酒店回复: Good day Jose. Thank you for your perfect rating and kind feedback! We’re glad to know everything met your expectations and that you had a pleasant stay. We appreciate your support and look forward to welcoming you back again soon.All the best!! Guest Service Team
4.0分
家庭亲子
原文
翻译提供方：Google
美好的
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酒店回复: Good morning, Mary. Thank you for taking the time to share your feedback and for rating your stay an 8/10. We’re glad to hear that you had a pleasant experience overall. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your stay and hope to welcome you back soon!Kindest Regards. Guest Service Team
1.0分
其他
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I’ve stayed here a couple times now and never had an issue until now. The staff was friendly as all get out, but the issue lies within the room. First off there was pink stains within the toilet, the door to the room would not fully shut and seal. This allowed the outdoor air to seep into the room. This also allowed for ants and other bugs to move into the room as well. When I first walked in I noticed ants climbing all over the fridge, sink and corners of the walls along with a spider with a web in the upper left corner of the room above the sink. I was extremely disappointed given past experiences and after being bitten by ants while trying to sleep it was unfortunate. I hope it was a bad stay and will be willing to give my business to them in the future, but this stay left a bad taste in my mouth.
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酒店回复: Good day Robert. Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your recent stay. What you described is not reflective of our usual standards, and we regret that this stay did not meet the level of comfort and cleanliness you’ve experienced in the past. We appreciate your kind words about our staff and your willingness to give us another opportunity. Please know that we are addressing the maintenance and pest concerns you mentioned to ensure this does not happen again. We value your continued trust and hope to provide you with the excellent experience you’ve come to expect on your next visit. Warmest Regards. Guest Services Team
1.0分
其他
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The first room I stayed in was giving off a sewer smell 5 o’clock in the morning woke me up out of my sleep then I went out for the day came back and it smelled and worst to the point our room had to get moved. The next room I left a wash clothes on the sink and by the morning it was filled with ants all over the sink and washcloth. The pillows was flat no type of comfort or support and they only gave us 3 pillows very unpleasing I would not stay here again. I stayed 3 nights and I was not at all pleased
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酒店回复: Dear Valued Guest. Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The issues you mentioned regarding the room odor, cleanliness, and comfort of the bedding do not reflect the high standards we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are promptly addressed and do not occur in the future. We truly regret that your experience fell short of expectations and appreciate you bringing these matters to our attention so we can make the necessary improvements. We value your feedback and hope you might consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Kindest Regards. Guest Service Team
5.0分
其他
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Shakira gave great service. The room was clean an it was pretty quiet during my stay next to some of everything in OP. Will definitely book here again if ever needed. The reviews didn’t lie. Best Rooms for your buck. And the cherry on top is Shakira! Thank you again!
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酒店回复: Hi Darius. Thank you so much for your excellent rating and wonderful feedback! We’re beyond elated to hear that you enjoyed your stay and appreciated the cleanliness, convenient location, and quiet atmosphere. Your kind words about Shakira’s excellent service truly means a lot — we’ll be sure to share your compliments with her. We’re glad we could exceed your expectations and look forward to welcoming you back whenever your travels bring you to the area again! All the best to you. Guest Service Team
1.0分
其他
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Never Again!
The room had been cleaned, however it didn’t feel squeaky clean, and there were roaches. Upon check-in, the front office staff made me feel like I was bothering him versus happy to help. I would like to also note that the TV and Wi-Fi did not work the entire time we were there I also would like to note that online it says there’s a $20 deposit and it was definitely $50. I also would like to note that the $50 deposit charge went through on my account and is no longer pending, so I don’t think they have any intentions of giving it back so now I have to dispute it. If you’re looking for a quick cheap place to lay your head and do nothing else then it’s the perfect place if you don’t care about being uncomfortable or dealing with bugs.
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酒店回复: Mr. Candice Thank you for staying at Rodeway Inn Orange Park and your feedback. We apologize for the inconvenience you experienced at our place. Incidental deposit is normally refunded at the time of check out and usually take 3-5 business days to show up in your account. We have addressed the issue and taken care of it. Looking forward to seeing you on your next visit.
5.0分
其他
Checking in was a breeze! Room was clean and front desk clerk was great!
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that check-in was quick and easy, your room was clean, and that our front desk team made a great impression. Your comfort and satisfaction are our top priorities, and feedback like yours truly means a lot to us.We appreciate you choosing the Rodeway Inn and look forward to welcoming you back on your next stay!
5.0分
其他
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Wonderful Stay
Quite possibly one of the best stays I’ve had in Jacksonville. I’m down there at least once a month & have stayed at quite a few hotels. This one was clean, comfortable, and I felt safe! Plus the price is great!
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酒店回复: Hi Krystal. We thank you so much for taking the time out to leave us a review and for your excellent rating. We’re thrilled to hear that you felt comfortable, safe, and well taken care of during your stay with us. It means a lot that you chose us among the many hotels in Jacksonville, and we look forward to welcoming you back next time you’re in town!
还不错，他们还有一种按周出租的房型叫“禅意房”，所以它其实就是Rodeway酒店，也可以叫“禅意酒店”。
床垫很脏，地板也没扫，冰箱也是脏的，房间里没微波炉，也没灯泡。毛巾不知道用了多少年了。你们可以做得更好些，没人愿意花钱睡在肮脏的床垫上，脏镜子、脏水槽，不过浴缸还行。
很好，一切都很好。
美好的
I’ve stayed here a couple times now and never had an issue until now. The staff was friendly as all get out, but the issue lies within the room. First off there was pink stains within the toilet, the door to the room would not fully shut and seal. This allowed the outdoor air to seep into the room. This also allowed for ants and other bugs to move into the room as well. When I first walked in I noticed ants climbing all over the fridge, sink and corners of the walls along with a spider with a web in the upper left corner of the room above the sink. I was extremely disappointed given past experiences and after being bitten by ants while trying to sleep it was unfortunate. I hope it was a bad stay and will be willing to give my business to them in the future, but this stay left a bad taste in my mouth.
The first room I stayed in was giving off a sewer smell 5 o’clock in the morning woke me up out of my sleep then I went out for the day came back and it smelled and worst to the point our room had to get moved. The next room I left a wash clothes on the sink and by the morning it was filled with ants all over the sink and washcloth. The pillows was flat no type of comfort or support and they only gave us 3 pillows very unpleasing I would not stay here again. I stayed 3 nights and I was not at all pleased
Shakira gave great service. The room was clean an it was pretty quiet during my stay next to some of everything in OP. Will definitely book here again if ever needed. The reviews didn’t lie. Best Rooms for your buck. And the cherry on top is Shakira! Thank you again!
Never Again!
The room had been cleaned, however it didn’t feel squeaky clean, and there were roaches. Upon check-in, the front office staff made me feel like I was bothering him versus happy to help. I would like to also note that the TV and Wi-Fi did not work the entire time we were there I also would like to note that online it says there’s a $20 deposit and it was definitely $50. I also would like to note that the $50 deposit charge went through on my account and is no longer pending, so I don’t think they have any intentions of giving it back so now I have to dispute it. If you’re looking for a quick cheap place to lay your head and do nothing else then it’s the perfect place if you don’t care about being uncomfortable or dealing with bugs.
Checking in was a breeze! Room was clean and front desk clerk was great!
Wonderful Stay
Quite possibly one of the best stays I’ve had in Jacksonville. I’m down there at least once a month & have stayed at quite a few hotels. This one was clean, comfortable, and I felt safe! Plus the price is great!