酒店回复: Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Nos alegra saber que nuestro hotel le pareció bueno en general y que apreció la limpieza y la calidad de nuestro estacionamiento.Le pedimos disculpas por las molestias ocasionadas durante su estancia, especialmente durante el desayuno. Entendemos lo frustrante que debió ser lidiar con la multitud y el limitado espacio de asientos, y lamentamos que esto haya afectado su comodidad general. Su sugerencia de instalar otra isla de servicio en el vestíbulo principal es muy valiosa y la consideraremos al explorar maneras de mejorar la experiencia de nuestros huéspedes durante las horas punta.En cuanto al estacionamiento, entendemos que el estacionamiento gratuito es un servicio valioso para muchos huéspedes. Si bien nos esforzamos por ofrecer instalaciones seguras y bien mantenidas, agradecemos sus comentarios y los tendremos en cuenta al revisar nuestras políticas.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una estancia más cómoda y placentera.
1.0分
家庭亲子
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When we arrived, they said our room was cancelled by ******* at 3:00 pm. I knew this was not true. I received emails throughout the day from ******* giving directions to the hotel, asking how things were going etc. Even though the room was PAID for in advance, they cancelled my reservation and blamed *******. Poor management. Check your reservations and confirmations LaQuinta.
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酒店回复: Hello, Suzanne!Thank you for your valuable feedback regarding your recent stay. We are delighted to know that you appreciated our location, recognizing that we are close to a lot of things downtown! Being centrally located is a huge benefit for exploring Chattanooga.We understand your comments regarding the pool and paid parking. While we know an outdoor pool is a great feature, we offer a cozy, year-round indoor pool and fitness center for our guests to enjoy. Regarding parking, we aim to keep our room rates competitive while ensuring dedicated, secure parking for every guest downtown.We truly hope that the convenient access to local attractions like the Tennessee Riverwalk and the fantastic restaurants nearby will encourage you to choose us again. We look forward to welcoming you back!Morgan Prichard Front Office Laquinta Inn and Suites Downtown Chattanooga/ South
5.0分
家庭亲子
We stayed for an event at the Walker theater, and it was priced great and within walking distance of everything.
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酒店回复: Thank you for your wonderful 10/10 rating! We’re thrilled to hear that our location worked so well for your visit to the Walker Theater and that you found our pricing great.We look forward to welcoming you back on your next trip for another fantastic stay!
3.0分
情侣出游
The parking was expensive and they didn’t have enough spots.
Also, there was a cycling of a humming noise that went on all night.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with parking and the noise during your stay. We understand how these factors can impact your overall experience, and your comments have been shared with our team for review.We appreciate your honesty and hope to have the opportunity to provide a more comfortable stay in the future.
4.0分
情侣出游
Room clean - hotel clean - bed was hot tho and room got hot overnight despite air turned down. Other than that all was fine
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酒店回复: Thank you for your feedback and for giving us an 8/10 rating. We’re glad to hear that you found your room and the hotel clean and that overall your stay was enjoyable.We apologize for the issue with the temperature in your room and appreciate you bringing it to our attention. Your comments will be shared with our team so we can look for ways to improve guest comfort.We hope to welcome you back for an even better stay next time.
3.0分
家庭亲子
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The property is new and clean altho everything is very minimal. No closet, no chair for desk, no blanket on bed. Bare essentials
Lucky to only be there two nights. Breakfast was yogurt, breads to toast, waffles then very hard rubbery eggs and biscuits with gravy. The hot items were not good. Parking fee is high and annoying since there is a parking lot attached to property. Room located near elevator fhat dinged in early hours of morning.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear you found our property clean and well-maintained, though we’re truly sorry to learn that other aspects of your stay did not meet your expectations.We appreciate your comments regarding the room setup, breakfast offerings, and parking. Your feedback helps us identify areas where we can improve both our amenities and guest experience. We’ll be sure to share your comments with our management and culinary teams for review.We apologize for any inconvenience caused by the elevator noise and the parking fee, and we’ll look into ways to make future stays more comfortable and enjoyable.Thank you again for your honest feedback—we value your input and hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
墙壁有点薄，但除此之外都挺好。步行20分钟可达市中心。
这是一家很新的酒店，非常不错。房间干净，员工也很友好。离一些很棒的餐厅非常近。
非常好
员工热情友好，房间非常漂亮干净，迫不及待想再次入住……
这家酒店总体不错，但没有免费停车。大多数酒店都有，这家酒店的停车位也很好，但价格相当昂贵。当时有四辆旅游巴士停满了年轻人，酒店里很乱，尤其是在早餐时间，因为早餐空间很小，而且很拥挤。不仅因为缺少很多东西而影响了服务质量，而且根本找不到合适的座位和服务员。我们不得不离开酒店，到外面吃早餐。我们建议酒店在大厅里再加一个岛台，这样更方便。
至于清洁度，这里还不错。
When we arrived, they said our room was cancelled by ******* at 3:00 pm. I knew this was not true. I received emails throughout the day from ******* giving directions to the hotel, asking how things were going etc. Even though the room was PAID for in advance, they cancelled my reservation and blamed *******. Poor management. Check your reservations and confirmations LaQuinta.
We stayed for an event at the Walker theater, and it was priced great and within walking distance of everything.
The parking was expensive and they didn’t have enough spots.
Also, there was a cycling of a humming noise that went on all night.
Room clean - hotel clean - bed was hot tho and room got hot overnight despite air turned down. Other than that all was fine
The property is new and clean altho everything is very minimal. No closet, no chair for desk, no blanket on bed. Bare essentials
Lucky to only be there two nights. Breakfast was yogurt, breads to toast, waffles then very hard rubbery eggs and biscuits with gravy. The hot items were not good. Parking fee is high and annoying since there is a parking lot attached to property. Room located near elevator fhat dinged in early hours of morning.