酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Auburn Hills. Agradecemos sus comentarios sobre la piscina. Nos complace saber que la encontró limpia. Nuestro equipo se esfuerza por mantener un ambiente ordenado para todos los huéspedes.Escuchar a huéspedes satisfechos como usted nos motiva a seguir brindando un excelente servicio todos los días. Gracias por elegir Red Roof. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
1.0分
商务出差
Locked out
I was locked out of my room for the last night due to a bad lock. Had to spend the night in an adjacent room without my clothes and belongings
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn Hills. The situation you described regarding the lock is truly regrettable. We are saddened to read your comments. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
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The room was recently remodeled and very clean. Two minor issues in the room and front desk staff were very quick to solve the problems (even offering to give us a different room which was not needed). Night time staff was very empathetic when we had to check out in the middle of the night due to a family emergency that we needed to get home for (seemed genuinely concerned for us and our safety driving home). Would recommend a stay here if you're looking for cheap price and no extras like restaurant, continental breakfast, etc.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Auburn Hills. We appreciate you highlighting the recent remodel and cleanliness of our rooms. We're especially pleased our staff swiftly addressed the minor issues and demonstrated genuine empathy during your family emergency. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
3.0分
其他
Issue with Power
the room was clean, but the lighting wasn’t working all the time and the room had power surges so tv would go in an out.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Auburn Hills. We are happy that you found the room to be clean. We are disheartened to learn that the state of the lighting and power in your room didn't meet your expectations.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
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It was good, clean fresh smelling, too... bath tub faucet leaked, water in tub was scalding hot. No light bulbs in the wall sconces, limiting use of turning the lights on to just the over head light, which was too bright. ALSO the key card expired requiring i go to the desk to get it reset. The building is next to a busy freeway, was quite loud. But in inside the room wa quiet like church. I would stay there again, staff was very helpful. Thank you.
1.0分
朋友出游
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Bed was clean bathroom was alright not the best not the worst staff at check in needs work owner I’m assuming was on his phone didn’t even make an attempt to get off his chair instead called a different employee who was a not friendly what so ever card wasn’t working due to their machine was forced to pay cash not a big deal but her attitude needed to change had a friend book a stay as well his room rank of **** definitely wouldn’t recommend.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn Hills. We appreciate your feedback regarding the cleanliness of the bed and the condition of the bathroom. I am particularly concerned to hear about your check-in experience and the issues you encountered with our staff and payment system.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
朋友出游
It was decent for price. Just a little tlc would go a long way
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酒店回复: Dear Valued Guest,Thank you for taking the time to share you feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn Auburn Hills. It's good to hear our pricing aligned with your expectations. We acknowledge your point about needing some tender loving care, and we're constantly working to improve our facilities and services. Your comments are valuable as we prioritize updates and enhancements.We appreciate you for sharing your experience and we look forward to having you visit with us again at Red roof in the future.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
Worst experience of my life, wasted my money nothing worked in the room floor was dirty remote was broke
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Auburn Hills. I am sorry to hear about the extremely disappointing experience you had at our hotel. It is disheartening to learn about the issues you had with the amenities as well as the cleanliness not meeting your expectations. This is certainly not the standard we aim to provide. We are addressing this with our staff to ensure better cleanliness moving forward. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
这家酒店虽然有点旧，但房间都重新装修过了。我们的房间大部分都很干净，只有一些角落打扫得不太彻底。装修比较基础，但看着还不错。我们很喜欢房间里铺的是硬地板，而不是地毯。床非常舒服。我们特别满意房间里有书桌、微波炉和冰箱，而且插座也很多。不过有个奇怪的地方，除非把顶灯打开，否则书桌旁的插座都不能用。我丈夫在我起床前习惯在书桌旁工作，这给他带来了不少麻烦。
工作人员非常友好。我们时间比较充裕，所以提前去问了问是否能提前入住，但他们很抱歉地说房间还没准备好，所以没法安排。我宁愿多等一会儿，也不想住到一间匆忙打扫出来的房间。
这家酒店执行安静时间规定，这对我们来说太棒了。我们以音乐为生，所以非常喜欢这种价格优惠又安静的住宿环境。
第一次开车来酒店有点难找路，因为入口在后面。感觉有点偏僻，但我们完全没有遇到任何问题。我们还会再来的。
他们让人们住在那里，房间也卖光了，然后又有额外的人来住在房间里
我没有使用过游泳池，周围环境很干净。
Locked out
I was locked out of my room for the last night due to a bad lock. Had to spend the night in an adjacent room without my clothes and belongings
The room was recently remodeled and very clean. Two minor issues in the room and front desk staff were very quick to solve the problems (even offering to give us a different room which was not needed). Night time staff was very empathetic when we had to check out in the middle of the night due to a family emergency that we needed to get home for (seemed genuinely concerned for us and our safety driving home). Would recommend a stay here if you're looking for cheap price and no extras like restaurant, continental breakfast, etc.
Issue with Power
the room was clean, but the lighting wasn’t working all the time and the room had power surges so tv would go in an out.
It was good, clean fresh smelling, too... bath tub faucet leaked, water in tub was scalding hot. No light bulbs in the wall sconces, limiting use of turning the lights on to just the over head light, which was too bright. ALSO the key card expired requiring i go to the desk to get it reset. The building is next to a busy freeway, was quite loud. But in inside the room wa quiet like church. I would stay there again, staff was very helpful. Thank you.
Bed was clean bathroom was alright not the best not the worst staff at check in needs work owner I’m assuming was on his phone didn’t even make an attempt to get off his chair instead called a different employee who was a not friendly what so ever card wasn’t working due to their machine was forced to pay cash not a big deal but her attitude needed to change had a friend book a stay as well his room rank of **** definitely wouldn’t recommend.
It was decent for price. Just a little tlc would go a long way
Worst experience of my life, wasted my money nothing worked in the room floor was dirty remote was broke