This property was advertised as recently refurbished and under new management. Disappointed and disgusted; we arrived and immediately checked the mattresses. As one can see in the photos, these mattresses were ancient and had not been cleaned anywhere near recently. They showed signs of bed-bugs. I asked for another room and the desk agent insisted the mattresses were new and that they clean them monthly. He may have been told that, but obviously this cannot be the truth. He also said they had no other rooms and that I would need to request a refund and that he was not able since I had made the reservation on the Motel 6 app. He also refused to get me the customer service phone number. He was very adversarial from the moment I walked up to the desk.
1.0分
其他
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The room we were given had a light fixture dangling from the ceiling above the bathtub. There were dead crickets all over. Shoe prints all over the bathroom floor. The door to the room had daylight showing through where it appears it had been kicked/forced open.
4.0分
其他
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My room was perfect. I really loved the apartment size fridge/freezer in the room and the smart TV, too. The staff was friendly and helpful, too. My only issue was with the burrs in the grassy lawn where i walked my dogs. Ouch!
3.0分
商务出差
Did not like the unforeseen fees about a security deposit when showed up to hotel and beds were hard
3.0分
其他
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Very basic room to sleep in near highway
The check in was curt and when I called with a problem with the dead bolt not engaging, he they "I will tell housekeeping." and hung up before I could ask for a different room. After I went back over and got a different room, I found a spider walking across the nightstand (now dead!) and staghorn stickers in the carpet (not very well vacuumed). They were very pet friendly since I was greeted by a neighbor's pet a couple of times as I unloaded, she was very happy to see a new person. I understand the condition of the hotel if maintenance is being done by housekeeping. The bed was okay so we didn't have trouble sleeping except for a couple of noisy air conditioning times.
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酒店回复: Hi Scott,Thank you for sharing your detailed feedback. We apologize for the issues you experienced during check-in and with your room’s condition. Your comments about maintenance and cleanliness are important to us, and we’re addressing them to improve our service. We’re glad to hear the bed was comfortable and that you appreciated our pet-friendly environment. We hope to provide you with a smoother and more pleasant stay in the future.Jeremy Ward #Team6
1.0分
商务出差
Wost place to stay holes in wall bugs everywhere sewer smell in the room gap in door. Would never recommend this place
1.0分
其他
Was a dirty place ,nothing else i can say .pictures they post is not true .very dirty
2.0分
其他
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As you first pull up the motel looks abandoned as the grass is over grown and there was no vehicles there. We go to ate room it smelled horrible!! There were dirty washcloths left in our shower.
3.0分
其他
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The rooms was nice they dont really take care of the outside the grass was very high his could be a super nice place to stay the staff was very good i did like the pets stay for free
员工不够细心。
This property was advertised as recently refurbished and under new management. Disappointed and disgusted; we arrived and immediately checked the mattresses. As one can see in the photos, these mattresses were ancient and had not been cleaned anywhere near recently. They showed signs of bed-bugs. I asked for another room and the desk agent insisted the mattresses were new and that they clean them monthly. He may have been told that, but obviously this cannot be the truth. He also said they had no other rooms and that I would need to request a refund and that he was not able since I had made the reservation on the Motel 6 app. He also refused to get me the customer service phone number. He was very adversarial from the moment I walked up to the desk.
The room we were given had a light fixture dangling from the ceiling above the bathtub. There were dead crickets all over. Shoe prints all over the bathroom floor. The door to the room had daylight showing through where it appears it had been kicked/forced open.
My room was perfect. I really loved the apartment size fridge/freezer in the room and the smart TV, too. The staff was friendly and helpful, too. My only issue was with the burrs in the grassy lawn where i walked my dogs. Ouch!
Did not like the unforeseen fees about a security deposit when showed up to hotel and beds were hard
Very basic room to sleep in near highway
The check in was curt and when I called with a problem with the dead bolt not engaging, he they "I will tell housekeeping." and hung up before I could ask for a different room. After I went back over and got a different room, I found a spider walking across the nightstand (now dead!) and staghorn stickers in the carpet (not very well vacuumed). They were very pet friendly since I was greeted by a neighbor's pet a couple of times as I unloaded, she was very happy to see a new person. I understand the condition of the hotel if maintenance is being done by housekeeping. The bed was okay so we didn't have trouble sleeping except for a couple of noisy air conditioning times.
Wost place to stay holes in wall bugs everywhere sewer smell in the room gap in door. Would never recommend this place
Was a dirty place ,nothing else i can say .pictures they post is not true .very dirty
As you first pull up the motel looks abandoned as the grass is over grown and there was no vehicles there. We go to ate room it smelled horrible!! There were dirty washcloths left in our shower.
The rooms was nice they dont really take care of the outside the grass was very high his could be a super nice place to stay the staff was very good i did like the pets stay for free