酒店回复: Hello NatalieHH1234, Thank you for choosing Hotel Lela Wilmington and for the high recommendation! We're glad to know you had an overall great stay. As always, safe travels and we look forward to hosting you again soon!
酒店回复: Dear Y6763PTrandys, Thank you for choosing Hotel Lela Wilmington for your quick stay. We're glad you had the opportunity to meet and converse with our overnight team members. We'll be sure to pass along the impact they had on your visit. As always, safe travels and we look forward to your next visit.
5.0分
朋友出游
原文
翻译提供方：Google
Hotel Lela 太棒了！工作人员非常专业热情，尤其是 Rachel。房间非常漂亮，而且他们还为每个人准备了游戏！我们来这里参加婚礼，住在这里让我们在威尔明顿的时光更加美好。10/10 推荐。
We recently hosted a weekend conference at Hotel Lela, and everything about the experience was outstanding! From the very first conversation, the staff was helpful, gracious, attentive, and eager to help us make sure every detail went smoothly. The meeting space was perfect for our group—comfortable, well-equipped, and easy to access. The hotel team made setup simple and supported us throughout the weekend with professionalism and kindness. We especially appreciated the thoughtful touches, like having water and coffee ready each morning, fresh flowers on the tables, comfortable spaces to gather throughout the hotel, and the staff being available to answer any last-minute questions. Several of our attendees also enjoyed meals at Paloma’s, the onsite restaurant, and couldn’t say enough about both the food and the service. It really was excellent! A special thank-you to Rebecca and Jeromi for their hospitality and partnership in making our event a success. Hotel Lela provided not just a great space, but a welcoming atmosphere that made our time together even more meaningful. We look forward to returning in the future!
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酒店回复: Dear T2531KHrichb, Thank you so much for your kind words and for choosing Hotel Lela to host your weekend conference. It was truly a pleasure having your group with us. We’re delighted to hear that every detail from the meeting space and setup to the service and dining experience at Paloma’s exceeded your expectations. Your recognition of our team means a great deal to us. We take immense pride in creating an atmosphere where every guest feels supported, cared for, and inspired to connect. Knowing that your event was both successful and meaningful is the highest compliment we could receive. We sincerely look forward to welcoming you and your attendees back to Hotel Lela in the future.
1.0分
情侣出游
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The hotel is newer and that was nice. Its good that there is only 2 floors. The guest services clerks were outstanding. The female in the restaurant ruined the joy in an instant. She did not want to take our order after being told by another person that we were waiting to order. She is clearly a ******. We were the only people of color in the dining area that only had 4 other whites guest there. We only wanted to order 2 smoothies and it seemed to be a problem for her. As I voiced my concerns to tge front desk clerk, she was unable to locate the kitchen manager. I was given names and emails. We will never return to this hotel. Enough is enough!
9 / 10
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酒店回复: MrMrsReid, Thank you for taking the time to share your feedback. We are sincerely sorry that you left feeling this way. The situation you described was addressed in detail during your stay, and follow-up attempts to speak with you directly afterward were unsuccessful. We want to be very clear that what occurred was not an act of discrimination. Our team takes accusations of ****** extremely seriously, as inclusivity, respect, and equal treatment for all guests and team members are core values that define our culture. We regret that this is how the experience was perceived and truly wish you had allowed us the opportunity to clarify the misunderstanding in person. We remain fully committed to providing a welcoming and equitable environment for every guest, and we appreciate you sharing your perspective so that we can continue to improve communication and service for all.
5.0分
其他
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My stay was great, and what really made it stand out was the team. I had a small HVAC issue in my room, and Ray handled it quickly and professionally. Not only was it fixed, but he went the extra mile and left a thoughtful note with a bottle of wine to apologize for the inconvenience. That kind of service makes you feel genuinely valued, not just like another reservation. Michelle at the bar is amazing. Friendly, attentive, and just has that energy that makes you want to sit down and stay awhile. She’s a gem. And shoutout to the red-haired night front desk associate. I didn’t catch her name, but she was warm, helpful, and welcoming every single time I walked through the lobby. The entire team made the stay feel personal and intentional. That’s rare. Thank you all for the hospitality.
