酒店回复: Thank you for providing your detailed feedback. While we appreciate all guest input, I must strongly disagree with the overall characterization of your stay and the claims made regarding our staff and services.We take the comfort and service for all our guests seriously. Upon reviewing our internal records and policies for the dates of your stay, we have documented evidence that contradicts several of your specific points:1. Service and HousekeepingCleaning Requests: Housekeeping is provided by request to respect guest privacy. Our records show that cleaning was scheduled and completed at least 10am to 11am times during your stay, you locked up your room and took with you the property keys, which is against the policy of the company. Your blacklisted the managers number from calling or contacting you. Staff Interaction: We have a zero-tolerance policy for staff arguing with guests. After a full inquiry, we found no reported incidents of a staff argument during your time here. We encourage you to provide the specific date and name of the employee so we can investigate this serious accusation further.2. Amenities and UtilitiesHot Water and Electricity: We acknowledge there was a brief power outage due to maintenance, local grid issue. However, this was a singular incident, and service was restored within the shortest possible time. Claims of hot water being "turned off more than once" or consistent lack of electricity are inaccurate and unsupported by utility logs.Privacy and Entry: Staff members are strictly prohibited from entering an occupied apartment unless a specific service request is made or in the case of a verifiable emergency. We will review all key card entry logs, but the assertion that staff entered your apartment "when you're not there" without authorization is a serious claim that we dispute based on our strict security protocols.3. Damages and Specific ClaimsBroken Item: The charge for the damaged shower fixture was issued only after photographic evidence and a maintenance assessment confirmed the damage was not due to normal wear and tear and was reported after your check-out. We are happy to provide you with the repair documentation upon request.Breakfast and Toiletries: Complimentary basic toiletries are provided at check-in, and additional items are available upon request from the front desk, as clearly stated in our welcome materials. Our records confirm that you have not eaten and also rejected breakfast countless times, the complimentary breakfast was delivered every morning until our attention was drawn on your refusal to take the breakfast, Due to this, breakfast was moved to a grab-and-go option after the first day, which was communicated to all guests.While we regret that your stay did not meet your personal expectations, we firmly stand by the quality of our service and amenities provided. We have addressed each of your claims with facts and internal documentation.We wish you well in finding future accommodations that are a better fit for your preferences.