酒店回复: Olá Samuel, Obrigado por reservar um momento para responder à nossa pesquisa. A equipe do HomeTowne Studios Lancaster e eu agradecemos sua pontuação de 10/10 após sua estadia. Nosso objetivo é proporcionar uma experiência positiva para todos os nossos hóspedes e estamos felizes que você tenha ficado satisfeito com sua estadia. Seu feedback é valioso! Considere adicionar mais comentários à sua pesquisa para destacar suas experiências positivas e sugestões de melhoria.Na sua próxima estadia, caso tenha algum problema conosco, entre em contato com nossa recepção imediatamente para que possamos cuidar do problema e garantir sua satisfação. Obrigado novamente e esperamos que você nos visite novamente em sua próxima viagem! Atenciosamente,AnnRed Roof Management Especialista em RediResponse
5.0分
家庭亲子
原文
翻译提供方：Google
这超出了预期。
1.0分
其他
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Pass on this hotel
We checked in and checked out less than 10 minutes later. Booked two rooms for our family. First room had no working manual lock and bed comforter was stained. Second room smelled of rotting fish.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Lancaster. It is disheartening that the rooms were not up to standard, with a malfunctioning lock, stained comforter, and an unpleasant odor.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
The property was ok. The room ok but for a home suite could use a loveseat or two recliners.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest review. We appreciate your comments regarding your recent stay at the HomeTowne Studios Lancaster. We are glad to hear that you found the property to be adequate and we appreciate your comment about additional seating options like a loveseat or recliners. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Once again, we appreciate you for sharing your experience with us. We would love to see you soon at Red Roof, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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The staff were very rude. There were no towels for the pool, not enough towels in the bathroom or toilet paper, and there were crumbs on the floor in the kitchen area when we arrived.
2.0分
其他
Disgusting
No food options at all. Totally discussing bathroom, they didn’t clean around the toilet there was human feces on the floor.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Lancaster. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with unclean bathroom and no food options. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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I really wanted to rate this hotel high but it is extremely dated and worn. Yes everything functions but dear management, it’s time. Gut out the rooms and reface it. There is enough tourism in the area that you can afford to reconstruct. The staff were extremely friendly. The hotel is in the heart of where you want to be but I wouldn’t come back. The room reeked of over use, the towels were like Ajax pads, the carpet is older then dirt, I’m grateful it was only for one night that I needed the room.
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酒店回复: Dear Marie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your 6/10 experience at the HomeTowne Studios Lancaster. We are glad to hear you were somewhat comfortable with your stay and it's convenience. We are continuously working to improve our guest experience, and your comments are valuable in helping us identify areas for renovation and upgrades. We aim to provide a comfortable and modern environment for all our guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof. Thank you again for sharing your experience with Red Roof. We look forward to seeing you in the future here or another one of our locations to provide you with a better stay.Sincerely, ShemarRed Roof Management RediResponse Specialist
1.0分
家庭亲子
Waited 15 min. For someone to come to the front desk to be checked in. Fire alarm going off at least 10 times that evening.
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酒店回复: Dear David,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Lancaster. I am sincerely sorry to hear about the unacceptable wait time you experienced at our front desk and the repeated fire alarm disruptions during your stay. This falls far short of the service standards we aim to provide, and I understand your frustration. Please accept my apologies for the inconvenience and discomfort this has caused you.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JoeRed Roof ManagementRediResponse Specialist
2.0分
其他
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The room was not clean, there was no smart TV remote, the bed was uncomfortable and noisy. The shower head was broken; the dispensers were broken and filled with the wrong things (lotion in the soap dispenser). Overall, do not recommend staying here unless you don't care about the room and just need a cheap place to sleep.
5.0分
家庭亲子
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I liked the fact that it had a kitchenette. I didn't like that it really didn't have a closet or safe to put valuables in, but i only stayed overnight so it wasn't a problem. Overall, I liked it.
没有什么
这超出了预期。
Pass on this hotel
We checked in and checked out less than 10 minutes later. Booked two rooms for our family. First room had no working manual lock and bed comforter was stained. Second room smelled of rotting fish.
The property was ok. The room ok but for a home suite could use a loveseat or two recliners.
The staff were very rude. There were no towels for the pool, not enough towels in the bathroom or toilet paper, and there were crumbs on the floor in the kitchen area when we arrived.
Disgusting
No food options at all. Totally discussing bathroom, they didn’t clean around the toilet there was human feces on the floor.
I really wanted to rate this hotel high but it is extremely dated and worn. Yes everything functions but dear management, it’s time. Gut out the rooms and reface it. There is enough tourism in the area that you can afford to reconstruct. The staff were extremely friendly. The hotel is in the heart of where you want to be but I wouldn’t come back. The room reeked of over use, the towels were like Ajax pads, the carpet is older then dirt, I’m grateful it was only for one night that I needed the room.
Waited 15 min. For someone to come to the front desk to be checked in. Fire alarm going off at least 10 times that evening.
The room was not clean, there was no smart TV remote, the bed was uncomfortable and noisy. The shower head was broken; the dispensers were broken and filled with the wrong things (lotion in the soap dispenser). Overall, do not recommend staying here unless you don't care about the room and just need a cheap place to sleep.
I liked the fact that it had a kitchenette. I didn't like that it really didn't have a closet or safe to put valuables in, but i only stayed overnight so it wasn't a problem. Overall, I liked it.