First night I was welcomed and breakfast was lovely. However after returning from a wedding at 8.30pm the pub was in darkness. I went to my room and slept, on going down the next morning, I could not find anyone. I rang the bell called by phone and shouted. After waiting for several minutes I wrote a note and left for my journey back to Heathrow. My room was cold, no heating and the TV didn't work. Thankfully I had my IPad. I don’t like writing poor reviews but had no choice as nobody was around to discuss my issues. I won’t be going back. The pub is lovely but think they should forget about offering B&B unless they can improve. Ended up with a Mars Bar for breakfast.
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酒店回复: Thank you for your feedback, and once again, as mentioned over the phone, I want to sincerely apologise on behalf of the entire team. I’m genuinely sorry that your stay fell far below the standard we aim to deliver.Your comments about the lack of staff presence, the cold room, and the TV not working are completely understandable frustrations, and these are things that should never have happened. You should have been greeted in the morning, supported during your stay, and certainly not left without a proper breakfast.We’ve reviewed the circumstances internally and are already taking steps to ensure this cannot happen again, including stronger guest communication, clearer staffing procedures, and room-by-room checks before and after every stay.The Six Bells is very much in a period of rebuilding, and while that’s not an excuse, it does mean your feedback is incredibly valuable in helping us improve quickly and properly. I’d truly appreciate the opportunity to make this right should you ever reconsider staying with us in the future.Thank you again for taking the time to share your experience and for speaking with me so openly.
4.0分
其他
Memorable Stay
Our host Was very friendly, and went out of his way to ensure that our stay was comfortable. Wonderful scampi coming all the way from Brixham!
酒店回复: Thank you for your review Suzanne!
5.0分
情侣出游
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Spent two great days at this B&B. It's off the main highways in a small village environment. Peaceful, quiet and relaxing. We had a warm welcome from the staff, who were helpful, friendly and made our stay relaxing. The room was large, clean and stocked with tea, coffee and water. The bed was comfortable and it was very quiet at night. The breakfast bun was amazing, the bacon and sausage tasted great.
We had an evening meal which was also prepared and cooked well. I had home made Pizza (loads of toppings to choose from) and my wife had an amazing burger. All in all a great stay.
Really Recommend this establishment, and I hope we've back again soon.
酒店回复: Thank you for your warm review Russell!
4.0分
商务出差
Quiet accommodation, clean throughout. Good value. Couldn't get the heating working in the room, but not too cold.
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酒店回复: Thank you for the feedback Ian! The heating is certainly working, not sure what has happened but we will look into it !
5.0分
商务出差
Fantastic breakfast, nice evening in the pub playing darts and having a couple of drinks! great hosts!
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酒店回复: Hi Adam! Thank you so much for your review, we're all glad you've enjoyed your stay with us!
1.0分
其他
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Poor stay
Check in was awful. Seemed to be ignored by staff and once in room was full of spiders.TV not working and staff didn't know how to sort. Terrible WiFi reception almost non existent. Breakfast service terrible having been asked what time I wanted it no one around for at least 20 mins
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酒店回复: Thank you for taking the time to share your feedback.As we explained during your stay, there were temporary service issues in the area which unfortunately meant the live television could not be restored straight away, though all other Smart TV services remained available. We appreciate that this was frustrating, but some matters are outside of our immediate control being in the countryside, occasional signal and service disruptions can happen.We do our best as an independent pub to ensure every guest has a comfortable and enjoyable stay. It’s disappointing that your review reflects the entire business on the basis of this one issue, especially as you did not mention the matter of “spiders” during your stay, which would have allowed us to address it immediately.For clarity, on check-in you were welcomed promptly by Marie, who showed you to your room. Both she and I made multiple attempts to assist with the TV problem during your visit.We always take feedback seriously and use it to improve, but we also value fairness in how our efforts and hospitality are reflected.Kind regards,
3.0分
其他
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The six bells
Hotel was great but on your website it said it had a restaurant but didn't say it's shut Mon and Tues but luckily they was expecting a group of runners and was doing chips for them so offered to do me a burger and chips (had no choice) the breakfast was supposed to be at 8 30am ( I was the only guest that night) but was down at 8 20am and waited till 9am and still nobody came so left the pup with no breakfast very disappointed apart from that every thing was ok except the £15.50 for the burger
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酒店回复: Hi Joe,Thank you for all the feedback, apologies for the miscommunication, will certainly pass on all the notes to the team!
5.0分
其他
Oasis of calm near Reading
Lovely place to stay. Very quiet and nicely appointed accommodation. Excellent breakfast. Friendly service.
5.0分
其他
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Hidden gem with great food
Despite some minor challenges with sorting our check-in, Kordian (B&B owner/manager) more than made up for it with his warm & friendly welcome and making us feel right at home. The room was clean and very comfortable and the fry up in a bap for breakfast was impressive! Thanks for making our trip that bit more fun : )
Six Bells 酒店坐落在一个维护得非常好的小村庄边缘，四周风景宜人。
工作人员非常友善，营造了愉快的氛围。
食物很好吃，价格合理，早餐也很有特色，美味可口。
First night I was welcomed and breakfast was lovely. However after returning from a wedding at 8.30pm the pub was in darkness. I went to my room and slept, on going down the next morning, I could not find anyone. I rang the bell called by phone and shouted. After waiting for several minutes I wrote a note and left for my journey back to Heathrow. My room was cold, no heating and the TV didn't work. Thankfully I had my IPad. I don’t like writing poor reviews but had no choice as nobody was around to discuss my issues. I won’t be going back. The pub is lovely but think they should forget about offering B&B unless they can improve. Ended up with a Mars Bar for breakfast.
Memorable Stay
Our host Was very friendly, and went out of his way to ensure that our stay was comfortable. Wonderful scampi coming all the way from Brixham!
Spent two great days at this B&B. It's off the main highways in a small village environment. Peaceful, quiet and relaxing. We had a warm welcome from the staff, who were helpful, friendly and made our stay relaxing. The room was large, clean and stocked with tea, coffee and water. The bed was comfortable and it was very quiet at night. The breakfast bun was amazing, the bacon and sausage tasted great.
We had an evening meal which was also prepared and cooked well. I had home made Pizza (loads of toppings to choose from) and my wife had an amazing burger. All in all a great stay.
Really Recommend this establishment, and I hope we've back again soon.
Quiet accommodation, clean throughout. Good value. Couldn't get the heating working in the room, but not too cold.
Fantastic breakfast, nice evening in the pub playing darts and having a couple of drinks! great hosts!
Poor stay
Check in was awful. Seemed to be ignored by staff and once in room was full of spiders.TV not working and staff didn't know how to sort. Terrible WiFi reception almost non existent. Breakfast service terrible having been asked what time I wanted it no one around for at least 20 mins
The six bells
Hotel was great but on your website it said it had a restaurant but didn't say it's shut Mon and Tues but luckily they was expecting a group of runners and was doing chips for them so offered to do me a burger and chips (had no choice) the breakfast was supposed to be at 8 30am ( I was the only guest that night) but was down at 8 20am and waited till 9am and still nobody came so left the pup with no breakfast very disappointed apart from that every thing was ok except the £15.50 for the burger
Oasis of calm near Reading
Lovely place to stay. Very quiet and nicely appointed accommodation. Excellent breakfast. Friendly service.
Hidden gem with great food
Despite some minor challenges with sorting our check-in, Kordian (B&B owner/manager) more than made up for it with his warm & friendly welcome and making us feel right at home. The room was clean and very comfortable and the fry up in a bap for breakfast was impressive! Thanks for making our trip that bit more fun : )