酒店回复: First of all, we sincerely apologize for the unpleasant experience you described. This is certainly not the stay we want our guests to have.As a serviced apartment, our units are equipped with basic kitchen facilities including a stovetop, pots, pans, and a refrigerator. Each apartment is also equipped with a washing machine. If any items were missing or if you needed additional utensils, our team is always available and ready to assist upon request to ensure the most comfortable stay possible.Regarding the ants, due to Vietnam’s humid climate, if sweet food is not properly stored, it can sometimes attract insects. However, this is not an excuse, and we truly regret the inconvenience caused. We will strengthen our cleaning and pest control procedures to prevent this from happening again.Thank you for your feedback. We sincerely apologize and will continue working hard to improve our service and overall quality.
酒店回复: Thank you so much for your wonderful review and for sharing your experience with us. We’re delighted to know that you enjoyed our location, surroundings, and the convenience of nearby shopping and dining options.It was truly our pleasure to host you and your friends. We sincerely look forward to welcoming you back and serving you again in the future!
太满意这次入住了！就在 81 塔旁边，地段一流。客服中文流利，双语服务专业耐心。房间打扫得很干净，环境舒适安静，下次还来！
第一次来，非常满意
卫生好，风景好，客服更好
我来有点早，客服安排，给我寄存行李，虽然下午2点才可以入住但是有房间出来客服马上通知我，给我免费提前入住❤️❤️❤️
特别推荐大家❤️
酒店根本没有厨房，就一个灶台，连锅子都没有，难道让我们自带锅子，勺子，筷子？也没有洗衣机，更夸张的是桌子上都是小蚂蚁，房间柜子上也都是蚂蚁，可以见图！太夸张了，2晚上其实就是噩梦的开始！拒绝再次预定！
夸爆这家！81 塔旁公寓，服务和位置双在线。客服会双语，中文沟通超顺畅，超贴心。房间干净整洁，住着超放松，太赞了！
地理位置很好，环境不错，性价比很高，适合朋友多人来入住，交通很方便，楼下就是商场吃饭的，距离步行街也很近
房间干净，风景看到城市，符合长组，推荐朋友们体验
酒店公寓的雪香客服超耐心，人超好，有空房就带我们入住了。没有特意等到14点，还帮我们寄存行李，超推荐朋友们来这边住。因为吃饭的原因，退房时间过了也放了一下行李。楼下商场就有吃中国餐的地方。
楼层高景观好，客服好评
多次预订，一如既往的好
风景非常好，服务好