酒店回复: Dear Guest,Thank you for the positive feedback about your stay. We would be very happy to welcome you again soonKind regards,Nadine WeitzelHotel Manager

酒店回复: Dear Guest,Thank you for your feedback on your stay at the Steigenberger Hotel Munich.We are delighted that you found our hotel to be clean and tidy overall and that it met your expectations of a good hotel. Thank you for taking the time to share your impressions with us.We look forward to welcoming you back on another occasion.Best regardsNadine WeitzelHotel Manager

酒店回复: Dear Guest,thank you very much for your detailed feedback. We are delighted that you enjoyed the facilities at our hotel and the breakfast, and that you also highlighted the parking options in the area.We regret the situation you described upon your arrival. The fact that your room requests were not implemented as agreed in advance and that there was such a long and unpleasant clarification at the reception desk is, of course, not in line with our standards. We take your feedback very seriously and will discuss this in detail with the team.We hope that, despite this experience, you will give us another chance to provide you with the service you would expect from a hotel of our category.Best regardsNadine WeitzelHotel Manager

酒店回复: Dear Guest,thank you very much for taking the time to describe your impressions in such detail. We are delighted to read that you were very satisfied with the location, facilities, and room, and that your expectations were even exceeded.We regret that there were such significant discrepancies with the room cleaning. The fact that your room was not cleaned despite your selection in the system and even after you specifically requested it is completely unacceptable and does not meet our standards. We will investigate internally to determine why this discrepancy occurred.We also take your feedback regarding self-check-in seriously. For many guests, it is a convenient option, but our reception staff are of course always available to make check-in personal and straightforward.We are sorry that this circumstance marred your otherwise positive stay. We hope that we will have the opportunity to prove that we can do better in the future.Best regardsNadine WeitzelHotel Manager

酒店回复: Dear guest,Thank you very much for your feedback. We would be delighted to welcome you back soon.Best regardsNadine WeitzelHotel Manager

酒店回复: Dear guest, thank you for taking the time to send us your feedback, we apologize for the inconvenience caused regarding the room cleaning - I have already shared this with our housekeeping so that this can be discussed within the team. We would be happy if you would give us a second chance on another visit. Kind regards Nadine Weitzel Hotel Manager