酒店回复: Prezado hóspede,Agradecemos por compartilhar seu feedback após sua estadia no Red Roof Inn Grand Junction. Sempre nos esforçamos para proporcionar uma experiência impecável e confortável a todos os nossos hóspedes e lamentamos saber que você não ficou satisfeito com a limpeza e que o estado da propriedade não atendeu às suas expectativas.Nosso objetivo é proporcionar a você uma experiência excepcional no Red Roof. Será um prazer recebê-lo novamente no futuro para demonstrar os avanços positivos que temos feito para aprimorar sua experiência conosco.Atenciosamente,HannahGerenciamento do Red RoofEspecialista em RediResponse
There are microwaves and mini fridge in pictures and listed in what was included but not actually in rooms. One room the door didn’t latch so I had to get a new room. The rooms seemed to be “half- assed cleaned, the floor wasn’t swept and bathtubs were not cleaned out, and the bedding on one of the two beds was not clean/ changed. I think the housekeeping needs a lot of improvement.
The front desk staff were great and very understanding and accommodating. They were very nice and welcoming and easy to talk to.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Grand Junction. We are sorry to hear about the problems you encountered with your room's cleanliness and the missing amenities. I have researched your reservation and verified that you booked a 2 Queen Beds Smoke Free, which does not come with the said amenities. For a better experience in the future, we highly suggest booking a Deluxe 2 Queen Beds Smoke Free. However, we a re glad to know that our staff were helpful and accommodating. Providing a great experience for our guests is always our top priority. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
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Room was pretty clean. Bed was great! Toilet didn't flush. No shampoo! Grounds were disgustingly ... trash was overflowing and cigarette butts everywhere. Dirty!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Junction. We're happy to hear that you found your room clean and comfortable. However, we are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the toilet and shampoo you described. We will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
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This was honestly the worst hotel stay I can remember. The woman at the front desk was nice, but I checked into my room and went from disappointed to disgusted to alarmed pretty quickly--there were not enough towels and the bathroom was not clean, which is one thing, but there was literally s**t on the floor. I went back with pictures and was moved to a different room, where I discovered that the shower curtain rod was barely attached to the wall--loose and sagging. I was really tired and not dying to move all my stuff again but I went back to report on the shower curtain thing (because I did not want to get charged for that) and the woman just rolled her eyes and said yeah, we know about that but maintenance has not gotten around to fixing it. Later I discovered that the heater did not work and I was freezing, but was already in bed and just didn't feel like trying to get help (which I didn't expect would be forthcoming anyhow). I realize this is a cheap motel and I didn't have high expectations, but...ugh.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Grand Junction. I am sorry to hear about the issues you experienced during your stay. It's disheartening to learn of the cleanliness problems in your initial room and the subsequent issues with the shower curtain and heater. We deeply regret that our standards fell short of your expectations, and we appreciate you bringing these matters to our attention. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
挺好，挺方便的酒店，性价比超高
一切都很满意。
地理位置绝佳
我喜欢这里宠物可以免费入住，这简直太棒了！
服务友好，房间干净。还允许带狗。位置很好找。
酒店设施需要翻新和清洁。外部清洁不彻底，地板上有碎骨头和食物残渣。
樓梯破舊生鏽，很怕踩破
There are microwaves and mini fridge in pictures and listed in what was included but not actually in rooms. One room the door didn’t latch so I had to get a new room. The rooms seemed to be “half- assed cleaned, the floor wasn’t swept and bathtubs were not cleaned out, and the bedding on one of the two beds was not clean/ changed. I think the housekeeping needs a lot of improvement.
The front desk staff were great and very understanding and accommodating. They were very nice and welcoming and easy to talk to.
Room was pretty clean. Bed was great! Toilet didn't flush. No shampoo! Grounds were disgustingly ... trash was overflowing and cigarette butts everywhere. Dirty!
This was honestly the worst hotel stay I can remember. The woman at the front desk was nice, but I checked into my room and went from disappointed to disgusted to alarmed pretty quickly--there were not enough towels and the bathroom was not clean, which is one thing, but there was literally s**t on the floor. I went back with pictures and was moved to a different room, where I discovered that the shower curtain rod was barely attached to the wall--loose and sagging. I was really tired and not dying to move all my stuff again but I went back to report on the shower curtain thing (because I did not want to get charged for that) and the woman just rolled her eyes and said yeah, we know about that but maintenance has not gotten around to fixing it. Later I discovered that the heater did not work and I was freezing, but was already in bed and just didn't feel like trying to get help (which I didn't expect would be forthcoming anyhow). I realize this is a cheap motel and I didn't have high expectations, but...ugh.