Very nice place love that they had a full size refrigerator and freezer, the beds were fantastic and the people running the place were really really helpful loves staying there and we stayed there for 6 days
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Flint. It's wonderful to hear you enjoyed your six-day stay! We are delighted that you appreciated the full-size refrigerator and freezer, found the beds fantastic, and experienced our staff as helpful.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Dissatisfied
Volume button on TV remote not working, no hand towels for face wash clothes, no soap in dispenser by sink, small pool towels in bathroom. And no pool towels by pool at all, hot tub whirlpool not working!!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Flint. I am so sorry to hear about the concerns you experienced during your stay. It's truly disappointing to learn that the TV remote, towels, soap dispenser, and hot tub were not up to standard. We strive to provide a seamless and comfortable experience for all our guests, and we clearly fell short during your visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
情侣出游
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Dirty and bad crowd, front staff was rude and lazy. Internet never worked, police called in parking lot for disturbance daily, bad guest crowd with banging doors and screaming, paid for kitchenette but provided no utensils, we assume due to theft but wanted to charge more than room cost to rent!! I will NEVER stay here again!
1.0分
其他
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Slow check-in, not really the fault of the staff. The room wasn't the cleanest, especially the bathtub and towels. The light switch in the bathroom was broken so it stayed on all night along with the loud fan.
Luckily the bed was clean enough to grab a few hours sleep, and get out of there. Which was difficult with the noise. I would not recommend unless you are low on funds.
1.0分
其他
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Never stay here.
Our stay was not the greatest. We got there and I informed the lady at the front desk that our TV did not work, which was very difficult with a toddler. She told me the maintenance guy would be up shortly hours later I called. She said she was sent him straight upstairs an hour later she let me know that he had gone home for the day finally at 9:30 at night, he knocked on the door absolutely uncalled for ridiculous.
1.0分
其他
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Never going back.
Property was poorly maintained. Hallways were never cleaned for the duration of our stay. Trash cart next to elevator overflowing. Strong odor of cigarettes and ****.
3.0分
其他
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My stay was ok, came to Flint MI for a family funeral. The room smelled musty plus only two towels for two people, not accommodating for early morning getting ready. Charged 100.00 deposit for possible usage of telephone or ??? I did receive my deposit back.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the reason for your visit, and we extend our sincere condolences to you and your family.Regarding your concerns, we’d like to clarify that our king-size rooms are stocked with 2 bath towels, 2 hand towels, and 2 washcloths as part of our standard setup. If additional towels are ever needed during your stay, our front desk staff is always happy to assist.As for the $100 deposit, it is an incidental hold placed to cover any potential damages or additional charges during your stay. This is a standard practice in the hospitality industry, though each hotel may have its own policy and amount. We’re glad to hear that your deposit was returned promptly after your stay.We appreciate your feedback, as it helps us improve our services. Should your travels bring you back to Flint, we hope to provide you with a more comfortable experience.Warm regards,General Manager
3.0分
商务出差
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Gets the job done but management needs to better care for property. Renovations half done, a lot of faults like questionable door security or dripping faucet, my room stopped being serviced for short term stays because of multiple stays & front desk wasn’t much help.
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酒店回复: Dear Alexandria,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Flint. We sincerely appreciate your comments and I am very sorry to hear that the faucet and door security were faulty and your room service was interrupted, as well as you felt like the front desk was unhelpful in resolving the issue you described. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieved this during your visit.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Horrible
Horrible. Never cleaned the rooms. Had to ask for everything several times. Stole my personal belonging
这个地方非常脏。走廊看起来好几周没吸尘了。他们会收100美元的押金，但在预订时完全没有告知。前台的人动作很慢，而且爱答不理的。我不会再住这里了。他们在Trip上的广告照片完全没有真实反映出这家酒店有多糟糕。不惜一切代价也要避开！
Very nice place love that they had a full size refrigerator and freezer, the beds were fantastic and the people running the place were really really helpful loves staying there and we stayed there for 6 days
Dissatisfied
Volume button on TV remote not working, no hand towels for face wash clothes, no soap in dispenser by sink, small pool towels in bathroom. And no pool towels by pool at all, hot tub whirlpool not working!!
Dirty and bad crowd, front staff was rude and lazy. Internet never worked, police called in parking lot for disturbance daily, bad guest crowd with banging doors and screaming, paid for kitchenette but provided no utensils, we assume due to theft but wanted to charge more than room cost to rent!! I will NEVER stay here again!
Slow check-in, not really the fault of the staff. The room wasn't the cleanest, especially the bathtub and towels. The light switch in the bathroom was broken so it stayed on all night along with the loud fan.
Luckily the bed was clean enough to grab a few hours sleep, and get out of there. Which was difficult with the noise. I would not recommend unless you are low on funds.
Never stay here.
Our stay was not the greatest. We got there and I informed the lady at the front desk that our TV did not work, which was very difficult with a toddler. She told me the maintenance guy would be up shortly hours later I called. She said she was sent him straight upstairs an hour later she let me know that he had gone home for the day finally at 9:30 at night, he knocked on the door absolutely uncalled for ridiculous.
Never going back.
Property was poorly maintained. Hallways were never cleaned for the duration of our stay. Trash cart next to elevator overflowing. Strong odor of cigarettes and ****.
My stay was ok, came to Flint MI for a family funeral. The room smelled musty plus only two towels for two people, not accommodating for early morning getting ready. Charged 100.00 deposit for possible usage of telephone or ??? I did receive my deposit back.
Gets the job done but management needs to better care for property. Renovations half done, a lot of faults like questionable door security or dripping faucet, my room stopped being serviced for short term stays because of multiple stays & front desk wasn’t much help.
Horrible
Horrible. Never cleaned the rooms. Had to ask for everything several times. Stole my personal belonging