酒店回复: Dear Guest,Thank you for the positive feedback about your stay. We would be very happy to welcome you again soonKind regards,Nadine WeitzelHotel Manager
5.0分
豪华房
商务出差
说真的还算不错的酒店了 该有的都有
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酒店回复: Dear Guest,Thank you for your feedback on your stay at the Steigenberger Hotel Munich.We are delighted that you found our hotel to be clean and tidy overall and that it met your expectations of a good hotel. Thank you for taking the time to share your impressions with us.We look forward to welcoming you back on another occasion.Best regardsNadine WeitzelHotel Manager
4.7分
高级优选双人房
朋友出游
华住收购的德国酒店
硬件直逼五星标准 没得说
早餐也非常丰盛完美
周边多逛下免费停车🅿️可以等到
唯一是前台不灵光
急需培训
来之前提前联系了多次要5个双床
到了说只有三个,剩下的干瞪眼
拉扯了半小时
又说0楼有残疾人双床
最终才解决
否则直接可以打0分
还好0层的空高奥利给
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酒店回复: Dear Guest,thank you very much for your detailed feedback. We are delighted that you enjoyed the facilities at our hotel and the breakfast, and that you also highlighted the parking options in the area.We regret the situation you described upon your arrival. The fact that your room requests were not implemented as agreed in advance and that there was such a long and unpleasant clarification at the reception desk is, of course, not in line with our standards. We take your feedback very seriously and will discuss this in detail with the team.We hope that, despite this experience, you will give us another chance to provide you with the service you would expect from a hotel of our category.Best regardsNadine WeitzelHotel Manager
别的地方住的s tei gen berger服务特别好,这家服务有点奇怪,入住时候自助办理入住,专门选择需要每日清扫(因为系统有个选项不清扫给5euro 优惠券),即便选了要打扫房间,不知道为什么系统给我们默认不需要打扫,订了三天每次都略过我们房间,不打扫不补充东西,中间有一次专门打电话给cleaning unit说需要打扫,依然不打扫………无语。但酒店设施很好,房间也很赞,就是入住时候不要用自助系统,那个系统太傻了。本来我们对酒店地理位置房间设施都非常满意超出预期👍,就因为没打扫,需要每次单独给前台打电话让人送过来一些纸巾之类的必需品………这点有点掉价
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酒店回复: Dear Guest,thank you very much for taking the time to describe your impressions in such detail. We are delighted to read that you were very satisfied with the location, facilities, and room, and that your expectations were even exceeded.We regret that there were such significant discrepancies with the room cleaning. The fact that your room was not cleaned despite your selection in the system and even after you specifically requested it is completely unacceptable and does not meet our standards. We will investigate internally to determine why this discrepancy occurred.We also take your feedback regarding self-check-in seriously. For many guests, it is a convenient option, but our reception staff are of course always available to make check-in personal and straightforward.We are sorry that this circumstance marred your otherwise positive stay. We hope that we will have the opportunity to prove that we can do better in the future.Best regardsNadine WeitzelHotel Manager
酒店回复: Dear guest,Thank you very much for your feedback. We would be delighted to welcome you back soon.Best regardsNadine WeitzelHotel Manager
1.0分
豪华房
家庭亲子
卫生:打扫服务恶劣,原本放在床上的衣服被扔在地上,同时纸巾也散落满床
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酒店回复: Dear guest, thank you for taking the time to send us your feedback, we apologize for the inconvenience caused regarding the room cleaning - I have already shared this with our housekeeping so that this can be discussed within the team. We would be happy if you would give us a second chance on another visit. Kind regards Nadine Weitzel Hotel Manager
地铁走路大概7分钟,附近Aldi超市大概1公里15分钟,酒店有配一次性拖鞋,有配烧水壶,这还是加分的,另外干湿分离也加分,环境卫生不错。
说真的还算不错的酒店了 该有的都有
华住收购的德国酒店
硬件直逼五星标准 没得说
早餐也非常丰盛完美
周边多逛下免费停车🅿️可以等到
唯一是前台不灵光
急需培训
来之前提前联系了多次要5个双床
到了说只有三个,剩下的干瞪眼
拉扯了半小时
又说0楼有残疾人双床
最终才解决
否则直接可以打0分
还好0层的空高奥利给
性价比超高,房间很棒,水疗区也很好。
房间干净,整体服务热情,没有体验早餐。不幸的在酒店门口,朋友的包包背偷了,大家要注意安全。
别的地方住的s tei gen berger服务特别好,这家服务有点奇怪,入住时候自助办理入住,专门选择需要每日清扫(因为系统有个选项不清扫给5euro 优惠券),即便选了要打扫房间,不知道为什么系统给我们默认不需要打扫,订了三天每次都略过我们房间,不打扫不补充东西,中间有一次专门打电话给cleaning unit说需要打扫,依然不打扫………无语。但酒店设施很好,房间也很赞,就是入住时候不要用自助系统,那个系统太傻了。本来我们对酒店地理位置房间设施都非常满意超出预期👍,就因为没打扫,需要每次单独给前台打电话让人送过来一些纸巾之类的必需品………这点有点掉价
房间很大,很干净。这个价格在欧洲能住到这种酒店非常不错了,早餐也很好。在我看来唯一美中不足的地方就是洗澡的水流有点小😛
卫生:打扫服务恶劣,原本放在床上的衣服被扔在地上,同时纸巾也散落满床
除了硬件还可以,可以说是一无是处。冰柜是空的,要买水和零食,就需要自己下楼去前台买。咖啡机是坏的,打扫就是擦干水渍和换一下毛巾,每一天的毛巾都是少的,第一天少了擦手巾,最后一天只有一套个人用品。
水只有checkin的第一天才给,投诉后依然坚持不给,五天,我拆五个订单不值得每天一瓶水?且前台的一个印度女接待态度极差!
前台很少接听电话,需要自己下楼找前台。
最后一天问酒店要毛巾,自己跑去前台要,和我说晚点找人送来,近一个小时没动静又打过去过了半小时才送来。给出的反馈是只有白天五点之前有人接电话和送东西。
浴室用着用着发现天花板是漏水的,底垫有黄色污渍,最恶心的是最后一天回到酒店准备洗澡的时候发现擦过的的浴室门上有一根**。。。。
一家漂亮又维护良好的酒店。工作人员非常细心周到,乐于助人。靠近地铁,去市中心非常方便。