On the plus side, the shower pressure was strong enough to get a great massage, but in general the place was filthy and seemed like more of a halfway house for recovering ******* or inmates. Also, there was loud music and people banging around all night long.
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酒店回复: Dear mike, Thank you for your feedback. We’re pleased to hear that you enjoyed the shower pressure. However, we regret that the overall environment and cleanliness did not meet your expectations for comfort. Guest well-being is important to us, and we maintain security on our property. Our front desk team is always available to address any concerns and assist in enhancing your stay. We appreciate you sharing your experience and hope you will consider giving us another opportunity to provide you with a better visit.Sincerely,Hotel Management
1.0分
其他
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Not worth the money saved
Honestly one of the worst stays in a hotel I've had in a while. First of all, it was clean ish. As in, at first glace it looks fine, but as you look more closely, you realize they cut corners to get it done - hair still in the tub, corners of the floor thick with dust and grime, walls covered in dirty foot prints. Second, they have a reallt seedy longterm group of folks staying here. And theyre always outside of every entrance smoking so you always have to walk through smoke to get in or out of the building. All of this wouldn't have been so bad if not for the dogs barking in rooms all day or being woken up to the screaming of a domestic dispute at 1 am. You could not pay me to stay here again. Believe me, spend $50 extra and stay somewhere in a different part of town.
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酒店回复: Dear Samantha, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered during your stay, from the condition of the room to the disruptions that impacted your comfort. This is not the level of quality or environment we aim to provide, and we understand your disappointment. Please be assured that your concerns are being taken seriously, and we are working to enhance both our accommodations and overall guest experience. We value your feedback and hope you will consider giving us another opportunity in the future to provide a stay that better reflects our commitment to comfort, cleanliness, and guest care.Sincerely,Hotel Management
1.0分
其他
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Elevator didn’t work we had to carry all of our luggage by stairs , lock on door didn’t work , cops show up at hotels looking for someone,will not stay here again ever !!!
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酒店回复: Dear Radek,We’re sorry your visit was impacted by several challenges that disrupted your comfort. We understand how vital accessibility, security, and a welcoming atmosphere are to our guests, and it’s clear that we fell short during your stay. Please know that we are committed to addressing the building maintenance and operational issues you encountered, so that future guests can enjoy a more seamless experience. We appreciate you taking the time to share your perspective, as it helps us continue working toward better service. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
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Did not stay
Elevator broken down and only stairs available, too much to carry up stairs and my wife could not climb the stairs. Ended up not staying and found another hotel.
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酒店回复: Dear Dan,Thank you for sharing your experience. It’s truly unfortunate to hear that the situation impacted your plans, especially given the difficulty it caused for your wife. Accessibility is a priority, and your feedback highlights the importance of ensuring consistent service availability. While it's regrettable that things did not go as expected, your comments serve as a reminder of where attention is needed. We genuinely hope for an opportunity in the future to provide a more seamless and accommodating visit.Sincerely,Hotel Management
3.0分
其他
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Below average.
The condition of the first floor is unbearable. The fact that people stay with pets for a long time, don't clean after them, and the smell is horrendous. The carpet in the hallways is just nasty. Luckily, we stayed on the second floor, where the carpet was slightly better, but the smell was still there. The rooms also didn't ave ANY basic dishes, basic condiments. Never recommending this place to anyone for any reason.
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酒店回复: Dear Marina,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay was impacted by the condition of the common areas and the overall atmosphere. Cleanliness and guest comfort are priorities, and your concerns have been shared with the appropriate teams for prompt review. Regarding kitchen amenities, these are available at the front desk and can be requested at no additional cost. We apologize if this was not communicated clearly. We regret any inconvenience and appreciate your feedback, as it helps guide improvements.Sincerely,Hotel Management
5.0分
其他
Overall the stay was good for a last minute stay. Clean, good neighborhood and close to restaurants. Would stay again if we were in the area.
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酒店回复: Dear Christopher,We are delighted to hear that your last-minute visit turned out to be a pleasant experience! It’s great to know that the surroundings and convenience worked well for you. The team at Extended Stay America appreciates your kind words, and we’d be happy to welcome you back anytime you are nearby. Thanks for choosing us—we look forward to seeing you again!Sincerely,Hotel Management
2.0分
家庭亲子
Room was good but the halls smelled terrible. Tons of rats in the parking lot,we worried about them getting into our car.
