酒店回复: Dear YangmieMia,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
酒店回复: Dear Guest,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
酒店回复: Dear Guest,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
酒店回复: Dear Turbomei,Thank you very much for staying with us and for taking the time to provide such detailed feedback. We’re truly pleased to hear that you appreciated our quiet location, the cleanliness of our facilities, and the quality of the afternoon tea.We are, however, sincerely sorry for the inconveniences you experienced during your stay. Regarding the deposit, we apologize for the lack of clarity during check-out and will reinforce our procedures to ensure a smooth handover and provide receipts consistently.We also apologize for the room type mismatch. While we do our best to accommodate guest preferences, we understand that your request should have been better prepared in advance. We will improve our communication and booking process to avoid such misunderstandings in the future.Concerning the housekeeping on the extended stay night, we are very sorry that the cleanliness did not meet expectations. Your comments about the towels, toothbrush color, and linen quality have been shared with our housekeeping team for immediate review and action. In addition, we will inspect and resolve any issues related to air-conditioning leakage.Your feedback is invaluable and helps us continuously improve our guest experience. We truly hope to have the opportunity to welcome you again and show you the improvements we are making.Warm regards,Katerawee ThepprachumGeneral Manager
酒店回复: Dear Lvyoudenvrenzuimei,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
两种房型都住了,有带私人按摩池,感受好,服务设施,地理位置都很好,出来就是塔佩门,女子监狱按摩中心,星巴克,特别喜欢直通泳池,随时可以游泳
酒店位置很优越,离塔佩门步行3分钟左右即到!周日夜市也在附近。房间面积也比较大了,干净!游泳池稍小一些!
这家温馨的精品酒店靠近塔佩门,吃饭、逛夜市和按摩都超级方便。虽然酒店不大,但健身房、泳池和餐厅这些基本设施一应俱全,只是规模小了点。我特别喜欢晚饭后去健身房锻炼,因为那里开到午夜。房间装饰得很漂亮,尤其是浴室的蓝色墙砖,但木质固定装置可以再干净些。早餐全是素食,如果你不是素食主义者,可能不太适合。另外,建议避开酒店的水疗中心——有些员工不专业,而且房间里的床单有明显的油味。
酒店工作人员非常好!因为上午安排的一日团没注意时间,来不及退房,一直很担心。联系了酒店,免费给我们延迟到了三点退房,非常人性化。房间也非常干净明亮 房间带的小泡池太舒服了 还有按摩功能,可惜行程全部安排好了只住了一晚。下次再来清迈一定还会选这家!
我们有一群人住在这家酒店。酒店服务很棒。房间很安静,我们晚上睡觉完全不会被外面的噪音打扰。我们特别喜欢酒店餐厅的素食菜肴,味道出奇地好。这次酒店之旅我们几乎有四餐都在那里解决的。我强烈推荐所有素食爱好者住这家酒店,并品尝他们的素食。
我预订这家酒店就是冲着泳池来的,泳池很棒,我可以直接开门跳进去。不过,房间有点潮湿,我住的两晚都没睡好,我觉得可能是酒店管理层为了节约能源,空调没有一直开着。
这次住宿另一个亮点是纯素早餐,餐厅和食物都超级棒,味道很好。我非常喜欢 :)
但是,在我入住的最后一天,我在酒店外面把钥匙弄丢了。午夜回到酒店前台,想告诉前台工作人员我的旧钥匙丢了,请他们注销并给我一张新钥匙。结果,工作人员说的第一句话竟然是……“新钥匙要收200泰铢”……天哪……我真没想到这么好的酒店会给客人这样的回复。“太冷漠了,一点帮助都没有,好像只想尽快打发我走”。我也很怀疑他到底有没有注销我之前的钥匙,因为他根本没把我说的当回事。所以,我回到房间后一直把安全锁锁着。因为我可不想半夜看到一个陌生人站在我床尾。
环境很赞,入住包含了早餐和晚餐,泳池有恒温的,非常适合带小朋友,走出去就是塔佩门,还有各种小店打卡,最有名的帽子店,SPA店都很方便,离落日餐厅也非常近!
办理入住手续很顺利,在去房间的路上,工作人员介绍了酒店设施、早餐时间以及泳池开放时间。酒店位于一条小巷里,但步行几分钟即可到达主干道。我们预订的是家庭房,三个大人住也很宽敞。早餐是亮点,所有菜品都很美味。
好的地方:酒店位置好,旺中取静,泳池水质干净,公区卫生及客房卫生比较到位,下午茶精致,味道不错。
不好的地方:1、办理入住时,两个男的工作人员要收2000押金,但没有提供押金单据,导致今天办理退房时(其他工作人员)交接流程不清楚,拖延了我们的退房时间。2、房间提前了半个月预定,我已备注要双床房,但到后房间是大床的,明明可以提前按客人要求做好准备的事情,一开始还推脱说靠近泳池的房间都是大床的,(如果情况属实,你们应该在房型介绍明确写明大床房而不是大床或双床)表扬携程响应速度快。后来还是按我要求在原房按双床房重新布置)3、续住房晚的卫生不够细致、镜子、浴室用过的毛巾没有在第二天清洁房间的工作没有及时收拾。客房供应的牙刷,两个牙刷颜色一样的,不便于客人区分。房间空调有出现滴水情况,见下图。4、床上用品破洞、浴巾有拉丝情况,酒店布草要及时更换哦。
第一次来清迈攻略了几间酒店,最终选择了安蔚塔佩酒店,色调蓝白是我喜欢的度假风,显得舒爽,一到酒店服务员非常热情,房间干净又大,还有阳台晒衣服。有新旧楼,就在两对面。酒店近塔佩门。步行就到,非常方便。酒店早餐是吃斋的,品种都还不错。食材新鲜。这次来清迈。整体感觉非常愉悦。