酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your recent stay at The Proud Karon Beach Phuket – Trademark Collection by Wyndham.We’re pleased to hear that you found the room to be as pictured and that our front desk team was able to assist you with some Chinese language support. However, we’re truly sorry to learn about the inconveniences you experienced, particularly regarding the Wi-Fi connectivity, the in-room air conditioning setup, and the housekeeping service.Please accept our sincere apologies for the issues you encountered, especially the concerns with the bathroom mat and toothbrush. This is certainly not the standard we aim to uphold, and we have already shared your comments with our housekeeping team for immediate review and retraining where necessary.Regarding the Wi-Fi, we understand how important stable internet access is, and we are currently working with our technical team to improve both connectivity and coverage throughout our property.We value your honest feedback, as it helps us identify areas for improvement and deliver better experiences in the future. We hope you will consider giving us another opportunity to welcome you back and provide you with a more seamless and enjoyable stay.Sincerely yours,Management TeamThe Proud Karon Beach Phuket – Trademark Collection by Wyndham
酒店回复: Dear Value Guest,Thank you very much for taking the time to share your detailed feedback with us. We truly value your observations, as they help us to continually improve our services and facilities.We are glad to hear that you found the elevator access convenient. At the same time, we sincerely apologize for the inconveniences you experienced regarding the layout of the lobby, room design, bathroom door, and breakfast variety. Your comments have been shared with our management team for review and improvement.Regarding the fixed clothes hanger, we appreciate your remarks and will take this into consideration as we look at ways to enhance guest comfort and convenience.We understand that your stay may not have met your expectations, but we hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
大堂很漂亮，距离海滩大概走路8～10分钟，门卫、前台、接待都超级好，特别是门卫！！
设施：设施便利，该讲的注意事项前台都会跟你讲清楚，很详细
卫生：卫生很不错，这几天住下来也没什么不好的地方，但是感觉房间里面水压有时候不稳定
服务：服务没得说，超级棒👏
服务态度很好，特别是Nance。个人遇到的前台及其他工作人员都很热情 态度非常友善，并没有遇到评论中的区别对待中国人或歧视，遇到区别对待可能是那些人的英文程度不高 不懂沟通吧，反正英文有点基础的话不会有问题。
房间中等大小，硬件设施都不错，有洗漱用品，卫生也很好，水干净 不黄，热水也很够。地段的话就一般吧（主要房价便宜），走去海滩大概十分钟，最近的711走五分钟。
缺点就是房间隔音不算好，运气不好的话隔壁房可能半夜会大声放音乐，打扰睡眠。
还有各位要小心床脚！路过的时候不要踢到了！！！第一天入住脚趾头不小心踢到 指甲盖都掀起来了，各位自己小心点!
带孩子去 想着先玩卡伦沙滩就选择这家酒店 房间和其他入住者发布的一样 很适合带低龄娃的家长 可以自己煮点吃的给孩子 附近应该十分钟内有7-11 可以买东西 去沙滩过马路走人行道也可以到 体验感不错 没坐免费接驳巴士 哈哈哈 计划满满了
一个人去普吉过生日，感谢酒店在房间准备的小惊喜
卫生：酒店很干净
设施：很齐全 很新 空间很大 离海滩走路不到十分钟
服务：工作人员服务都很好，会很耐心介绍设施，帮你拿行李
总体超出预期，但是设施设备确实老旧，酒
房间有些味道，其他无可挑剔。
房间和图片一致，不过就是因为房间里家具多，所以显得拥挤。
前台有人会一些中文，简单的交流是可以的。但比如遇到房间没有网络，可能就不太容易说清楚了。房间的网络是真的很差，酒店给我的wifi我连不上，用我自己的流量显示3G。
第2晚的续房打扫，这国外和国内肯定不一样我理解，但1卫生间的洗澡脚垫没换，2第一晚用的牙刷上面缠了毛发（所以极可能打扫阿姨是用我们自己的牙刷做了卫生。
房间的2个空调，都很有意思。一个是侧对着床，一个是正对着床，晚上睡觉肯定不敢全开（对热很敏感的需要注意……
总的来说，这是一家不错的酒店，也挺新的。房间空间很大，但塞满了各种物品和家具，导致活动空间有些紧凑。位置稍微偏离主街，但开车5分钟或者步行15-20分钟就能到达热闹的卡伦主街。总的来说，对这次住宿很满意。
酒店地理位置优越，步行即可到达海滩、7-11便利店和按摩店。房间干净舒适，设施齐全。游泳池很棒，可惜泳池酒吧关门了，虽然有欢乐时光的促销牌子。早餐还行，但种类有限，而且办理入住时工作人员没有告知我们早餐的地点和开放时间。Foliage餐厅的晚餐没有开放，但客房服务的披萨很好吃。Cupz咖啡馆的价格偏高，和品质不符。酒店提供停车位，但车道有点窄。
酒店位置有点尴尬，有一个大斜坡，还好出现可以电梯到负一楼，大堂很小，房间看着大，但也有点拥挤，卫生间的门有点鸡肋，开门不方便 影响其他人用洗脸盆，早餐一言难尽，没啥可吃的，同价位可以选择其他酒店，单纯过度的到也没啥问题！第一次碰到衣架是固定在衣柜里的 ！
非常满意！工作人员服务特别好，房间又新又干净，设施也很齐全。出行方便，不到5分钟就能走到卡伦海滩，附近还有咖啡馆和很多其他景点。酒店有儿童泳池和成人泳池，还有儿童俱乐部，早餐种类也很丰富。非常适合来这里度假。如果有机会，强烈推荐大家来住！