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酒店回复: Dear Mitch,Thank you for sharing your feedback. We are glad to hear the room met your expectations, but we are genuinely sorry for the concerns you experienced during your stay. The issues you mentioned are being taken seriously and have been reported to the appropriate teams for immediate attention. Your comfort and peace of mind are of the utmost importance to us. We hope you’ll consider returning, giving us a chance to provide a significantly better experience.Sincerely,Hotel Management
2.0分
其他
Second time in a row there was no one to check me in and had to wait. My bed frame was super loose and the room smelled strongly of smoke.
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酒店回复: Dear Brandon,Thank you for your honest feedback. We sincerely apologize for the delay you experienced at check-in and the discomfort caused by the room conditions. We understand how frustrating that must have been, especially as this was not your first time facing such issues. While some situations may be challenging at the moment, your experience highlights areas where we need to improve. We are actively working to improve our service and accommodations and genuinely hope you'll consider giving us another opportunity to provide a more seamless and comfortable stay in the future.Sincerely,Hotel Management
3.0分
其他
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The carpets were dirty in the hallway .the maintenance man was rude the air conditioning worked good no night attendant to check us in at midnight had to wait for about 39minutes for the answering service to call n keep calling someone to come check us in.satscfree breakfast all that it was was two different kinds of instant oatmeal packs and coffee .the shower was great the bathroom was clean .nice that they don't charge for incidentals.laubdry was 4.25 a load to wash and 4.25 a load to dry .a full load did get dry .so that was nice and there was a lot of washers and dryers.
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酒店回复: Dear Terry,Thank you for sharing your feedback. While we are glad to hear certain aspects of your stay were satisfactory, we sincerely apologize for the delays at check-in, concerns with cleanliness, and any interaction that felt unprofessional. Your experience is important to us, and we are addressing these issues to serve our guests better. We truly appreciate your input and hope you’ll consider giving us another opportunity to provide a more seamless and welcoming visit in the future.Sincerely,Hotel Management
房间不错，还有灶台，房间也很大，前台很热情，位置很方便，总体感觉不错，下次来还打算住这里，相当不错的体验。
On the plus side, the shower pressure was strong enough to get a great massage, but in general the place was filthy and seemed like more of a halfway house for recovering ******* or inmates. Also, there was loud music and people banging around all night long.
Not worth the money saved
Honestly one of the worst stays in a hotel I've had in a while. First of all, it was clean ish. As in, at first glace it looks fine, but as you look more closely, you realize they cut corners to get it done - hair still in the tub, corners of the floor thick with dust and grime, walls covered in dirty foot prints. Second, they have a reallt seedy longterm group of folks staying here. And theyre always outside of every entrance smoking so you always have to walk through smoke to get in or out of the building. All of this wouldn't have been so bad if not for the dogs barking in rooms all day or being woken up to the screaming of a domestic dispute at 1 am. You could not pay me to stay here again. Believe me, spend $50 extra and stay somewhere in a different part of town.
Elevator didn’t work we had to carry all of our luggage by stairs , lock on door didn’t work , cops show up at hotels looking for someone,will not stay here again ever !!!
Did not stay
Elevator broken down and only stairs available, too much to carry up stairs and my wife could not climb the stairs. Ended up not staying and found another hotel.
Below average.
The condition of the first floor is unbearable. The fact that people stay with pets for a long time, don't clean after them, and the smell is horrendous. The carpet in the hallways is just nasty. Luckily, we stayed on the second floor, where the carpet was slightly better, but the smell was still there. The rooms also didn't ave ANY basic dishes, basic condiments. Never recommending this place to anyone for any reason.
Overall the stay was good for a last minute stay. Clean, good neighborhood and close to restaurants. Would stay again if we were in the area.
Room was good but the halls smelled terrible. Tons of rats in the parking lot,we worried about them getting into our car.
Second time in a row there was no one to check me in and had to wait. My bed frame was super loose and the room smelled strongly of smoke.
The carpets were dirty in the hallway .the maintenance man was rude the air conditioning worked good no night attendant to check us in at midnight had to wait for about 39minutes for the answering service to call n keep calling someone to come check us in.satscfree breakfast all that it was was two different kinds of instant oatmeal packs and coffee .the shower was great the bathroom was clean .nice that they don't charge for incidentals.laubdry was 4.25 a load to wash and 4.25 a load to dry .a full load did get dry .so that was nice and there was a lot of washers and dryers.