酒店回复: Dear Guest,Thank you for your kind words about our clean rooms and attentive staff, especially Anu and Leah. We're glad you had a comfortable stay. We apologize for the confusion regarding the airport shuttle and luggage assistance. Your feedback is valuable and helps us improve for future guests.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for being a returning guest and for taking the time to share your experience. We are deeply sorry for the condition of your room and the lack of proper response during your stay. This is far from the standard we aim to provide and is being addressed with urgency. Your comfort matters to us, and we truly appreciate your patience and honesty.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with noise, cleanliness, maintenance, and service. Your comments have been shared with our team to ensure improvements and provide a more comfortable and pleasant experience for future guests.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for your kind feedback and 8 out of 10 rating. We're glad to hear you enjoyed a clean, comfortable room and appreciated the convenient location and kitchen setup. It means a lot that you would choose us again on your next visit to Dallas.Sincerely, Hotel Manager
5.0分
其他
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入住愉快!
房间漂亮、干净、宽敞。所有员工都很热情友好!餐厅的食物不太好,但饮料不错,服务也很棒。
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酒店回复: Dear Kara,Thank you for your perfect rating and kind feedback. We are delighted to hear you enjoyed a clean, spacious room and that our staff made your stay welcoming. We appreciate your comments regarding the restaurant and will use them to improve the dining experience. We look forward to welcoming you back soon.Sincerely,Hotel Manager
1.0分
商务出差
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蟑螂
酒店里有蟑螂。
我跟前台反映后,他们说会通知清洁部门。
下班回来后,房间里仍然有一只死蟑螂。
5.0分
情侣出游
原文
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就其价格而言,这里相当不错,地方非常安静,非常干净,事实上,短期住宿是值得的
5.0分
其他
原文
翻译提供方:Google
我们很喜欢这家酒店。房间宽敞舒适。早餐很棒,咖啡和茶水服务也很方便。健身房和泳池也很棒。
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酒店回复: Dear Guest,Thank you for your lovely feedback. We are so pleased to know you enjoyed the spacious and comfortable rooms, as well as the excellent breakfast and convenient coffee and tea service. It is wonderful that you also appreciated the gym and pool. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方:Google
我感觉很舒服
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酒店回复: Dear Esther,Thank you for your kind feedback. We are delighted to hear that you felt very comfortable during your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon for another relaxing visit.Sincerely,Hotel Manager
我预料到路边酒店会有这种状况。
我们把搜索选项过滤成只显示带无障碍淋浴的酒店,然后预订了一间带无障碍淋浴的房间,结果却发现没有无障碍淋浴。浴室里没有冷水。我们无法连接WiFi,无法投屏到电视,HDMI接口也插不上任何东西。前台告诉我们,酒店里没有带无障碍淋浴的房间。
我丈夫在入住第一晚后和经理谈过,当时我们的孩子差点被热水烫伤,她设法找到了一间带无障碍淋浴的房间,而且热水不烫手。
然而,房间里一半的插座都坏了。
床像石头一样。这家“全套服务”餐厅晚餐只提供2-3种菜,供应3个小时,早餐也只供应3个小时。
毛巾又硬又硬。
马桶周围的地板上满是污渍,就像几个月都没人清理过马桶上滴下来的尿渍一样。
房间非常干净舒适。工作人员服务周到友好,尤其是前台的Anu和餐厅的Leah。然而,“免费机场班车”只限Love Field机场,不适用于DFW机场,所以他们网站和*******上的广告都是虚假宣传。而且,酒店没有行李搬运工帮忙搬行李,所以我得自己想办法把国际航班上的所有行李搬进搬出酒店。
我几乎每隔一个周末都会住在那里,过去几次都遇到了暴风雨,前一天半夜我们被吵醒,柜台上有红色污渍,垃圾桶里有脏尿布,手巾和洗澡巾被人用过留在柜台上,冰箱里有食物。退房那天我在前台告诉了布兰登,他除了声音很不寻常之外不知道该说什么。我打电话给为我办理格雷西入住手续的女士,我想我告诉了她这件事,当我发现房间里有食物和尿布被用过并被遗忘时也打了电话,一位带口音的先生只告诉我没事,我会派人上去,我们第一个到的。卧室的空调坏了,但他们很快就来修好了,然后所有这些事情都发生了,我们在离开和回来的整个晚上都注意到了。
酒店周边环境很远,马路上噪音很大。服务很差。房间不干净。他们不是每天打扫,房间维护也不到位。电梯坏了。包含的早餐很差。
这家酒店一切都很顺利。我们住了6晚。房间干净舒适。离达拉斯市中心和高速公路都很近。厨房设施也很赞。如果我下次再来达拉斯,我还会住在这里。
入住愉快!
房间漂亮、干净、宽敞。所有员工都很热情友好!餐厅的食物不太好,但饮料不错,服务也很棒。
蟑螂
酒店里有蟑螂。
我跟前台反映后,他们说会通知清洁部门。
下班回来后,房间里仍然有一只死蟑螂。
就其价格而言,这里相当不错,地方非常安静,非常干净,事实上,短期住宿是值得的
我们很喜欢这家酒店。房间宽敞舒适。早餐很棒,咖啡和茶水服务也很方便。健身房和泳池也很棒。
我感觉很舒服