酒店回复: Dear Valued Guest,Thank you very much for choosing to stay at Citadines Science Park Singapore and for taking the time to share such a detailed and thoughtful review.We are delighted to know that you enjoyed the peaceful and beautiful surroundings of our property, as well as the convenience of being close to the National University Hospital and the National University of Singapore. It is wonderful to hear that the nearby food courts, public transportation options, and our welcoming lobby added comfort and ease to your stay. We are also very pleased that you found the room well equipped, the bed comfortable, and our team members friendly and supportive.Our infinity pool is indeed a guest favourite, and we are glad you found it beautiful and relaxing. We are, however, truly sorry to learn that you experienced a rash after swimming. While the weather in Singapore can be very hot and humid, we will nevertheless review the pool maintenance records to ensure everything remains in optimal condition for our guests’ enjoyment and safety.Your warm recommendation means a great deal to us. It is our pleasure to provide a quiet, comfortable, and convenient environment for all travellers, and your feedback encourages us to continue delivering the highest standards of hospitality.We sincerely look forward to welcoming you back to Citadines Science Park Singapore for another enjoyable and restful stay.Warm regards,Citadines Science Park Singapore

酒店回复: Dear XiangyoubianzhongguodeJerryZ,Thank you for choosing Citadines Science Park Singapore and for taking the time to share your detailed and balanced review of your stay.We appreciate your positive remarks regarding the overall experience and our location within the Singapore Science Park. As you mentioned, the area is primarily a business district, and we are pleased that the nearby train station and dining options within walking distance provided added convenience during your visit.We are also glad to know that you found the self-service check-in option useful, while still having access to our guest service team at the front desk for personalized assistance. Your feedback regarding the breakfast selection is duly noted and has been shared with the external vendor. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even more satisfying experience in the future.Warm regards,The management of Citadines Science Park Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Science Park Singapore.Thank you for sharing your wonderful review and for choosing to stay with us. We are delighted to know that you were very satisfied with your overall experience at our serviced residence. It is a pleasure to hear that you enjoyed our convenient location near Kent Ridge MRT station, which provides easy access for commuting around the city.We are also pleased that you found your apartment comfortable, well-sized, and clean, and that our facilities such as the swimming pool, laundry services, and the relaxing greenery around the residence contributed positively to your stay. Your kind comments about the peaceful surroundings and thoughtful touches like the rocking chairs are truly appreciated and will be shared with our team as encouragement to continue delivering a welcoming and comfortable environment for all our guests.Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another pleasant and enjoyable stay at Citadines Science Park Singapore.We are at your service and we wish you well.Kind regards,The management of Citadines Science Park Singapore

酒店回复: Dear yueeliu,Greetings from Citadines Science Park Singapore.Thank you very much for taking the time to share your review following your recent stay with us. We are delighted to know that you had a pleasant experience at our serviced residence and that you enjoyed the spacious apartment as well as the in-room amenities such as the microwave, refrigerator and water heater. It is also wonderful to hear that you appreciated the large and beautiful swimming pool, which is indeed a favourite feature among many of our guests.We have also noted your comments regarding the location and the limited dining options in the surrounding area. While our property is situated within close proximity to the National University of Singapore and the Science Park business district, we understand that accessibility and variety of amenities are important to our guests. Your feedback is valuable to us, and we will certainly take it into consideration as we look at ways to better enhance the guest experience.Thank you once again for choosing Citadines Science Park Singapore. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.We are at your service and we wish you well.Kind regards,The management of Citadines Science Park Singapore

酒店回复: 尊敬的宾客： 新加坡馨乐庭科技园服务公寓向您问好！ 非常感谢您选择入住我们公寓并分享您的反馈。我们很高兴得知您对我们靠近新加坡国立大学和科技园商业中心的便利地理位置、服务公寓的整洁度以及享有绝佳景致的泳池表示赞赏。我们也很高兴听到您喜欢公寓安静的环境和优美的景色。 同时，对于因淋浴或更衣空间有限而给您带来的不便，我们深表歉意。我们也对我们的自助入住流程和团队互动未能完全达到您的期望感到遗憾。您的意见非常宝贵，我们将与相关部门分享，以便我们改进宾客体验，更好地满足未来宾客的需求。 我们感谢您的评价，并希望有机会再次欢迎您入住新加坡馨乐庭科技园服务公寓，享受更舒适、更顺畅的住宿体验。 我们竭诚为您服务，祝您一切顺利。 谨致问候， 新加坡馨乐庭科学园服务公寓管理层

