酒店回复: Dear Valued Guest,Thank you very much for sharing such a thoughtful and detailed review. We’re delighted to hear that you enjoyed our facilities, beachside location, and especially the breathtaking sunsets. It’s wonderful to know that our team’s attention to cleanliness and comfort helped make your stay enjoyable, and that you appreciated the dining experiences we offer.We also appreciate your feedback regarding room features and pricing. Your comments are valuable as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back soon for another relaxing stay by the ocean.Warm regards,Eduard SartonGeneral Manager.
5.0分
精选海景房
朋友出游
印度洋的晨曦好美,躺在床上就能看见,哈哈
房间不大,没有牙刷拖鞋,可以问前台要
晚上可能是附近有酒吧间,21点多还点吵闹,不过玩了一天挺累的,一会儿也就睡着了
双泳池,外加泡泡池
早餐,点餐制,含在房间费用里面了,吐司、松饼常会配蜂蜜汁
晚餐,自己点餐在酒店吃的,外加20%税、10%小费,整体价格不低
9 / 16
展开
酒店回复: Dear Chasai,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning morning views over the Indian Ocean and found our pools and à la carte breakfast to your liking.We also appreciate your constructive comments regarding the room amenities and the nighttime noise. While we provide toothbrushes and slippers upon request, we will review ways to make this more convenient for our guests. Regarding noise, we continually work with nearby establishments to ensure our guests can enjoy a peaceful environment.We value your insights, as they help us improve the overall guest experience. We hope to welcome you back for another relaxing stay, where we can make your visit even more comfortable.Warm regards,Eduard SartonGeneral Manager.
酒店回复: Dear M32913****,Wow thank you for such a joyful and enthusiastic review! We are absolutely delighted to hear how much you loved the beauty of the hotel, our brand-new facilities, and the convenience of the location. Your kind words perfectly capture the experience we strive to create stylish, seamless, and memorable from the moment you arrive.It is especially wonderful to know that you enjoyed our restaurant offerings and found the à la carte breakfast both delicious and abundant. Our culinary team will be thrilled to hear your praise, as they take great pride in delivering fresh, thoughtfully prepared dishes each day.Thank you once again for sharing your excitement with us. We truly look forward to welcoming you back to Radisson Collection Resort, Galle, for another stunning and indulgent stay by the ocean.Warm regards,Eduard SartonGeneral Manager
5.0分
精选豪华房-高楼层
朋友出游
原文
翻译由AI提供
酒店很漂亮。员工都很好,也很友善。酒店氛围感十足。整体气氛绝佳。总而言之,我很喜欢。
9 / 17
展开
酒店回复: 亲爱的 Nunno:
非常感谢您抽出宝贵时间分享您的宝贵反馈。我们很高兴听到您喜欢我们酒店的美丽、员工的热情友好以及度假村充满活力和轻松的氛围。得知每一个细节都为您带来真正愉悦的体验,我们感到无比欣慰。
我们的团队致力于为每位宾客创造难忘的时光,从舒适的客房到宁静的海景,再到度假村充满活力而轻松的氛围。我们迫不及待地欢迎您再次光临,享受非凡的住宿体验,让您再次沉浸在我们海滨天堂的美丽、活力和宁静之中。
此致,
Eduard Sarton
总经理。
酒店回复: 尊敬的 Pavel Tokmakov:
感谢您在入住后抽出时间分享您的详细反馈。我们很高兴听到您喜欢我们海滨的地理位置,感谢我们团队的热情接待,并在客房强劲的空调和干净的环境中感到舒适。
即便如此,我们对您在入住期间遇到的不便深表歉意。稳定的无线网络和及时的客房清洁是我们的基本期望,我们对此深感抱歉。您的反馈已与我们的 IT 和客房服务团队分享,以确保立即改进。
我们也理解您对我们酒吧和餐厅的价格和税费的担忧。虽然服务费和政府税是斯里兰卡的标准,但我们会努力更清楚地告知您,以避免出现意外。
最后,我们的工程团队正在调查热水间歇性问题,以确保您和我们未来的所有客人都能获得更一致的体验。
我们非常重视您的诚实反馈,并希望有机会再次欢迎您,享受更加顺畅、愉快的住宿体验。
此致,
Eduard Sarton
总经理
点评来源 Trip.com
5.0分
精选海景房
朋友出游
原文
翻译由AI提供
酒店很漂亮,位置绝佳。就在海滩边上🤩
展开
酒店回复: 尊敬的 Veekee Ruupani:
感谢您的精彩反馈!我们很高兴听到您喜欢我们美丽的酒店及其优越的海滨位置。
我们非常荣幸地接待您,并期待再次欢迎您光临加勒丽笙精选度假酒店,享受另一段难忘的海滨之旅。
此致,
Eduard Sarton
总经理。
酒店回复: Dear Jingxiaoqi,Thank you for your feedback. We're glad you enjoyed the location and surroundings. We apologize for the service delays and appreciate you bringing this to our attention—we're working to improve.We hope to welcome you back for a better experience.Warm regards,Marketing TeamRadisson Collection Galle.
