cleanliness of the entire hotel and my room in particular. The bed was quite comfortable as were the pillows. The shower was great and the towels were thick and soft. Super friendly staff!
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酒店回复: Dear Valued Guest, Thank you for your wonderful feedback! We're so pleased to hear that you were impressed with the cleanliness of the hotel and your room. It's great to know you found the bed and pillows comfortable, and that you enjoyed the shower and our soft, thick towels — we aim to provide all the comforts of home.We're especially happy that our team's friendliness stood out to you. Your kind words mean a lot to us, and we hope to welcome you back again soon!
很好，推荐。
我们预订时被告知房间配备了全套厨房。房间确实配备了，但餐具、盘子、碗等都不包含在内。如果您需要刀叉，他们会收取每把1.50美元的费用。这让我想起了精神航空，所有东西都要额外付费。如果他们事先通知我们，我们就不会有事了。以后不会再住那里了。
前台工作人员极其粗鲁，一点也不热情。要不是我预付了钱，我们早就搬走了，去别的地方住。
It was a great experience for my family and myself!! Parking was great!! Staff was very helpful!! Room was very clean! As if no one has stayed there before!! Wow!
Nice property. The front desk staff were friendly, professional and helpful. The room had a full size refrigerator and microwave. The bed was comfortable and the linens nice. Our first experience with a My Place hotel. We would definitely consider booking another My Place.
Room had a kitchenette but no pots utensils etc. and a very nice recliner. Bed was comfy and the shower had great water pressure.
Negatives: 1) no ice maker in the hotel. You are supposed to turn on the ice maker in your refrig. This spits out 4 small ice cubes every 1/2 hr or so. 2) no hand or body lotion
Excellent stop after 12 hours on the road
After a long day driving it was great to have a room with a refrigerator and freezer to put our stuff in and an ice maker in the room. My husband loved the recliner 😆. I loved the king bed and the convenience of using the shampoo, conditioner and body wash in the shower.
Very clean room, staff was very friendly, parking is available, air conditioning awesome. Queen beds very comfortable! Hotel was quiet and great area.
Pristine property suitable for a night or a month, fully and thoroughly appointed for comfort.
I was very impressed with the cleanliness of the entire hotel and my room in particular. The bed was quite comfortable as were the pillows. The shower was great and the towels were thick and soft. Super friendly staff!