酒店回复: 尊敬的 Irene Law Jung， 新加坡馨乐庭科技园服务公寓向您问好！ 非常感谢您选择入住我们公寓并分享如此精彩的入住体验。我们很高兴得知您喜欢我们便利的地理位置，距离肯特岗地铁站仅几步之遥，Geneo Mall 购物中心附近更是餐饮选择丰富。我们也很高兴得知您认为我们的服务公寓地理位置优越，方便您前往新加坡国立大学、牛车水、小印度和阿拉伯街。 我们尤其感谢您对我们团队的赞赏。提供热情周到的服务是我们工作的核心，而我们的努力给宾客留下了积极的印象，总是令人欣慰的。请放心，我们会将您的反馈分享给我们的团队，这将激励他们继续为所有宾客打造热情好客、难忘的体验。 我们非常荣幸地接待您，并很高兴您再次选择入住我们公寓。我们期待在不久的将来再次欢迎您入住新加坡馨乐庭科技园服务公寓。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡馨乐庭科技园服务公寓管理层

酒店回复: Dear Valued Guest,Greetings from Citadines Science Park Singapore.Thank you for sharing your feedback regarding your recent stay at our serviced residence. Please allow us to clarify that the self check-in kiosk on the 1st level is provided for guests who wish to avoid any queues at our 10th level Guest Service counter. However, our team at the Guest Service counter is always glad to assist guests with the check-in process, and we provide physical keycards to those who do not wish to download our app.We apologise for any inconvenience experienced and appreciate your comments, as they help us improve the clarity of information provided to our guests regarding the check-in options available.We hope to have the opportunity to welcome you back to Citadines Science Park Singapore for a more seamless experience in the future.We are at your service and we wish you well. Kind regards,The Management of Citadines Science Park Singapore

酒店回复: Dear pinkrippleGreetings from Citadines Science Park SingaporeThank you very much for taking the time to share your feedback following your recent stay with us. We would like to clarify that Citadines Science Park is a serviced residence and not a hotel; hence our services, facilities and products differ from those typically found at hotels. Our property is designed to provide spacious and functional living spaces for both short and extended stays, with self service options and practical amenities such as a swimming pool and laundry facilities to meet the needs of our guests.We are pleased to hear that you found our swimming pool and surroundings enjoyable and that the property was conveniently located near NUS. Your comments are appreciated as they help us continually review and improve the experience we offer to our guests.We look forward to welcoming you back to Citadines Science Park Singapore in the future.We are at your service and we wish you well.Kind regards,The management of Citadines Science Park Singapore

酒店回复: Dear Valued Guest,Greetings from Citadines Science Park Singapore! Thank you for awarding us a perfect rating and for sharing your generous feedback following your recent stay at our serviced residence. We are delighted that you enjoyed our convenient location near key landmarks, as well as the comfort and views of the sea-facing apartment we had the pleasure of preparing for you. It brings us great joy to know that Jun Zhi from our Guest Service team made a positive impression on you with his warm attitude, effective communication, and dedicated service. Your kind recognition will certainly be shared with him and the rest of our team, as it encourages us to continue delivering memorable experiences to our guests.All of us are truly grateful for your high recommendation of our serviced residence. This means a great deal to us, as we believe that the most powerful way to share what we offer is through the authentic experiences and kind endorsements of guests like yourself. Thank you sincerely for your valued trust.We very much look forward to the opportunity of welcoming you back, and we hope Citadines Science Park Singapore will always be your preferred choice of accommodation when you return to Singapore.We are at your service, and we wish you well. Kind regards,The management of Citadines Science Park Singapore