酒店回复: Dear Valuable Guest,Thank you for taking the time to share your recent experience with us. We truly value all feedback, as it helps us to continuously improve our services and ensure we are meeting the expectations of our guests.We are sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. We take your comments seriously and are actively looking into the areas where we can improve.If you would be open to it, we would love to hear more about your specific concerns. Your insights will help us to address any issues more effectively and make improvements for future guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Best regards,AVA Hotels & Corporates Millennium City
4.0分
独自旅行
Good place, i was stay for work. Good breakfast and staff very supportive. Recommend for people to stay here
4.0分
其他
Well-maintained, courteous staff. Rooms are clean with basic amenities. Close to the metro station.
2.0分
商务出差
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My recent stay was unfortunately below expectations due to multiple service and maintenance issues.
Firstly, no welcome drink was served upon arrival, despite it being mentioned as part of the booking amenities. While this may seem minor, it set the tone for the level of service we experienced throughout the stay.
The room itself had several maintenance issues. The exhaust fan wasn’t functioning, and despite informing the staff, no attempt was made to fix it. The mini-bar leaked throughout the first night, and while it was eventually fixed on the second day, it was inconvenient. Additionally, basic amenities like slippers were not provided upon arrival, and even after requesting them three times, they were only given on the second day.
One of the most concerning issues was the faulty door lock, which compromised privacy and security throughout our stay. This should have been addressed immediately, but no resolution was provided. Furthermore, the doorbells for the adjoining rooms were excessively loud, often causing confusion and, at times, even feeling intimidating.
Overall, the stay was disappointing, and the lack of prompt service and proper maintenance significantly impacted the experience. I hope the hotel management takes these concerns seriously to improve the quality of service for future guests.
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酒店回复: Dear valuable guest, thank you for your recent stay with us. We are so thrilled to hear that you had such a wonderful experience. We hope to see you again soon!!
5.0分
其他
Clean and fresh property, bathroom and toilets are also clean, food is good staff is very cooperative
4.0分
其他
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While the room was clean and the service was good, the lack of heating made it uncomfortably cold. I had to bundle up in hoodies and pants just to stay warm inside.
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酒店回复: Dear Valuable Guest, We wanted to take a moment to sincerely thank you for choosing to stay with us. It was truly a pleasure to have you as our guest.
5.0分
家庭亲子
The rooms were clean and very comfortable, with elegant décor. They went over and beyond to help make our stay enjoyable.
5.0分
其他
It was a lovely stay. Receptionist was so sweet, nice clean room. I’d highly recommend to my friends. 21 minutes to airport.
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酒店回复: Dear Valuable Guest, We wanted to take a moment to sincerely thank you for choosing to stay with us. It was truly a pleasure to have you as our guest.
1.0分
其他
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Not good food very less options for vegetarian. And taste is also not good. They dont know how to cook food properly very dissatisfied with food as it is a basic need of a person. Please look into it and review your food model. I would not recommend.
一切都很好，除了我的行李箱坏了，我也不知道为什么。我让他们不要打扫我的房间，但他们还是打扫了。
没有吹风机，没有热水，没有更换毛巾，除非我告诉他们，否则什么也没做。
Good place, i was stay for work. Good breakfast and staff very supportive. Recommend for people to stay here
Well-maintained, courteous staff. Rooms are clean with basic amenities. Close to the metro station.
My recent stay was unfortunately below expectations due to multiple service and maintenance issues.
Firstly, no welcome drink was served upon arrival, despite it being mentioned as part of the booking amenities. While this may seem minor, it set the tone for the level of service we experienced throughout the stay.
The room itself had several maintenance issues. The exhaust fan wasn’t functioning, and despite informing the staff, no attempt was made to fix it. The mini-bar leaked throughout the first night, and while it was eventually fixed on the second day, it was inconvenient. Additionally, basic amenities like slippers were not provided upon arrival, and even after requesting them three times, they were only given on the second day.
One of the most concerning issues was the faulty door lock, which compromised privacy and security throughout our stay. This should have been addressed immediately, but no resolution was provided. Furthermore, the doorbells for the adjoining rooms were excessively loud, often causing confusion and, at times, even feeling intimidating.
Overall, the stay was disappointing, and the lack of prompt service and proper maintenance significantly impacted the experience. I hope the hotel management takes these concerns seriously to improve the quality of service for future guests.
Clean and fresh property, bathroom and toilets are also clean, food is good staff is very cooperative
While the room was clean and the service was good, the lack of heating made it uncomfortably cold. I had to bundle up in hoodies and pants just to stay warm inside.
The rooms were clean and very comfortable, with elegant décor. They went over and beyond to help make our stay enjoyable.
It was a lovely stay. Receptionist was so sweet, nice clean room. I’d highly recommend to my friends. 21 minutes to airport.
Not good food very less options for vegetarian. And taste is also not good. They dont know how to cook food properly very dissatisfied with food as it is a basic need of a person. Please look into it and review your food model. I would not recommend.