5.0分
一卧室套房全景海景
独自旅行
设施:新酒店,有两个餐厅,两个泳池,一个泡池
卫生:五星
环境:私人海滩,大约有2km,紧靠着印度洋,可以看日落日出,走走散步都很完美
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your kind review. We’re delighted to know you enjoyed our facilities, including the restaurants, pools and hot spring bath, as well as the high standards of cleanliness throughout the resort.It’s wonderful to hear that you appreciated the beauty of our private beach and its breathtaking views of both sunrise and sunset it truly is a special place to unwind and reconnect with nature.We hope to have the pleasure of welcoming you back soon for another relaxing and memorable stay by the Indian Ocean.Warm regards,Eduard SartonGeneral Manager
酒店设施非常好,24年开业的酒店,全部设施很新。推门见海,还有私人海滩,日落时刻非常美丽。晚上还会有蚊虫消杀,整个酒店没什么虫子,很不错。早餐精致,晚餐有餐厅可以点菜,海鲜做的很好,价格不加税不算贵,加上税和服务费后略高(斯里兰卡政府破产后收税贼狠),司机说这个酒店专门给外国人住得,所以税收要高。唯一的缺点是基础房型没有浴缸,不过仍然值得五星好评。
印度洋的晨曦好美,躺在床上就能看见,哈哈
房间不大,没有牙刷拖鞋,可以问前台要
晚上可能是附近有酒吧间,21点多还点吵闹,不过玩了一天挺累的,一会儿也就睡着了
双泳池,外加泡泡池
早餐,点餐制,含在房间费用里面了,吐司、松饼常会配蜂蜜汁
晚餐,自己点餐在酒店吃的,外加20%税、10%小费,整体价格不低
天啊 这家酒店太美了 设施太好了 新开的,去哪里都很方便。 酒店餐厅食物yyds。早餐非常惊艳丰富,单点制~
酒店很漂亮。员工都很好,也很友善。酒店氛围感十足。整体气氛绝佳。总而言之,我很喜欢。
这是一家不错的海滨酒店。优点:员工很有礼貌,入住时有迎宾饮品,酒店区域内没有虫子和壁虎;房间里的空调非常给力。缺点:Wi-Fi经常断断续续,根本没法看电影;好几次我们的房间根本没打扫,每天都得去前台要求打扫;酒吧和餐厅的税费几乎高达30%;淋浴热水时有时无。
酒店很漂亮,位置绝佳。就在海滩边上🤩
酒店还比较新,位置紧邻海边,有自己海滩,景色还挺美。离古城15min车程。有自己独立的停车库,就在酒店的马路对面。旁边还有一家Persian Kitchen的伊朗烤肉不错。
服务的话就很一般,送个冰桶、拖鞋啥的要打好几次电话,最后不得不自己下楼。早饭也比较一般。
另酒店离的海滩边就有高脚渔夫
设施:新酒店,有两个餐厅,两个泳池,一个泡池
卫生:五星
环境:私人海滩,大约有2km,紧靠着印度洋,可以看日落日出,走走散步都很完美
我被迫在这家酒店住了两晚,尽管我一点都不喜欢,本来想住一晚就走。我联系了Trip上的所有人,也试图说服酒店,但没人愿意退款,这真是一次糟糕的经历。
这是一家很棒的新酒店,房间宽敞。泳池区很漂亮,早餐很好吃(餐厅的整体食物也很美味),健身房虽然不大,但有很多新颖的好器械。酒店附近有海龟海滩,还有几家不错的餐厅和酒吧,去加勒也很方便。