酒店回复: Dear Valued Guest,Warm greetings from M Hotel Da Nang.Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our beachfront location, the beautiful scenery, and our spacious and comfortable rooms.Your kind words about our team are truly appreciated, especially your recognition of Hung at the rooftop swimming pool on the 28th floor. We will be very happy to share your compliments with him, as it will surely encourage him to continue delivering friendly and attentive service.We are also pleased to hear that you enjoyed our rich and delicious breakfast, as well as our signature afternoon tea. Knowing that you could relax by the window, enjoy the stunning view, and savor the afternoon tea makes us very happy.Thank you once again for choosing M Hotel Da Nang. We sincerely look forward to welcoming you back in the near future for another memorable and relaxing stay.Warm regards, M Hotel Da Nang
酒店回复: Dear Mr./Ms. Mengmixue,Thank you very much for taking the time to share such a detailed and positive review with us.We are delighted to know that you would highly recommend our hotel and that you enjoyed our pleasant environment and excellent location, just across the road from the beach. It is wonderful to hear that you appreciated the variety of breakfast options, the afternoon tea during your stay, our stylish design, and the bathtub in the room. We are also pleased that the convenience of the supermarket and souvenir shops downstairs, as well as our easy access to the airport, added to your comfort during your three-night stay.It was truly our pleasure to welcome you to M Hotel Da Nang. Your kind recommendation means a great deal to our team, and we sincerely hope to have the opportunity to welcome you back again on your next visit to Da Nang for another enjoyable experience.Warm regards, M Hotel Da Nang
酒店回复: Dear Mr/Ms. Wangqinqin(xiaolan),Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We are delighted to hear that your stay exceeded expectations and that you enjoyed our prime location right across from My Khe Beach, as well as the vibrant surroundings with restaurants and massage services nearby.It is wonderful to know that you found our hotel clean, stylish, and modern, and that our rooftop infinity pool helped create a relaxing vacation atmosphere. We are also pleased that you enjoyed our plentiful breakfast and felt warmly welcomed by our front desk team. Your appreciation of our complimentary afternoon tea and daily minibar truly means a lot to us.Regarding your comments about the city-view room and the damp smell you experienced, we sincerely apologize for the inconvenience. We have shared this with our housekeeping and engineering teams to ensure immediate inspection and improvement. We greatly value your feedback as it helps us enhance our guest experience.We also want to assure you that we treat all guests equally, regardless of nationality, and we appreciate you raising this concern. We will work closely with our booking platform partners to ensure room allocations and descriptions remain fair, accurate, and consistent for everyone.Thank you once again for choosing M Hotel Danang. We hope we will have the pleasure of welcoming you back for an even more comfortable and enjoyable stay in the future.Warm Regards,M Hotel Danang