5.0分
其他
Customer Service and bar staff are both exceptional. They will all do anything they can for you! Hotel is immaculate and clean. Definitely a 5 star!
每次去威尔明顿，都让我感觉很棒。这是一个如此宁静而美丽的地方。
酒店位置离downtown不是很远，入住的房间靠近马路，晚点有点吵，对声音敏感的人需要注意
这家酒店真是漂亮又棒！！！我们来这里探亲两天，只住了一晚，但它没有让我和我丈夫失望，感觉就像来到了一个豪华度假村。工作人员非常友好，礼宾人员也非常乐于助人。我们去吃了晚餐，食物非常棒，我和丈夫都同意我们一定会再来，这次会住得更久。强烈推荐这家酒店！！
这次的评价真的值得，只有两个过夜的女孩Deja和Michaela才值得。即使是凌晨3点，她们也非常细心和警觉，回答了我的所有问题，而且她们人很好。Lela那个个子较高的女孩讲的笑话简直就是喜剧。房间很小，外面也关着门，而且酒店的位置也不好，所以要小心。
Hotel Lela 太棒了！工作人员非常专业热情，尤其是 Rachel。房间非常漂亮，而且他们还为每个人准备了游戏！我们来这里参加婚礼，住在这里让我们在威尔明顿的时光更加美好。10/10 推荐。
工作人员很棒，满足了我们的各种需求。酒店很漂亮。我们想用一下黄金模拟游戏系统，他们特意为我们设置好了。我还会再来的。强烈推荐在威尔明顿入住。Rachel 是最棒的！
We recently hosted a weekend conference at Hotel Lela, and everything about the experience was outstanding! From the very first conversation, the staff was helpful, gracious, attentive, and eager to help us make sure every detail went smoothly. The meeting space was perfect for our group—comfortable, well-equipped, and easy to access. The hotel team made setup simple and supported us throughout the weekend with professionalism and kindness. We especially appreciated the thoughtful touches, like having water and coffee ready each morning, fresh flowers on the tables, comfortable spaces to gather throughout the hotel, and the staff being available to answer any last-minute questions. Several of our attendees also enjoyed meals at Paloma’s, the onsite restaurant, and couldn’t say enough about both the food and the service. It really was excellent! A special thank-you to Rebecca and Jeromi for their hospitality and partnership in making our event a success. Hotel Lela provided not just a great space, but a welcoming atmosphere that made our time together even more meaningful. We look forward to returning in the future!
The hotel is newer and that was nice. Its good that there is only 2 floors. The guest services clerks were outstanding. The female in the restaurant ruined the joy in an instant. She did not want to take our order after being told by another person that we were waiting to order. She is clearly a ******. We were the only people of color in the dining area that only had 4 other whites guest there. We only wanted to order 2 smoothies and it seemed to be a problem for her. As I voiced my concerns to tge front desk clerk, she was unable to locate the kitchen manager. I was given names and emails. We will never return to this hotel. Enough is enough!
My stay was great, and what really made it stand out was the team. I had a small HVAC issue in my room, and Ray handled it quickly and professionally. Not only was it fixed, but he went the extra mile and left a thoughtful note with a bottle of wine to apologize for the inconvenience. That kind of service makes you feel genuinely valued, not just like another reservation. Michelle at the bar is amazing. Friendly, attentive, and just has that energy that makes you want to sit down and stay awhile. She’s a gem. And shoutout to the red-haired night front desk associate. I didn’t catch her name, but she was warm, helpful, and welcoming every single time I walked through the lobby. The entire team made the stay feel personal and intentional. That’s rare. Thank you all for the hospitality.
Customer Service and bar staff are both exceptional. They will all do anything they can for you! Hotel is immaculate and clean. Definitely a 5 star!