酒店回复: Dear Valued Guest,Thank you very much for sharing such a thoughtful and detailed review. We’re delighted to hear that you enjoyed our facilities, beachside location, and especially the breathtaking sunsets. It’s wonderful to know that our team’s attention to cleanliness and comfort helped make your stay enjoyable, and that you appreciated the dining experiences we offer.We also appreciate your feedback regarding room features and pricing. Your comments are valuable as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back soon for another relaxing stay by the ocean.Warm regards,Eduard SartonGeneral Manager.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. While I’m glad to hear that you appreciated the beautiful sea view, I am truly sorry that several aspects of your stay did not meet your expectations.We sincerely apologize for the limitations you experienced with our facilities, room amenities and breakfast service. Your observations regarding the service shortcomings, including the need to make repeated requests for basic items, are particularly concerning and have been shared with the relevant teams for immediate review and improvement.We genuinely value your honest comments, as they help us identify areas where we can enhance the guest experience. We hope that, should you give us another opportunity in the future, we can provide a stay that better reflects the standards we strive to deliver.Warm regards,Eduard SartonGeneral Manager

酒店回复: Dear Chasai,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning morning views over the Indian Ocean and found our pools and à la carte breakfast to your liking.We also appreciate your constructive comments regarding the room amenities and the nighttime noise. While we provide toothbrushes and slippers upon request, we will review ways to make this more convenient for our guests. Regarding noise, we continually work with nearby establishments to ensure our guests can enjoy a peaceful environment.We value your insights, as they help us improve the overall guest experience. We hope to welcome you back for another relaxing stay, where we can make your visit even more comfortable.Warm regards,Eduard SartonGeneral Manager.

酒店回复: Dear M32913****,Wow thank you for such a joyful and enthusiastic review! We are absolutely delighted to hear how much you loved the beauty of the hotel, our brand-new facilities, and the convenience of the location. Your kind words perfectly capture the experience we strive to create stylish, seamless, and memorable from the moment you arrive.It is especially wonderful to know that you enjoyed our restaurant offerings and found the à la carte breakfast both delicious and abundant. Our culinary team will be thrilled to hear your praise, as they take great pride in delivering fresh, thoughtfully prepared dishes each day.Thank you once again for sharing your excitement with us. We truly look forward to welcoming you back to Radisson Collection Resort, Galle, for another stunning and indulgent stay by the ocean.Warm regards,Eduard SartonGeneral Manager

酒店回复: 亲爱的 Nunno： 非常感谢您抽出宝贵时间分享您的宝贵反馈。我们很高兴听到您喜欢我们酒店的美丽、员工的热情友好以及度假村充满活力和轻松的氛围。得知每一个细节都为您带来真正愉悦的体验，我们感到无比欣慰。 我们的团队致力于为每位宾客创造难忘的时光，从舒适的客房到宁静的海景，再到度假村充满活力而轻松的氛围。我们迫不及待地欢迎您再次光临，享受非凡的住宿体验，让您再次沉浸在我们海滨天堂的美丽、活力和宁静之中。 此致， Eduard Sarton 总经理。

酒店回复: 尊敬的 Pavel Tokmakov： 感谢您在入住后抽出时间分享您的详细反馈。我们很高兴听到您喜欢我们海滨的地理位置，感谢我们团队的热情接待，并在客房强劲的空调和干净的环境中感到舒适。 即便如此，我们对您在入住期间遇到的不便深表歉意。稳定的无线网络和及时的客房清洁是我们的基本期望，我们对此深感抱歉。您的反馈已与我们的 IT 和客房服务团队分享，以确保立即改进。 我们也理解您对我们酒吧和餐厅的价格和税费的担忧。虽然服务费和政府税是斯里兰卡的标准，但我们会努力更清楚地告知您，以避免出现意外。 最后，我们的工程团队正在调查热水间歇性问题，以确保您和我们未来的所有客人都能获得更一致的体验。 我们非常重视您的诚实反馈，并希望有机会再次欢迎您，享受更加顺畅、愉快的住宿体验。 此致， Eduard Sarton 总经理

酒店回复: Dear Valued GuestThank you for sharing your wonderful feedback! We’re thrilled to hear that you enjoyed the stunning 180-degree panoramic view of the Indian Ocean and found the room bright and comfortable. It’s also great to know that our seafood set meal and breakfast selection hit the mark!We appreciate your understanding regarding our service, as we continue to manage staff shortages and we’re constantly working to improve responsiveness. Your kind recommendation means a lot and we hope to welcome you back soon for another memorable stay.Warm regards,Eduard SartonGeneral Manager

酒店回复: 尊敬的 Veekee Ruupani： 感谢您的精彩反馈！我们很高兴听到您喜欢我们美丽的酒店及其优越的海滨位置。 我们非常荣幸地接待您，并期待再次欢迎您光临加勒丽笙精选度假酒店，享受另一段难忘的海滨之旅。 此致， Eduard Sarton 总经理。

酒店回复: Dear Jingxiaoqi,Thank you for your feedback. We're glad you enjoyed the location and surroundings. We apologize for the service delays and appreciate you bringing this to our attention—we're working to improve.We hope to welcome you back for a better experience.Warm regards,Marketing TeamRadisson Collection Galle.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your kind review. We’re delighted to know you enjoyed our facilities, including the restaurants, pools and hot spring bath, as well as the high standards of cleanliness throughout the resort.It’s wonderful to hear that you appreciated the beauty of our private beach and its breathtaking views of both sunrise and sunset it truly is a special place to unwind and reconnect with nature.We hope to have the pleasure of welcoming you back soon for another relaxing and memorable stay by the Indian Ocean.Warm regards,Eduard SartonGeneral Manager