酒店回复: Dear Value Guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our excellent location across from My Khe Beach and appreciated the nearby streets with shops and attractions.Your recommendation means a lot to us, and we look forward to welcoming you back to M Hotel Da Nang on your next visit to Da NangWarm regards, M Hotel Da Nang
酒店回复: Dear Value Guest,Thank you very much for your kind and detailed feedback.We are thrilled to hear that you enjoyed your stay in our large suite and appreciated its luxurious design and stylish decor. The floor-to-ceiling windows with direct ocean views truly offer a special experience, and we’re glad that the suite lived up to your expectations.We’re also pleased that you found our location convenient and that you enjoyed the stunning views from our rooftop swimming pool.Your recommendation means a lot to us, and we look forward to welcoming you back to M Hotel Da Nang for another exceptional stay.Warm regards,M Hotel Da Nang
酒店位于沙滩边,景色宜人,房间宽大舒适,服务员们的态度都很好,比如28层楼顶游泳池边的服务员hung,非常友好周到。酒店的早餐丰盛且美味,每日的下午茶是酒店的特色,临窗一边欣赏窗外的美景一边享受美味的下午茶,非常惬意。
把自己住这家酒店的遭遇写出来,提醒计划预定的人谨慎决定。
1.入住后看到床头放着的耳塞,就觉得大事不妙,果然周围几个建筑工地,每天早上七点左右开始动工,装修噪音和工地噪音,睡不了安稳觉。
2.入住第二天早上,在两名女性保洁打扫完房间后约一个半小时,一名男性服务员敲门后立即刷卡进门,当时我正在房间换衣服,根本来不及反应。反应过来后裹上浴巾,用英语问他来做什么的,他假装听不懂,并用越南语跟我沟通。
于是马上打电话给前台,让他们查监控,调查清楚这个男员工进我房间做什么。十五分钟后,楼层服务员拿了个水果盘过来,用英文跟我说他可能是来打扰卫生的。我说1.他没带任何清洁工具。2.我的房间一个多小时前刚打扫完。然后服务员说:他可能是来换东西的。我让楼层服务员把水果盘拿回去,并告知她我需要一个正式的答复。用英文问她,酒店的男员工,是否可以单独进入客房,她说no
后续酒店表示已给该名男员工警告。
担心遭到报复,我又与酒店进行两次沟通,问酒店有没有相应调整,确保入住期间安全,无果。酒店仅表示,送30分钟足疗体验券,延迟一小时退房。spa券和酒店道歉信一并带回来了,在离开酒店第一时间和携程投诉了这家酒店。整个过程都有录音记录
把自己住这家酒店的遭遇写出来,提醒计划预定的人谨慎选择。
1.入住后看到床头放着的耳塞,就觉得大事不妙,果然周围几个建筑工地,每天早上七点左右开始动工,装修噪音和工地噪音,睡不了安稳觉。
2.入住第二天早上,在两名女性保洁打扫完房间后约一个半小时,一名男性服务员敲门后立即刷卡进门,当时我正在房间换衣服,根本来不及反应。反应过来后裹上浴巾,用英语问他来做什么的,他假装听不懂,并用越南语跟我沟通。
于是马上打电话给前台,让他们查监控,调查清楚这个男员工进我房间做什么。十五分钟后,楼层服务员拿了个水果盘过来,用英文跟我说他可能是来打扰卫生的。我说1.他没带任何清洁工具。2.我的房间一个多小时前刚打扫完。然后服务员说:他可能是来换东西的。我让楼层服务员把水果盘拿回去,并告知她我需要一个正式的答复。用英文问她,酒店的男员工,是否可以单独进入客房,她说no
后续酒店表示已给该名男员工警告。
担心遭到报复,我又与酒店进行两次沟通,问酒店有没有相应调整,确保入住期间安全,无果。酒店仅表示,送30分钟足疗体验券,延迟一小时退房。后续spa券,和酒店道歉信一并带回来了,在离开酒店第一时间和携程投诉了这家酒店。与酒店整个沟通过程都有录音记录。
挺推荐这家酒店,环境不错位置就过马路就是海边,早餐品种多样,入住期间还有下午茶可以吃,设计感很好还有浴缸,有机会去岘港玩的话要去这家体验一下~楼下就是超市纪念品店,距离机场也很方便,入住了三天,不错~
通过携程订的岘港的这家酒店超出我的预期,酒店位于美溪海边,过马路就到海边,在海边有很多老外玩冲浪,还有很多人在日光浴;客人中老外居多,韩国人也不少,酒店后面有各种美食及按摩店,非常便利;酒店整洁时尚,房间现代简约,楼顶的无边泳池更会让你感受到放松舒适的度假生活,酒店早餐食品丰富,美味,前台服务人员也很热情周到,每天下午提供免费的下午茶,还有免费的迷你吧,非常喜欢,唯一遗憾就是我订的城景房给的是最边上的一间,房间空气有潮湿的气味,订房浏览时就看到有朋友说对中国游客安排的房间都不太好,希望平台能重视
很棒的酒店!一切都非常满意!
员工非常出色,用英语沟通完全没问题,服务水准一流!
非常喜欢带海景的房间,漂亮又时尚,浴室也很棒!
早餐非常丰盛——有大量的欧式和亚洲菜肴可供选择,还有很多不同的水果。一个惊喜是还有带甜点和水果的下午茶❤️
提供沙滩毛巾。
泳池很棒也很宽敞!
首先,早餐真的非常美味!房间也很干净,视野开阔,让人感觉很棒。泳池也很好!酒店就在美溪海滩前面,真心强烈推荐~~ 只是洗手间稍微有点不方便。不过,我大概还是会再来的。服务也很满意。
酒店位置不错,出门美溪海滩。酒店背后街道很多可以逛的。值得推荐。
房间很干净,面朝大海的地理位置也很棒。酒店的香氛很好闻。欢迎饮品很好喝。房间里有葡萄和苹果,女儿吃得很高兴。早餐自助餐种类丰富,味道也很好!楼层里有两个吸烟区(可能每层都有)。旁边有家纪念品商店。便利店也很近,就在两个街区外。个人最满意的是,退房时工作人员会去确认房间里是否有遗漏物品,如果有遗漏还会拍照给我确认。希望其他酒店也能学习这种服务。
关于设施:
床头柜的插座没有USB接口,需要自备插头。
如果洗手台也能有个垃圾桶就好了。
淋浴水温不太稳定,会突然变热。
淋浴间的排水有点慢,请注意(我嫌麻烦就自己弄了)。
尽管有这些小瑕疵,工作人员都非常友善,我们全家人都很喜欢这家酒店。
订的大套房,非常奢华,环境很好。装修的非常有格调。大落地窗直接看海景。酒店周围也是非常方便。顶楼游泳池有两个景色非常美。很值得推荐。